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All Notebook Audio posts

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    I installed Win 10 after Win 8.1 on my HP 250 G2 laptop and there is problem with the Realtek HD Audio now.

    Sound is crackling after some mins usage, with speakers and headset too (so I guess there is no phisical device issue).

    Latest driver is installed. I tried to reinstall it and older drivers as well, from Windows and from Realtek too, but it is still problematic.


    Do you have any idea? Or should I reinstall the Win 8.1 instead of Win 10?


    Thank you in advance!



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    I installed the new High Definition Audio Driver that you provided. But the actual sound quality of this new driver is not as good as previous one that is Realtek driver. So what to do now ? I will say that problem is partially solved but issue of sound quality still persists.

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    I am facing a problem with my updated Windows 10, after a certain update i noticed that whenever i play a music through VLC player software it becomes strange. I cannot hear the song when i scroll to volume 35 like usual, but need to scroll up until 80 then the music can be heard.


    That's really strange because before this i never need to up the volume till 80 for listening music.


    Is there any damage in audio system?

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    Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I see from your post that you are having issues with the mute button not working properly on your HP notebook.  No worries, I'll be glad to assist you.

    • What is the product number of your device? Use this link to find it: Click here
      • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

    Did you perform all the steps exactly as suggested in the previous post?

    Have you recently made any changes on the PC before the issue started?

    Have you tried to update the device drivers or update the Bios?


    Could you please respond to this post with the details of the product so that I can help you with accurates steps which should help you resolve this issue.

    Eagerly waiting for your response!


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    The link you provided to find the product number doesn't work.


    I have the same problem.  My product number is W2K44UA#ABA

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    I've had my Spectre x360 for almost 3 years now. The SD port broke. I insert the memory card and when I push in to eject it goes further in instead of popping out. It ended with me carefully sticking the tip of a sharp knife.


    Second problem is with my AUX port. It seems to be loose. The music sounds very eco, sometimes when I turn the cable or push in and out, it sounds better but it's still loose. The problem is not with the headphones since they work well with other devices. Is there anything I could do? Warranty is out

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    Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having issues with the mute button not working properly on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.


    To provide you with an accurate solution, I'll need a few more details:

    Have you recently made any software or hardware changes on the PC before the issue started?

    Have you tried to update the Bios on your computer?


    In the meantime, let's try these steps here:


    Perform a Hard reset on the notebook

    Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

    1. If Windows is open, click Start and then Shutdown.

      If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

    2. With the power off, disconnect the power cord from the back of the computer.

    3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

    4. Reconnect the power cord and turn on the power.

    Performing Bios Defaults:

    1. Turn off the computer and wait five seconds.
    2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
    3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
    4. Press F10 to Save and Exit.
    5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
    6. Follow the prompts to restart your computer.

    If the issue persists, I would suggest here is to uninstall the audio drivers from device manager.

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Now restart the computer and then update the Bios, Chipset, Audio and Wireless card drivers on your PC from our HP support website, using this link.

    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.


    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    I hope you have a good day ahead,

    And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.


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    Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.


    To provide you with an accurate solution, I'll need a few more details:

    Did you try playing audio from a different application and check if you are facing the same issue.

    Have you tried any troubleshooting steps?

    Are you facing this issue after the Windows update?

    Could you please help me with the operating system of the notebook?


    I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

    1. In Windows, type find and fix audio into Search, or right-click the speaker icon  in the taskbar and select Troubleshoot sound problems.
    2. Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
    3. Click Next.
    4. Select the device you want to troubleshoot and click Next.
    5. Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).

      Figure: Detecting problems


    If the issue persists then I suggest you to perform a BIOS update on the laptop via this link. Please ensure that the charger is plugged into the laptop until the BIOS is updated successfully.


    Finally, please initiate a test on the audio. The following steps will help:


    • Hold the power button for at least five seconds to turn off the computer.

    • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

    • On the main menu, click Component Tests.


    Selecting Component Tests from the main menu


    • The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer. 


    Sample List of the Component tests


    • Please initiate an Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. To run the test, click Audio, and then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

    Keep me posted, with the test results!

    If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

    Have a great day!


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    Thanks for the reply,


    It looks like you were interacting with , but he is out for the day & I'll be glad to help you out. 

    I'm Raj1788 & I'm at your service. 


    By not wasting much or your time. Please try the steps recommended below and check if it helps.

    1.     Open the Sound menu.

    2.     Right-click on your speakers (or the audio output you want to amplify), and select Properties.

    3.     Go to the Enhancements tab.

    4.     Check the Loudness Equalization option.


    Keep me posted, how it goes!

    If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

    Have a great day!


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    No audio output device is installed is showing 

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    Hi All,


    I've been using "SRS Premium Sound" on "Microsoft Windows 10 Pro 64bit" without any issue. It significantly improves the system sound and I used to customize it time to time. Still, I can open the panel and change the settings (Please check the screenshot below). But, since a few weeks or months, it does not affect. After searching online on HP forums and some other places, I removed the "IDT High Definition Audio CODEC" driver and re-installed it. But, still couldn't get it to work like before. I regularly update my laptop using "Microsoft Windows Update". Could it be related? Please help me on this matter.


    srs premium.jpg



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  • 10/27/18--15:03: Audio issue on Omen
  • Hello everyone I am having issues with the audio on my Omen laptop. The volume will randomly decrease  in sound though listedat 100% for sound the output sounds like it is at about 30% I have installed drivers directly from Realtek but the volume is still horrible. I have read through all the posts on volume issues but have still not been able to solve the issue. If anyone can help that would be great. The one thing I loved about this laptop is the great and very loud B & O speakers.


    Thank you,

    Karen in MA

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    My audio was great until I installed the Spring Win Update the other day.  I do not have audio now and it is a royal pain. I had this issue before a few years ago and I was able to find the original Audio Driver on the HP site and install it on the machine and I got my audio back.  This laptop is from early 2013 and the drivers are  not on the HP site any more. The Windows audio drivers are the worst thing to happen, they do not work.  I am half literate with computers.  I was better in my younger days, I could tear a regular box apart and replace everything.  With a laptop things are different.  Does anyone have any idea how I can get the sound bck on this laptop?  Thanks so much for your help.

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  • 10/27/18--17:24: Re: Audio issue on Omen

    That probably due to Windows updates. Re-install driver should help. Please try

    (a) Download the following driver and save on your computer,

    (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


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    Try this W10 IDT audio driver.  Restart the PC after installing it.


    6.10.6492.0 Rev.A


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    i5-8250U is the processor/CPU of your machine, not it model/product number. What is it ?  Please use the following instructions to find out the model/product of your machine:

      Please do NOT post its Serial number (s/n).


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    I spilled a very small amount of a soft drink on just one side of the computer.  it was closed and I wiped it immediately.  It was only a small amount on just on the right side of the computer.  Again, it was closed and nothing got into the keys and as far as I can tell not anywhere inside the compuer.


    I assume this is why I I have lost the audio to my speakers.  The audio still works fine out of the headphones, and also through the HDMI.  But, nothing through the speakers.  The drivers are the latest.


    The audio speakers are Bang & Olufsen.  I really can't tell where the speakers are on the computer.  I don't see any place where the sound comes out to check and see if anything may have gotten into the speakers.  


    Can anyone tell me how to proceed with getting this checked out, and if need be repaired.


    Thank You

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    Try installing this and reboot.




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