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All Notebook Audio posts

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    As I said in the subject part,I found no way to solve this problem for months...


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    ,

     

    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More

    I read the post regarding the internal microphone not working. I will be glad to assist you with this. You've done some smart troubleshooting and provided a splendid account of the issue. Kudos to you for that. :)

     

    For better clarity and to assist you better I would require more information regarding this.

    • Did you try the tap test in audio settings for the headset microphone?
    • Have you recently made any software or hardware changes on the PC before the issue started?
    • Have you confirmed the Microphone is listed under device manager?

    • Did you try an external microphone to check if that works?

    For a start please try these steps:

    • Right-click on the speaker icon on the lower right corner of the taskbar.
    • Then please select recording devices. Please select the Headset Mic option
    • Then tap the Lid near the top gently several times next to where the webcam is located and check if the microphone bars respond to the taps and receive inputs.
    • If they do then it should work with a driver uninstall and reinstall.
    • Please make sure that the headset Mic is set to default and enabled in properties option.

    Then please perform these steps from device manager.

    • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
    • Then restart the computer and update the bios, chipset and audio drivers from this link:  https://support.hp.com/us-en/drivers please select the country and follow the on-screen instructions.

    Then check if this does the trick for you.

    If the issue continues, then check if the internal Microphone is working and perform all the relevant steps from this link:  HP PCs - Resolving Microphone Problems (Windows 10, 8)   to troubleshoot the issue Then check if it gets resolved.

     

    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    I hope you have a good day ahead,

    And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

    Regards,


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    okay.  as i said, i am posting this as a new thread since all the others were at least a year old--and the 'chosen solutions' did not work.

    problem is that i cannot find/access the beats audio control panel.

    nor is the icon in my taskbar.

    one solution was to uninstall/reinstall the IDT driver etc.

    issue persists.

    tried overwrite of SP63555, which is the solution that worked for all previous askers.

    not me.  issue persists

    i really didn't care until now.  i want to adjust the eq, but, as i said, there is no audio control panel.

    any help would be greatly appreciated.

    thanks.

     

     

     


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    Hi,

     

    Try the IDT HD Audio Software package below – this should also provide the Beats gui.

     

    http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

     

    When the installation has completed, restart the notebook.

     

    Regards,

     

    DP-K


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    thanks for the imput, DP-K.  sadly, i have uninstalled, reinstalled, tried SP36555 and SP71886--all to no avail. 

    i don't even know how to even begin to try to find the beats control panel, as it does not come up in search and is not there in the IDT folder... UGH!!


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    Hi KrazyToad,


    I am facing this issue with all audio outputs - Netflix, Youtube, any song apps, etc. - and only on the computer speakers. I am able to make headphones work by connecting the phones, opening B&O control panel and then waiting for it to recognise another input.


    The drivers probably got updated with the latest Windows Update - possibly could be the Intel SST issue, but i can not see SST in the device manager.

     

    I also tried updating drivers on device manager but it told me i already had latest drivers.

     

    I ran the Component test for Audio, and its fine - the test passed and i could hear the sound. To me it seems like some drivers are misbehaving or clashing with each other but im not able to figure out which ones.


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    Welcome to HP Forums,

    This is a great place to get support, find answers and tips,

    Thank you for posting your query, I'll be more than glad to help you out :)

     

    As I understand, you're having issues with speakers of your notebook, 

    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

    (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

    Have you attempted any steps on your own before posting on the HP Forums?

    When was the last time it worked without these issues?

    How is the sound quality in headphones?

    What is the operating system on your notebook?

     

    Once I have the information, I'll help you with troubleshooting steps,

    Keep me posted!


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    Hi Flower_bud, thanks for the offer of help.......this seems to be a common problem (just google 'x360 convertable left speaker crackling').......my product number is X5P15AV and the model is HP Spectre x360 Convertible 15-bl0XX. Sound quality over blue tooth is fine, out of head phone jack is fine. Only when using the internal laptop speakers is there an issue. Having researched this a little I don't believe it's a problem with the left speaker, I'm sure it's a problem between the realtek driver,bios and the b&o setup........


