Re: Intel HIgh Definition Audio Device issue

October 19, 2018, 2:39 am

≫ Next: Re: No audio since Windows 10 Update

≪ Previous: Re: Pavilion x360 no audio

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Go to Intel Download center and type Intel HD Graphics with the Model number then proceed to download the driver and Install it. I suggest uninstalling the old one first if it is still and then reinstalling the newly downloaded driver. 

 

In case you don't know your graphics card model number, you can check it by going to your display settings and click advanced display settings then display adapter properties and choose your operating system accordingly. That should give you the information about the model number. 

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Re: No audio since Windows 10 Update

October 19, 2018, 4:27 am

≫ Next: Re: The audio jack doesn't work.

≪ Previous: Re: Intel HIgh Definition Audio Device issue

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Had the same problem but I know that the first thing I need to try doing when something like this happens is to uninstall and reinstall the drivers. I know it looks a lot like the famous tip from all the system administrators that say to turn it off and then on again but this method works.

Re: The audio jack doesn't work.

October 19, 2018, 6:34 am

≫ Next: Re: Volume Is Not Loud Enough!

≪ Previous: Re: No audio since Windows 10 Update

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,

 

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the audio jack not working on your HP Pavilion notebook. No worries, I'll be glad to help you with this.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did you try to use an alternate headphone on this PC?

• If they work on the alternate device, check if the Headphones are enabled as a playback device. 

  To do this, please see the steps below: 

  • Click the Start Pearl and then type Sound in the Start Search Box. 

  • Select Change Sound Card Settings in the Start Menu Options. 

  • Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

  • Select Headphones and enable 

  To Increase the volume on your headphone: 
   

  Method 1 

  • Right-click the volume icon in the notification area. 

  • Click Open Volume Mixer and increase the volume for Headphones. 
     

  Method 2 

  • Right-click the volume icon in the notification area. 

  • Go to Playback devices and right click Headphones under Playback. 

  • Go to Properties and set the volume to the maximum under Levels tab. 

  • Click Apply and OK. 

• Alternatively, I would suggest here is to uninstall the audio drivers from device manager: 

• Use shortcut keys Win + X on Windows 10.
• Select Device Manager.
• Expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
• Then check the box delete the software for this device.
• Now restart the computer and then update the Bios, Chipset and audio drivers from our HP support website, using this link.

• Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

  Refer this link to know how to use HP support assistant.

• If the issue still persists, I would suggest you follow the steps suggested in the support document for - HP PCs - Resolving Headphones and Headset Problems (Windows 8) (Though the steps are for Windows 8, but the same steps should work for Windows 10 as well).

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Re: Volume Is Not Loud Enough!

October 19, 2018, 9:31 am

≫ Next: Re: Headphone is not detected

≪ Previous: Re: The audio jack doesn't work.

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I see that the issue persists. At this point I suggest you perform a Reset on your Notebook

 

You can refer to this Link: https://support.hp.com/in-en/document/c00006110 to perform the Push Button Reset

 

Keep me posted if the issue persists

 

Thank you 😊

 

 

Re: Headphone is not detected

October 19, 2018, 9:33 am

≫ Next: line in stereo to an omen 17

≪ Previous: Re: Volume Is Not Loud Enough!

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Thank you for responding,

This is the Riddle_Decipher, again!

 

I'm glad the issue has been resolved,

And I appreciate you letting us know about the same,

 

Going forward, please include the product information for a quick response from the community,

Don't hesitate to revert back to us for any queries or concerns.

line in stereo to an omen 17

October 19, 2018, 10:17 am

≫ Next: Re: Crackling sound from speakers on HP Pavilion

≪ Previous: Re: Headphone is not detected

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How do I line in stereo sounds from an external source to my omen? 

Re: Crackling sound from speakers on HP Pavilion

October 19, 2018, 10:29 am

≫ Next: Re: Recent automatic update, restarted computer and sound not working, all volumes turned up

≪ Previous: line in stereo to an omen 17

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Thanks for the reply.

I appreciate your time and effort.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Re: Recent automatic update, restarted computer and sound not working, all volumes turned up

October 19, 2018, 10:41 am

≫ Next: Re: software Bang & Olufsen

≪ Previous: Re: Crackling sound from speakers on HP Pavilion

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I don't understand how to uninstall. Under device manager, under sound there are two options: Intel(R) Audio Display and Realtek High Definition Audio. Can you include more detailed steps on how to uninstall, and reinstall??

 

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Re: software Bang & Olufsen

October 19, 2018, 11:04 am

≫ Next: Re: Mute light not working

≪ Previous: Re: Recent automatic update, restarted computer and sound not working, all volumes turned up

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Thank you for the Solution Sir ! Finally got the B&O firmware which I was unable to install after I formatted my System ! Kudos to your solution !

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 wrote:

Hi,

 

The B&o interface is provided by the Realtek software package which you can download and install from the following link.

 

http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73189.exe

 

Regards,

 

DP-K

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Re: Mute light not working

October 19, 2018, 11:14 am

≫ Next: Re: internal mic

≪ Previous: Re: software Bang & Olufsen

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,

 

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are having issues with the F6 mute button not working properly on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to update the Bios on your computer?

 

In the meantime, let's try these steps here:

 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Performing Bios Defaults:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

If the issue persists, I would suggest here is to update the Bios, Chipset, Audio and Wireless card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Re: internal mic

October 19, 2018, 11:38 am

≫ Next: Some of the sound can be heard from my headphones, and some of the sound from my speaker.

