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  • 11/04/18--11:03: Re: Audio B&O problem
  • ,

     

    It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
    I'm the Jeet_Singh & I'm at your service. 

     

    After reviewing your post thoroughly, I see that you have followed the steps suggested and still having issues with the B&O Audio. Don't worry as I have a few suggestions which should help you resolve this issue.

     

    Please check this link: http://hp.care/2CPem2t to download the Bang and Olufsen app. It is authored by a reputed forum expert and is accepted as a solution.

     

    This link: http://hp.care/2geNq1Q shows how to work with the Bang and Olufsen app.

    Now check if the issue gets resolved.

     

    If it continues then perform these steps:

    • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
    • Then restart the computer and update the bios, chipset and audio drivers from this link: https://support.hp.com/drivers then download the earlier version of the audio drivers.

    Hope this answers your question.

    Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)


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  • 11/04/18--11:41: Re: BLUETOOTH CONNECTION
  • Hi,

    thanks for your response. The bluetooth has never worked since i bought the laptop, it is a refurb and I think something has been installed incorrectly.  I ran the up date as per your instructions through hp support and the driver to update was for bluetooth, unfortunately I got this message.

    Cancelled Installation:

    Realtek RTL8723BE Bluetooth Driver for Microsoft Windows

     

    So im guessing nothing has been updated.

     


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    Welcome to HP forums, I see that are getting audio issues on your notebook.

     

    I would like to know some information to assist you better:

    • When was the last time the audio and video were in sync?
    • Did any updates or software changes take place after which this issue may have started? 

    Meanwhile, I recommend you to perform the below steps to isolate and fix the issue:

    • If this issue started recently then please perform a Microsoft System Restore to rollback the laptop to a previous date when everything worked as expected. System restore will not delete any data. 
    • If the audio and video are still not in sync then let us uninstall and reinstall the audio drivers by following the below steps.
    • In Windows, search for and open Device Manager.

    • Select Device Manager in the menu.

    Device Manager

    • Expand Sound, video and game controllers. Right click on each option inside it and select uninstall. 
    • Later please download and install the drivers from this link for the audio: www.hp.com/drivers

    I suggest you update both your video card and the sound card from the Official HP websites for Software and drivers: Click here

    Next, Try using the VLC media player (free download available here) or any other media player of your choice apart from the one currently in use and let me know if there's a difference.

    (The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

     

    If nothing works, I would suggest you perform a system recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here:http://hp.care/2bygf7l

     

    Let me know how it goes.

    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

    Cheers.


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    ,

     

    Thank you for taking an interest in the HP community and a good day to you. Irad the post and will be happy to assist. Great description of the issue. Kudos to you for that.

    • When you state that you ran the audio tests, did you run it from F2 diagnostics?
    • Did you update the bios and audio drivers and check again?

    It looks like a hardware issue. Let's try these steps:

    Then perform these steps:

    • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
    • Then restart the computer and update the chipset and audio drivers from this link: http://hp.com/drivers and follow the on-screen instructions.
    • Then check if the situation has been corrected.

    If the issue continues, then perform these steps:

    Solution 1:

    • Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
    • Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
    • Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
    • Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.

    Solution 2:

    • Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
    • Select the Communications tab up the top.
    • By default ‘when windows detects communications activity’ is set to ‘Reduce the volume of other sounds by 80%’.
    • Change this to ‘Do nothing’.
    • Press OK.

    Now check for issue resolution.

    If the issue persists try these steps:

    • Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.
      To fix audio services, open the run command and launch services.msc.
    • In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
    • And ensure the Startup Type is set to Automatic.
    • Click Apply and OK
    • Restart the computer and check if it works.
    • If the issue persists, try the steps mention on this link: Click here.
    • This should fix the issue for you.
    • Also, uninstall and reinstall the latest version of iTunes and check again.

    If the issue continues, from this link: https://support.hp.com/in-en/document/c03467259 (HP PCs - Testing for Hardware Failures)

     

    Check the section under “Running Component Tests” then run the Audio test.

    If diagnostics fail then the computer needs to be serviced.

     

    If diagnostics pass then backup your important data and perform a Microsoft reset of Windows 10 by following instructions from this link: https://support.hp.com/in-en/document/c04742289

     

    This should fix the issue if the computer has no hardware issues. Otherwise, the computer needs to be repaired.

