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    Have done steps 1-4, but when I click 'scan for hardware changes' nothing is happening.

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    Try to reboot.



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    Have rebooted, still the same, nothing happening.

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  • 10/14/18--10:27: Re: Geluid
  • ,


    Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.

    German: HP Kundenforum
    Spanish: Foro de usuarios de HP
    French: Forum des utilisateurs
    Portuguese: Fórum dos usuários HP
    Chinese: 惠普个人客户支持论坛
    Korean: HP 지식커뮤니티

    Thank you for your understanding.




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    Sorry but nothing of the above worked. Again the microphone is alive but only by hitting at it or by shouting in front of it.

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    After the recent update, the sound on my laptop stopped working. I cannot hear anything even if I plug in sound jack.

    Systems audio shows no device installed.

    Not that this has not happened before, everytime windows troubleshooting the problem and a quick restart would fix it. However, troubleshooting fails to detect any issue. :(

    Product name:HP Spectre x360 Convertible

    Product Number:- N5R96UA#ABL

    Please help.

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    I have installed the drivers, reinstalled them by updating, and reinstalled manually from the hp and intel driver lists. I have attempted to add the drivers as legacy hardware, nothing has changed. The speaker icon continues to display a red x and says there are no devices assigned.

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    Good day and a warm welcome to the Hp community. I have reviewed the case and your technical competence. You've done an amazing job troubleshooting the issue and your efforts to try and resolve it are indeed commendable. I will be glad to assist you with this. Let's work as a team here to sort things out.

    • Did you try a reset to factory settings and check again?

    For now, please try these steps:

    If it passes, then from this link:

    • (HP PCs - Resetting Your Computer (Windows 10) reset the PC by following instructions from the section "Perform a Windows 10 system reset through Windows Recovery Environment" Then follow the on-screen instructions. There is an associated video on how to do it. Please select the option "keep my files" and there should be no data loss. However, apps and programs that were added later may need to be reinstalled.

    Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)





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    Good day. Thank you for stopping by the Hp community. I reviewed your post. Your immaculate temperament and excellent observations regarding the issue are greatly appreciated. You are a valued Hp customer and it is paramount to assist you here. Kudos to you for a job well done.


    This looks like a hardware issue with the HP satellite speakers and subwoofer. For now, try these steps:


    Connect a different set of speakers to the audio port of the computer and check if that works correctly. If it does, then the satellite speaker and subwoofer is faulty and needs to be replaced. I am being honest about it here by keeping your best interest in mind without beating around the bush.


    Just be doubly sure, connect the satellite speaker and subwoofer to another computer and check if the audio issue continues. if it persists, then you need to get the satellite speaker and subwoofer replaced. I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 


    Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)

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    I have reviewed the post. Thanks for the update and I am glad that you were able to resolve the issue. Kudos to you for a job well done. As is out for the day, I am replying to you.


    Thank you for being a part of the Hp community and have a blessed week ahead.



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    Thank you for replying,

    After reviewing your post thoroughly, I see that you have already tried the steps suggested and unfortunately nothing has helped to resolve this issue. Don't worry as I have a few other steps which should help you with this issue.


    Let's ensure that the Windows is updated.


    1) In the search box, type and open Windows Updates. 

    2) Check for updates. 

    3) If the updates are available, click on install and restart the computer.


    If the issue persists, I would suggest here is to delete the audio drivers from device manager:

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.

    Once done, restart the computer and check.


    If the issue still persists, I would suggest the last resort would be to reset the PC: HP PCs - Resetting Your Computer (Windows 10)


    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.

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    Hi AlmostExpert, 

    I'm having the same problem. The volume on my HP laptop is ridiculously loud. I've downloaded the VolumeAPO and tried adjusting the volume in the config script, but to no effect. How the heck do I use the app please?

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    Your fix does not work.  The option is not present in device manager

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    Hey thanks for the help HP support noticed my BIOS needed updating and two other wireless devices as well. After updating them realtek finally started to recognise when my headphones are plugged into the jack. Now my sound is working correctly. You were a great help. :)

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    The audio on my HP Envy x360 stops working intermittently. I bought this laptop in 2016 and still have warranty through Geek Squad. They attempted to fix it once but the problem returned a few months later.


    Rebooting the laptop could bring the audio back, but only temporarily. I've seen other solutions explored in this forum , like stopping and starting windows audio through services.msc. However when I tried this I got the following error message:


    "Windows could not stop the Windows Audio service on local computer.

    Error 1053: The service did not respond to the start or control request in a timely fashion"


    The Windows audio status showed "stopping" and did not move to another status.

    Please advise, thanks.

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    That is due to Windows upgrades, but what is your computer ?  Please use the following instructions to find out the model/product of your machine:

      Please do NOT post its Serial number (s/n).


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    Microsoft posted an update as well.



    Perhaps this may help too.



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    thanks - but i did all of the above up to:
    b) Select “Recording devices”.
    this does not appear as an option.....
    All working fine, only had device for 2 months. Suddenly sound went from headphones. Yes there ws an upgrade a little while before.


    I do NOT get the option of adding 'headphones and speakers'

    I have
    1 - Digital display speakers
    There is no 'headphones and speakers option.... :(



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