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All Notebook Audio posts

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    The sound on my Pavilion x360 is no longer working after the Windows 10 update.  I have tried to update the drivers but I have had no luck. Any advice?

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    Thanks for the input, neither solution worked, but the problem has just disappeared - was this a common problem with W10 updates and MSFT sent a silent patch....? Anyway's, nice to have speakers again :)

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    Microsoft did indeed release a patch that corrected their fiasco with audio. As a matter of fact if you look at the link now the HP document simply says run Windows Update.

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    Have you tried running Windows Update manually to see if any patch/update for your laptop? Settings> Update and Security> Windows Update.

    Also see this article:

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    Try running Windows Update manually. Settings> Update and Security> Windows Update.

    Also look through this:

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  • 10/23/18--01:23: Re: no audio
  • Din din I tried to uninstall the drivers and run the files you reported to me at the following link:

    http:? // q = KB4468550 & ranMID = 24542 & ranEAID = tv2R4u9rImY & corse ...

    but the problem is not solved. in the lower icon appears altoparlate with red cross.


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    Hi there,


    the computer plays sounds throught its speakers just fine.


    BUT if I plug in anything in the 3,5 mm jack,


    * while playing a video or audio in Groove Music, it gives me "Can't play" and 0xc00d36b4.

    * while playing Youtube, Youtube gives me "An error occurred. Please try again later."

    * while playing an MP3 file in Windows Media Player, it says "Windows Media player cannot play the file. The player might not support the file type... etc".


    *** NOTE *** All of which work fine if I only use the speakers *** NOTE ***


    Problem doesn't arise in Ubuntu, only in Windows.

    Reinstalling Conexant HD Audio drivers doesn't help.


    Any clues?

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    after trying all sugestion, the message "Error occurred, Flow will now shutdown" did not disapear!

    my solution was in fact very easy:

    unistall the driver Conexant ISST Audio, to be sure you do it right just type "Uninstall Drivers on Windows 10" in google and follow the instruction.

    restart the PC (notebook etc...) and wait the driver will reinstall from itself.

    if not "actualise driver" in the sound troubleshooting.

    the message won't show again



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    Go to  msconfig.exe, then click on the Boot tab.

     Click the Advanced options button, check the Maximum memory box and set the value to maximum, and restart the PC.

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    Since the Windows Oct 2018 update, the audio of my HP Pavilion x360 laptop has stopped functioning. I have tried troublehooting steps mentioned in the support threads (see below) but the problem persists. Is there another solution to solve this issue. 

    I have tried these already but the problem persists.


    Need solution asap as I have a audio video interview coming up on 25th Oct.

    Please help!

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    My laptop is having B&O speakers, though I always need to face this problem of reducing of sound. Whenever audio is played, after 1-2 minutes it becomes very low. After 30-40 minutes, the condition becomes so worse that even that cound can't be heared normally. Please solve this issue and guide me to get rid of this problem.

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    After updating my laptop to the latest update.

    The speakers and the audio jack is completely not working.

    If reinstalled audio driver several time. But nothing is improving.

    The laptop is lacking in speed and gets heated.

    If have also contacted HP Support but they haven't responded yet.

    Please do look into the problem and solve it at the earliest.

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  • 10/23/18--07:00: Audio Driver
  • I reinstalled Audio driver for certain reason, but now I want to get it back. The problem is, the driver provided by HP on official site is not an actual Beats Audio driver, or i can't install the driver properly. Please explain me what I need to do. And the driver. p\n L2C36EA#ACB

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  • 10/23/18--07:05: Re: Audio Driver
  • Hi,


    Try downloading and reinstalling the Realtek HD Audio software package on the link below - this should also reinstall the Beats gui.



    When the reinstallation procedure has completed, restart the notebook.





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    Hello, I was also facing the same problem and it was driving me nuts for a week or so. After that I did a research and sadly I haven't found anything useful, so i decided to experiment on computer until this "issue" disapears. Well at the end I tried many sorts of things and it comes down to the Realtek Driver. The intresting thing I faced was the fact that I reinstalled the driver more than ten times. Before the last installation i checked the driver version and it said "". Then I downloaded the oldest possible version from the HP's official website. Interestingly when I checked the version it also stated the same version. Suprisingly when I uninstalled the existing drivers and installed the dowloaded ones the problem was somehow gone. I hope you guys will also find the solution as I did. I hope they will address this problem ASAP.



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    Yes I have tried a manual update as well as the link you just sent.  I've also worked through all of these options with the virtual agent and no fix!  Very frustrating!

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    Hi , I am the Mr.Robot. It looks like you were interacting with , but he is out of the office today, so I'll take over from here.


    I appriciate your efforts for writing back to us.


    As you mentioned the internal speakers work fine. However, you have issues with the headphone port.


    Try the steps recommended below and check if it helps.


    Check if there are any windows update available for your PC. And update the windows to the latest version.


    Method 1:

    Run the Playing audio troubleshooter.

    a) Press the ‘Windows + W’ key on the keyboard.

    b) Type Troubleshooter in the Search box and then press Enter.

    c) Select Troubleshooting. Click on View All and select Playing audio.

    d) Click Next and follow the on-screen instructions.


    Method 2:

    You may check the same issue with the new user account.

    Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

    Go to Settings.
    Choose Accounts and then select Other User Accounts towards the left.
    Select Add an Account.
    Enter a username and hit Next.
    Click on Finish.
    Sign out from the current Account and Log into the new account.
    Check if the issue persists.



    Hope this helps!

    Take Care! :)


    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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    Thank you for posting on HP Forums,

    Flower_Bud is at your service.


    As I understand, you're experiencing issue with headphones sound quality

    No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

    What is the product number of your device? Use this link to find it: 

    (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

    Have you attempted any steps on your own before posting on the HP Forums?

    When was the last time it worked without these issues?

    Have you tried different headphones?

    Which driver are you trying to install?

    Which headphones are you using?


    Once I have the information, I'll help you further,

    Keep me posted,


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