     

    Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)


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  • 11/04/18--14:39: Led mute button not working
  • Hi. the mute button works fine but the red light of the button doesn't work. it used to work 


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  • 11/04/18--14:51: Re: BLUETOOTH CONNECTION
  • ,

     

    It is great to have you back and your patience is greatly appreciated.

     

    I recommend you perform a reset on the computer following the steps in the below artilce and check whether the issue is resolved.

     

    https://support.hp.com/in-en/document/c04742289

     

    Let me know how it goes and you have a great day!

     

    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

     

    Cheers!


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    ,

     

    It's great to have you back and your patience is greatly appreciated. 

     

    As I understand you have exhausted all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue, this clearly indicates a possible hardware failure with the PC.

     

    In this scenario, I will share you a private message with details. Please watch your inbox for more information.

    Let me know if this helps!

    Have a great day ahead! :)


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  • 11/04/18--17:44: Re: Audio B&O problem
  • Hi Jeet_singh,

     

    I've tried to install the driver but the installation have an error (see below): "error in the installation of the driver audio Realtek in my SSD" code error 0001. How can I resolve it? I've tried to reboot the machine but it doesn't work.

    error.png

     

    Thanks,

     

    Gabriele


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    Hello,
    If you have video and NO Sound, Here is the Answer for you if it involves any LG TV's.
    Under SOUND in the Device manager you should see Intel (R) Display Audio.
    There should also be an IDT High Definition CODEC
    In your Chevron by the CLOCK you should also see this:

    CONTROLS SRS Audio Settings.

    All you do is unplug the Display port cable from the computer and plug it back in.
    You should have sound.

    However,
    Most people have Video and No sound.
    So your are MOST Likely MISSING the INTEL Display Audio Driver.

    Go to INTEL and load the Automatic driver installer program.
    You will then see that there is a NEW Graphics Driver.
    While this is loading if you watch the details you will see that :
    INTEL Display Audio Driver is being install for the first time.
    Reboot when ask and remember to unplug and then plug in the Display cable
    when rebooting
    is complete.
    Daryl S.

     


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    Hi David,

    Thank you for your detailed reply.

    I have been tearing my hair out with this one, but finally solved it using HP Audio Switch!

    Now working like a dream - many thanks for your valuable input.

    Regards,

    Peter.

     


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    ,

     

    Welcome to the HP Forums!

     

    This is a wonderful place to converse with the community, get assistance and find tips.

     

    I'll be glad to help you :)

     

    In order that I may provide you with an accurate solution, I will need a few more details.

    • Have you checked with a different pair of headphones?
    • Have you made any software or hardware changes on the computer?

    While you respond to that, I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

     

    https://support.hp.com/in-en/drivers

     

    If you continue facing the issue, I recommend you download and install HP support assistant and install all the updates.

     

    Download Link: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt

     

    Here is how it is done.

     

    1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

      Click Updates in the My notebook pane

    2. Click Check for updates and messages to scan for new updates.

       Updates list in HP Support Center

    3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

    4. Click the update name for a description, version number, and file size.

    5. Select the box next to any updates you want to install, and then click Download and install.

    6. Perform any other update management actions as needed.

      • Postpone an update: Click Remind me, and then select a time preference.

      • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

      • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

    Let me know how it goes. Awaiting your reply!

     

    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

     

    Good day! Take care :)

     

    Cheers!

     


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  • 11/05/18--09:10: Re: No audio drivers
  • Down loaded windows 10 update and an other up date to fix. It didn't fix


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  • 11/05/18--09:18: Re: No audio drivers
  • Hello,

    Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
    To be more helpful with your post, you can add key information if you desire: 
    1. Product Name and Number (please do not post Serial Number)
    • Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
    2. Operating System installed (if applicable)
    • Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
    3. Error message (if any)
    • Example: ""Low disk space"" error in Windows
    4. Any changes made to your system before the issue occurred
    • Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
    If you have any other questions about posting in the community, please feel free to send me a private message!

