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All Notebook Audio posts

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    That probably due to Windows updates. Re-install driver should help. Please try

    (a) Download the following driver and save on your computer,

    (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


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  • 11/05/18--13:15: Re: Audio B&O problem
  • Hi,

    I've tried the administrator mode but it didn't work as well. then I've followed the steps to add legacy hardware but when I've selected the “Realtek High Definition audio”, the machine showed me a blue screen with an QR code that told me there was an error. Btw, I didn't find "Microsoft UAA Bus Driver for High Definition Audio". At the moment my situation is (I'm sorry, it's in italian: dispositivo=device):


    morover, I don't why, but I can't update the bios. In this time I have the version: Insyde F.13, 06/14/2018. There is an avaible update F.04 Rev.A,  09/12/18 but I can't install it for this reason: "the BIOS update isn't compatible with this device".


    For this issue I've contacted via phone HP but they didn't find a solution.

    Thanks for your kindness and availability.




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    Thanks to you too! I think Intel drivers are confliting. I tried Hard Reset but that was not help... :)   


    Anyways, Everything is now working fine

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  • 11/05/18--17:45: Re: Audio B&O problem

    Thank you for replying with this detailed response,

    I appreciate your time and efforts,


    It's possible the BIOS update is available for your series, however, isn't for your specific model,

    That said, I recommend you create a new user account and check if that works fine.


    If it doesn't, you may want to backup all important data and perform a reset using the instructions on this link: Click here.


    Keep us posted, 

    (We shall troubleshoot as a team, fight till the end and emerge - "victorious")

    If you would like to thank us for our efforts to help you, 

     Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

    Followed by clicking on the "Accept as solution" button.

    Have a great day!

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    I have a HP Envy x360 Convertible 15-bp1xx

    I have only had it a little over two weeks now. Today the speakers started to make a crackling sound. I tried restarting to no avail. I also tried changing volume settings with no luck. Is there something else I can do or should I just return it?

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    Im in a HP Probook 430 G4 core i7  my 3.5 mm port only works on one side of the earphones. The earphones work ok on other devices. Please help 

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    That probably due to Windows updates. Re-install driver should help. Please try

    (a) Download the following driver and save on your computer,

    (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


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    Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 


    I understand you are having issues with the red light button for the mute stopped working on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.


    To provide you with an accurate solution, I'll need a few more details:

    Have you recently made any software or hardware changes on the PC before the issue started?

    Have you tried to update the Bios on your computer?


    In the meantime, let's try these steps here:


    Perform a Hard reset on the notebook

    Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

    1. If Windows is open, click Start and then Shutdown.

      If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

    2. With the power off, disconnect the power cord from the back of the computer.

    3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

    4. Reconnect the power cord and turn on the power.

    Performing Bios Defaults:

    1. Turn off the computer and wait five seconds.
    2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
    3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
    4. Press F10 to Save and Exit.
    5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
    6. Follow the prompts to restart your computer.

    Let's start off by checking for Windows update: 

    1) In the search box, type and open Windows Updates. 

    2) Check for updates. 

    3) If the updates are available, click on install and restart the computer.


    If the issue persists, I would suggest here is to uninstall the audio drivers from device manager.

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Now restart the computer and then update the Bios, Chipset, Audio and Wireless card drivers on your PC from our HP support website, using this link.

    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.


    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    I hope you have a good day ahead,

    And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.


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    My laptop won't connect to any of my wireless bluetooth audio devices. I downloaded the latest intel drivers and did a scan to make sure everything was up to date but it did not resolve any of the issues. My bluetooth is turned on and it can see my paired devices, but when I try to connect the majority of the time it says it can not connect.  When it does connect there is either no sound or the sound stutters. I do not know what to do at this point. Please help. 

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    A couple of weeks ago I noticed my HP Spectre x360 13-ae0xx making crackling sounds while listening to specific songs on Spotify. The crackling is only noticeable at high volumes or on peculiar sounds, one of which (i noticed) is the audio associated with the Windows 10 "Error". Beside this, I wanted to be sure so I tried emitting a full range of frequency form the speakers. The left speaker alone is completely fine, while the audio from the right one is very distorted, like the sound of paper when is ripped (this happened at any frequency). At low volume, the distortion from the right speaker is covered by the audio from left one, and it is barely noticeable. 

    I tried reinstalling the Realtek Audio drivers, at first downloading them from the Hp Driver Support, and then from the link given form an expert on a solution (taken from this forum) to a similar problem (link to the discussion: ). None of these has either improve the sound nor removed the crackling. I'm pretty sure that the speaker hasn't got in touch with water or liquid in general, but I'm not prepared and not willing to unscrew the bottom of the case to check myself.

    Thanks in advance!

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    There are few generations of Hp Spectre x360, what is yours ?  Please use the following instructions to find out the model/product of your machine:

      Please do NOT post its Serial number (s/n).


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    The model is the Hp Spectre x36013-ae0xx. The post has been edited too. Sorry for the inaccuracy

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  • 11/06/18--12:50: Re: BLUETOOTH CONNECTION
  • Hi, 

    I followed your instruction and we have definately moved on a step.  My bluetooth now finds and pairs with the speaker but only plays sound through the laptop and not the speaker. How do i get the bluetooth to overide the internal speakers and play through the bluetoothed speaker.

    Thanks for getting me this far.

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    I'm glad you got this issue sorted out.


    Do visit our HP Forums and drop us a message anytime you need help.


    Thank you 😀

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  • 11/06/18--16:04: Sound
  • It's telling me the sounds under speaker and headphones and I can't use my volume buttons

    on my laptop 

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    Hi David,

    Yes, problem solved - mant thanks for your prompt and comprehensive assistance.



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  • 11/07/18--06:44: Re: BLUETOOTH CONNECTION



    It is great to have you back and your patience is greatly appreciated.


    I am sending you a private message suggesting the next course of action.


    Please check your private message icon in the upper right corner of your HP Forums profile.


    Good day! Take care :)



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    I don't understand your reply. The problem is the file is supposed to be the HP audio driver number SP73550. The window you show says it is the right install wizard but clearly states in the description it is SP73549 and is for the Intel Dynamic Platform and Thermal Framework Client Driver; this is not an audio driver. I' tried installing it and IT IS NOT THE AUDIO DRIVER!


    The problem i and trying to solve is that a recent Windows 10 uodate disabled the light for the audio mute on the keyboard (F6). The HP troubleshooting says to install the lates audio driver. The support site shows that SP73550 is the right one but it doesn't link to the right driver (see above).


    If there is a newer/better dirver that fixes the light and keeps the B&O audio functions, please let me know.



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    it didn't work. which drivers should i download? there are many of them

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  • 11/07/18--13:38: Re: Sound
  • Thank you for posting on HP Forums,

    The Flower_Bud is at your service.


    I understand you are in need of support,

    I'll be glad to help you out, however, for an accurate solution I will need more details: 

    What is the product number of your device? Use this link to find it: 

    (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

    Have you attempted any steps on your own before posting on the HP Forums?

    When was the last time it worked without these issues?

    What seems to be the issue with sound? 

    Do you hear no sound or crackling sound coming out of your notebook internal speakers? 

    Could you elaborate the issue to help you with the right troubleshooting steps?

    How is the sound quality in the headphones? 


    Once I have the information, I'll help you further with troubleshooting steps,

    Keep me posted,


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