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    Thank for your Answer. The model of the Laptop is g4-1357la

    There are not drivers avalaible for this model in Windows 10 64 bits in HP website. How I can resolve this issue ?


     wrote:

     

    Probably this is a result of Windows updates. Re-install or install newr driver would help BUT what is your HP Pavilion g4  ?  Please use the following instructions to find out the model/product of your machine:

      http://support.hp.com/us-en/document/c00033108

      Please do NOT post its Serial number (s/n).

    Regards.





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    Thanks for responding,

     

    I will send you a private message to assist you with the next course of action. Please check your forum private message box next to the bell notification icon on the upper right-hand corner for a private message from me for further assistance.


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    I turned on my computer today and attempted to play a video but the audio didn't work. I tried to sort it out using advice from online but it keeps saying that the audio peripheral isn't plugged in. The sign at the bottom right of the screen also shows a red cross and I can't figure out what to do.


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    Whenever I pause a video in any media player or online (Youtube), after resuming playback the audio is not resumed for couple of seconds. The driver is the latest.


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    Your machine is an HP 255 G5 NOTEBOOK PC. That probably due to Windows updates. Re-install driver should help. Please try

    (a) Download the following driver and save on your computer,

        https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81305.exe

    (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.

    Regards.


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    We can check if there is any restore point before this issue started and we can attempt a System Restore to an earlier time

     

    - Select the Start button, type control panel and then choose it from the list of results.
    - Search Control Panel for Recovery.
    - Select Recovery > Open System Restore > Next.
    - Choose the restore point prior to the start of the issue and then select Next > Finish.
     

    If there are no Restore points or if the issue persists, please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289 to perform the Reset

     

    Keep me posted

     

    Thank you and have a lovely weekend 😊

     


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    I can't hear any sound from b&o built-in speakers even after full windows recovery to factory defaults. If I connect headphones I can hear sound. 

    I checked the drivers page on hp website and install the latest audio driver. Now it's Realtek High Defenition Audio(SST) v6.0.1.8549.

    The notebook is almost new and it's really awfull that there is no any sound!

     

    I can't find any answer to this particular issue. 

    Please advice!


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  • 11/02/18--17:11: Re: Audio B&O problem
  •  

    Welcome to our humble abode, the family and tech-friendly house of HP Forums!

    I'll be your host for the day, they call me the Riddle_Decipher.

     

    Did you check with a headphone or an external set of speakers to check if that works?

    Did you update to the latest drivers from the HP website?

    (Click here to find and install, if you haven't)

     

    If the issue persists, please try the below steps:

    1. Go to Windows Device Manager > Sound, video and game controllers section.
    2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
    3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    4. Right-click and select Update Driver Software.
    5. Select Browse my computer for driver software.
    6. Select Let me pick from a list of device drivers on my computer.
    7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
    9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
    11. At the prompt to reboot, click Yes.
    12. Enjoy your music now with no compression

    Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

    And your device is up and running again, only in case you don't get back to us, first! 

    That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

    That'll help us, and others see that we've got the answers!

    Good Luck.


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    I have just found the answer. I have used universal instruction below

    If the issue persists, please try the below steps:

    1. Go to Windows Device Manager > Sound, video and game controllers section.
    2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
    3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    4. Right-click and select Update Driver Software.
    5. Select Browse my computer for driver software.
    6. Select Let me pick from a list of device drivers on my computer.
    7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
    9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
    11. At the prompt to reboot, click Yes.
    12. Enjoy your music now with no compression

    But in my case in step 8 I didn't see High Definition Audio Device in the list. So, I unchecked box "use only capatible drivers" and found it under Microsoft folder. For Russian speakers: В папке Microsoft нужно найти устройство под названием "Устройство с поддержкой High Defenition Audio"


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    the procedure you suggested no sound problem that persists in the left speaker .... where can I buy the speaker for replacement?


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    I bought this laptop a few days ago and I noticed that when the headphones are connected but no sound is being played for about 15 seconds and then you try to play a sound, there is a 2-second delay until the sound starts. I tried updating the sound drivers, deleting and reinstalling them but this does not fix the problem. This only occurs with headphones, not with the internal speakers. This problem is not limited to videos but also includes any sound such as system sounds and notifications. This problem is very annoying as I have to rewind videos after pausing them to hear what I missed.


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