Re: External microphone input Pavillion 15-ay168sa

June 19, 2018, 12:08 pm

Thank you for responding,

It's great to have you back ;)

My bad, i missed out on mentioning to skip if performed, on the step 1.

it's human to err, I hope we can get past this and look towards the bright future, where I intend to help fix this for you! ;)

Do get back to me, once you've gone through those steps using the link sent earlier.

If you would like to thank us for our efforts to help you,

feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on the "Accept as solution" button.

Have a great day!

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Re: Audio Stopped Working

June 19, 2018, 1:23 pm

≫ Next: Re: Need help on audio for HP Envy Bang & Olufsen

≪ Previous: Re: External microphone input Pavillion 15-ay168sa

Hi:

The only suggestion I can offer, would be to see if this W8.1/W10 IDT audio driver resolves the problem.

Install and restart the PC...

6.10.6491.0

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

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Re: Need help on audio for HP Envy Bang & Olufsen

June 19, 2018, 4:54 pm

≫ Next: Re: How do I use an external microphone?

≪ Previous: Re: Audio Stopped Working

Wow, thank you so much. Your advice is better than the 300 dollar warranty I have at Geek Squad. Updating the bios based off my computers serial number and information and updating the sound worked!

What gets me is that i checked for updates manually, you know like when you go to the driver? Yet there are updates on the HP page that don't automatically pull in. I don't get that? You would think these important updates would be automatic.

Anyways...thank you so very much!!!! It worked!

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Re: How do I use an external microphone?

June 20, 2018, 1:40 am

≫ Next: Re: External microphone input Pavillion 15-ay168sa

≪ Previous: Re: Need help on audio for HP Envy Bang & Olufsen

That is what I believe. Please try one of the following adapters

https://www.bestproducts.com/tech/gadgets/g1422/external-sound-cards-for-pc-or-mac/

Regards.

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Re: External microphone input Pavillion 15-ay168sa

June 20, 2018, 3:27 am

≫ Next: Re: MUTE button light stopped working post Windows 10 install

≪ Previous: Re: How do I use an external microphone?

To err is indeed human! Happy to move along!

I'll test the microphone later again, as I updated the drivers last night but due to an ongoing video encoding task I couldn't reboot to complete installation. Hopefully this will address the issue as there was an update, I'm thinking that any issues would have been software flags that must have reset in the software installation, so am hopeful of resolution.

TC

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Re: MUTE button light stopped working post Windows 10 install

June 20, 2018, 7:22 am

≫ Next: Re: Microphone doesn't work

≪ Previous: Re: External microphone input Pavillion 15-ay168sa

In my case, 'restarting the system' fixed the mute button light back to normal. Worth trying this before going through all the brilliant suggestions.

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Re: Microphone doesn't work

June 20, 2018, 8:11 am

≫ Next: Re: External microphone input Pavillion 15-ay168sa

≪ Previous: Re: MUTE button light stopped working post Windows 10 install

Apparently the answer was a complete reset to factory defaults. Boo. Now the microphone just 'kind of' works. Won't be using this x360 Laptop for Skype or any other activities that require 'real' sound input. Boo, boo, BOO. I don't seem to be the only one with this issue. Hopefully HP fixes the problem.

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Re: External microphone input Pavillion 15-ay168sa

June 20, 2018, 9:04 am

≫ Next: Re: how do i get sound back after windows 8?? its happend on both my lap tops please help xx

≪ Previous: Re: Microphone doesn't work

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help, further.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

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Re: how do i get sound back after windows 8?? its happend on both my lap tops please help xx

June 20, 2018, 10:19 am

≫ Next: Re: laptop sound playing from headphones and speakers

≪ Previous: Re: External microphone input Pavillion 15-ay168sa

Thank you for posting on HP Forums, MKazi is at your service.

I understand that you have an HP Pavilion g6 series laptop and after Windows updates the audio quality is not good. Not to worry, I'll be glad to assist you with this case.