    Thank you


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    Whenever my computer tries to play any audio, a high pitch ringing sound is emitted that does not stop until the computer is put to sleep and then reopened. This problem arose as follows: the audio was working from the computer, I connected to a bluetooth speaker, audio through the speaker was fine, then I turned the bluetooth speaker off and immediately the ringing started emitting from the computer. After multiple restarts, I tried uninstalling/reinstalling all audio drivers, all bluetooth drivers, all system updates, and tried a hardware check but no problems were detected. No matter what sound it is, a kind of distorted version of the sound is played in the background of an incredible high pitch ringing that will not stop even after muting the computer speakers. It sounds like a feedback loop from microphones held too close to each other. The audio played through a different speaker works fine so I worry that there is some hardware issue. Would really appreciate some help. 


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    What I did is uninstall Intel WiFi Driver, Intal Blutooth Driver, then HP Airplane Button driver after that uninstalled Realtek HD Driver   .....

     

    After these steps, I Did install Wifi Driver, Blutooth Driver then Airplane Button Driver..... 

     

    Finally installed Realtek Driver. this solved my issue... :) 

     

     


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    ,

     

    Thank you for the update,
    I appreciate your time and efforts, 

     

    I'm glad to hear you found the solution you were looking for.
    Thanks for taking the time to let the community know about the solution.

     

    You've been great to work with and it has been a genuine pleasure interacting with you.
    I hope both you and your product works great and remain healthy for a long time ;) 

     

    Take care now and do have a fabulous week ahead. :)
    Regards,


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  • 11/05/18--11:12: Re: Audio B&O problem
  •  

    Thank you for responding,

    This is the Riddle_Decipher, again!

     

    I suggest you Install the driver using the administrator mode, by right-clicking on the file and select the "run as admin",

    If that doesn't work, please try the below steps:

     

    Follow steps below to add legacy hardware.

     

    1) In Device Manager, click Action > Add legacy hardware. (If you only see ‘Help’ under this option, please click the blank place of the list pane then click ‘Action’ again. )

     

     

    2) Follow the on-screen instructions to add the “Sound, video and game controllers” branch and “Realtek High Definition audio device”.

     

    3

     

    Realtek has a known conflict with the Microsoft UAA Bus Driver for High Definition Audio. Follow the steps below to fix the conflict.

    1) Go to device manager Expand the System Devices branch and find Microsoft UAA Bus Driver for High Definition Audio.
     

    6
     

    Right click on the device and click Disable.
     

     5
     

    2) Go to Programs and Features and locate the Realtek High Definition Audio Driver entry. Uninstall the driver. (Do not reboot the system.)

    3) Go back to Device Manager and uninstall the disabled Microsoft UAA Bus Driver for High Definition Audio. (Do not reboot the system.)

    4) Reinstall the Realtek HD Audio Driver (If “Found New Hardware Wizard” pops up, ignore it.).

    5) After installation is complete, reboot the system.

     

    Let me know how that pans out

    I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,

    As I need to know if the issue has been resolved, to get proper sleep at night.

    Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

    Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!


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    ,

     

    I reviewed the case and really happy that it is working now. Your great temperament coupled with technical competence are amply appreciated. This is music to my ears. It was an absolute honor to share this space with you and I genuinely hope the product works great and stays healthy for a long time.

     

    if this helps,  to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

    Take care and have a blessed year ahead and stay healthy. :)

     Cheers!

     

     


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    ,

     

    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues related to audio service not working your HP notebook. No worries, I'll be glad to help you.

     

    To provide you with an accurate solution, I'll need a few more details:

    What is the product number of your product? Use this link to find it: http://hp.care/2bygf7l https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...). Operating system: http://hp.care/2byggIn

    Have you recently made any software or hardware changes on the PC before the issue started?

    Have you tried to uninstall the Audio drivers?

    Did you try to update the Bios on your PC?

    Have you tried to update the drivers either using Windows update or using HP Support Assistant?

     

    Could you please respond to this post with the details as this will help me in understanding the issue and provide you with an accurate steps which should help you resolve this issue.

     

    Eagerly waiting for your response!

    Regards,


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    Hi,

    I have just upraged my Windows 10 to the latest version of October Update, and everything works great except for the sound. At first, the drivers from the HP official page for this Laptop model didn't work. I didn't have any sound at all. Eventually, I was able to resolve this by rolling back the Realtek driver few versions backwards. Quite disturbing I must say.

    But ok.

    The problem I have now is that I no longer have the B&O Play software, which I found very useful and it boosted up the quality of my sound. Is there any download link for this, how should I get it?

    Warm regards,
    Goran from Serbia


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