≪ Previous: Re: Mute light not working

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Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I have gone through your Post and I would like to help

 

May I know since when are you facing this issue?

 

Do you experience this problem with all Video Apps?

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt

 

The HPSA will automatically search for all the latest drivers for your Notebook

 

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

1. Click Check for updates and messages to scan for new updates.

1. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
2. Click the update name for a description, version number, and file size.
3. Select the box next to any updates you want to install, and then click Download and install.

Also ensure your Windows is up to date 

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

 

Next run the Windows Troubleshooter

 

a) Click on Search and Type Troubleshooter in the Search box and then press Enter.

c) Select Troubleshooting. Click on View All and select Recording Audio in the list.

 

If the issue persists, run a Test on the Microphone to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio > Microphone
 

Keep me posted how it goes

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

Some of the sound can be heard from my headphones, and some of the sound from my speaker.

October 19, 2018, 12:21 pm

≫ Next: Re: audio AND video stop when headphones are plugged in

≪ Previous: Re: internal mic

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Hi. Let me explain the situation.

The other day I was playing some Minecraft. I had my headphone plugged in and everything. I heard my friends on Discord in my headphones. I heard all the sounds on my computer in my headphones. Except the sounds from Minecraft.

The sound from Minecraft came from my laptop speakers. That's annoying me. 

I tried to turn of my speakers, but then I didn't hear anything from Minecraft.

I turned the speakers back on again, but I still didn't hear anything from Minecraft.

 

This has happened multiple times and I don't like it. Do anyone have a solution? 

Re: audio AND video stop when headphones are plugged in

October 19, 2018, 12:48 pm

≫ Next: Re: Pavilion x360 no audio

≪ Previous: Some of the sound can be heard from my headphones, and some of the sound from my speaker.

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,

 

It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

After reviewing your post thoroughly, I see that you are having issues only while streaming videos online, Just wanted to check if the issue happens offline.

Have you tried to play videos from the computer. 

 

In the meantime, I would suggest here is to update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Most important, ensure that the Windows is up to date: 

 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

For more assistance, please go through the steps suggested in the support document for - HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 10)

 

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Re: Pavilion x360 no audio

October 19, 2018, 1:28 pm

≫ Next: Re: Video error when i plug anything into my headphne jack

≪ Previous: Re: audio AND video stop when headphones are plugged in

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I'm having the same exact issue. I tried to watch YouTube videos to try and fix the problem but nothing seems to be working.

Re: Video error when i plug anything into my headphne jack

October 19, 2018, 1:36 pm

≫ Next: Re: Volume stuck on high 100%

≪ Previous: Re: Pavilion x360 no audio

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Welcome to HP forums, I see that when you connect the headphones the video crashes.

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out.

 

Make sure Windows can produce sound from the speakers before using this article. If the computer cannot play sound from the speakers, choose one of the HP support documents below to resolve that issue:

 

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Let me know how it goes.

If this helps, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Re: Volume stuck on high 100%

October 19, 2018, 1:39 pm

≫ Next: Re: Pavilion x360 no audio

≪ Previous: Re: Video error when i plug anything into my headphne jack

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Welcome to the HP Forums.

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

  

As I understand the Audio is stuck at 100% and also creates a buzzing noise on your computer,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 
 

When was the last time it worked without these issues? Have you attempted a system restore?

Does the issue occur with a headphone or earphone connected to the PC?

 

While you respond to the above, here are a few things you need to know:

• Try with an external speaker or earphones to identify the issue.
• Reinstall the audio drivers
• Update the drivers using the HP Website: Click here to access.
• Update the BIOS using the above link.

Let me know how it goes.

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.

Cheers.

Re: Pavilion x360 no audio

October 19, 2018, 1:46 pm

≫ Next: Re: Volume stuck on high 100%

≪ Previous: Re: Volume stuck on high 100%

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What is your Pavilion x360 ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Regards.

Re: Volume stuck on high 100%

October 19, 2018, 1:56 pm

≫ Next: Re: line in stereo to an omen 17

≪ Previous: Re: Pavilion x360 no audio

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Hello 

Thank you for replying so quickly

Anyways , I have tried all the options except for updating the BIOS I will go ahead and do that and get back to you.

Regards

 

Re: line in stereo to an omen 17

October 19, 2018, 2:13 pm

≫ Next: Re: Volume Is Not Loud Enough!

≪ Previous: Re: Volume stuck on high 100%

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Sorry, I don't know what are you trying to do. Its specs

 

   https://support.hp.com/au-en/document/c05232385

 

It does not have line-in, it only has 1 headphone/microphone combo jack which jack may work like a line-out. You can connect your Omen to a line-in on a sound system or an amplifier using standard cable/cord. I don't konw what is your other end therefore I can't say much.

 

Regards.

Re: Volume Is Not Loud Enough!

October 19, 2018, 2:48 pm

≫ Next: Re: Mute light not working

≪ Previous: Re: line in stereo to an omen 17

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You have not offered me one viable suggestion since the day I asked for you help. Everything you've suggested either doesn't exist on my laptop or you send me links to an audio system that I don't have. You make suggestions with steps that aren't on my laptop either.

Your answer is to reset my laptop, just like every other HP "support" tech, and I am not about to do that because you don't know how to fix the issue. I find that rather insulting, to be quite honest.

So I will pay to have my laptop fixed by someone who can fix it. Thank you for wasting my time here. That's truly what it has been, a total waste of my time.