The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

In Windows, type find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
Click Next.
Select the device you want to troubleshoot and click Next.
Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
When the troubleshooter is done, the Troubleshooting has completed page displays, listing any problems found and what changes were made to the computer.
NOTE: For detailed information about the troubleshooting, click View detailed information in the troubleshooter window.
Click Close.
If a recommended action displays, select Apply this fix.

If the issue still persists then please download and run the HP Support Assistant by following the below steps:

Click here to download and install the HP Support Assistant.
Use the following steps to check for HP updates.
Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.
Figure : Updates in the My PC box
The Updates window opens.
If HP Support Assistant detects updates, a list of updates displays in the Updates available window.
Figure : Updates window
To check for recent updates, click Check for updates and messages.
HP Support Assistant connects to the HP servers and performs the following actions:
- Downloads messages and updates
- Gathers configuration information
- Analyzes your computer system
- Prepares an action list
If HP Support Assistant finds updates, they display in the Updates available window.
Figure : Updates available window
- To postpone or delete a current update, use the following steps.
  1. Next to the message you want to postpone, click Remind me.
  2. Select Tomorrow, One week, or One month, depending on when you want to be reminded.
- To delete an update, click next to the update.
- To install the update now, click the Install now icon () next to the update.
- To review completed and postponed actions, scroll down to the Action log section.

Please restart the laptop after the HP Support Assistant finishes installing any required updates.

If the issue persists then please perform step 3 to step 9 from this HP document: https://hp.care/2JTupQo

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! :)

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Re: laptop sound playing from headphones and speakers

June 20, 2018, 11:56 am

≫ Next: Re: CONEXANT HD SMARTAUDIO 221

≪ Previous: Re: how do i get sound back after windows 8?? its happend on both my lap tops please help xx

I disabled it and it’s still playing from both headphone and speakers, and the headphones are not showing in playback. What should I do now?

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Re: CONEXANT HD SMARTAUDIO 221

June 20, 2018, 12:03 pm

≫ Next: Rampant Issues with B&O Speakers

≪ Previous: Re: laptop sound playing from headphones and speakers

Hey KrazyToad! Sorry for the delayed response. Been kind of backed up over here lately. Ok...updated the driver software from device manager. Said I had the latest updates available. Also downloaded the BIOS and did that as instructed. Also my Windows 7 64bit is up to date. So as far as my OS, sound driver software and BIOS...everything is current and up to date. Still no headphones.

When I open Volume Mixer it reads:

VOLUME MIXER – Speakers (Conexant HD SmartAudio 221)

Device Applications

Speakers Systems Sounds (Whatever browser I'm using comes up under Applications also when I'm online)

Thanks for helping me KrazyToad.

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Rampant Issues with B&O Speakers

June 20, 2018, 12:44 pm

≫ Next: crackling left speaker

≪ Previous: Re: CONEXANT HD SMARTAUDIO 221

I’m not sure how in tune you are with the severity of issues that seem to be plaguing the HP/B&O partnership, but they are significant and quite frustrating. A wonderful partnership, no doubt…touted as to bring high-quality audio to HP computers. Sadly, the union seems to be a PR opportunity with no teeth, leaving countless consumers wondering, “Why did I opt for this device because of the reputation of B&O, only to find that I have NO functionality and NO support from HP, nor B&O to address the issues?”

I bought my new HP Envy less than a week ago and was excited and anticipatory about the potential audio quality. Alas, it has none. There are countless problem tickets open (easily searchable) about the Audio Equalizer function “disappearing” after the first HP driver update. Personally, I have spent a ridiculous amount of time trying to find a way to get back to the B&O software that was SUPPOSED to be onboard, which included an equalizer and boost capability, only to find that THERE IS NO SOLUTION!.

Not a single HP rep in ANY of the problem threads has “stepped up” and tried to identify a solution. Fingers are pointed, useless links are shared, idiotic diatribes between helpless consumers and so-called HP experts are rampant. I worked for HP for 18 years. This is NOT the company I remember. If I were still employed by HP, I would be embarrassed.

I will probably spend another 2-3 hours trying to identify a solution (partly because I’m a former HP’er, partly because I’m a bit stubborn), after which I will return this laptop and buy one that performs as advertised and touted.

SOMEONE needs to proactively ADDRESS THE PROBLEM!! PLEASE, just perform an internet search on, “HP Bang & Olufsen Issues” and you will find a plethora of examples. Maybe the references below will help.

References:

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Bang-And-Olufsen-EQ-Missing/td-p/6084876

https://www4.bing.com/search?q=hp%20envy%20b%26o%20equalizer%20missing&qs=n&form=QBRE&sp=-1&pq=hp%20envy%20b%26o%20equalizer%20missing&sc=1-28&sk=&cvid=3BE7AFDDC43C4365953B09C08F6D5625

https://h30434.www3.hp.com/t5/Notebook-Audio/Bang-amp-Olufsen-sound-is-very-tiny-and-sound-awlful/td-p/5177819

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crackling left speaker

June 20, 2018, 2:48 pm

≫ Next: Re: CONEXANT HD SMARTAUDIO 221

≪ Previous: Rampant Issues with B&O Speakers

I received a spectre with crackling speaker and found it was a common issue. hp customer support is honestly simply awful and that is an understatement. Also trying to get a refund is a hassle (3 weeks and still not received) because no employee (called 5 times) has any sympathy for your situation. Will NEVER be purchasing from hp again as my time and money has been completely wasted and you can't have any CONFIDENCE in the quality of the product. DO NOT BUY FROM HP.

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Re: CONEXANT HD SMARTAUDIO 221

June 20, 2018, 3:01 pm

≫ Next: Re: After re-installing Windows 10 and installng HP drivers cannot get any sound from audio outputs

≪ Previous: crackling left speaker

Thanks for the reply,

It looks like you were interacting with , but he is out for the day & I'll be glad to help you out.

I'm Raj1788 & I'm at your service.

Appreciate all your time and efforts.

Use this link: https://hp.care/2llaLy3 and follow step1, step3 step5 to step8.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

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Re: After re-installing Windows 10 and installng HP drivers cannot get any sound from audio outputs

June 20, 2018, 3:12 pm

≫ Next: Re: After re-installing Windows 10 and installng HP drivers cannot get any sound from audio outputs

≪ Previous: Re: CONEXANT HD SMARTAUDIO 221

Thanks for your suggested fixes.

I tried the Find and Fix Audio Playback Problems facility and this initially recommended turning off audio enhancements. Then tried playing some audio tests which were silent. Then it recommended a further test and after several minutes suggested that the audio playback switch from Conexant HD audio to the standard Windows HD audio. This works but now the Conexant audio software is disabled and the Bang & Olufsen application cannot be used.

I tried renstallng the HP drivers (sp80366) as recommended by the HP portal and the problem reappeared.

Thanks

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Re: After re-installing Windows 10 and installng HP drivers cannot get any sound from audio outputs

June 20, 2018, 5:15 pm

≫ Next: Re: When headphones are plugged in, my microphone becomes muffled and staticky.

≪ Previous: Re: After re-installing Windows 10 and installng HP drivers cannot get any sound from audio outputs

It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, I'm the Riddle_Decipher & I'm at your service (Like a Genie without magic powers) ;)

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

Follow the next set of steps advised by my colleague as he seems to have mapped down the entire game plan for you,

That said, I also recommend you run the hardware test t identify if this is either a hardware or a software malfunction, so that we can fix it accordingly.

Also, the fact that the issue was temporarily fixed could mean that this is a software issue, however, we need to be sure and what better way to confirm that then a h/w test, here's the link (again) - https://hp.care/2JtVM2E (HP PCs - Testing for Hardware Failures)

Keep me posted,

If you would like to thank us for our efforts to help you,

feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on the "Accept as solution" button.

Have a great day!

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