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All Notebook Audio posts

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    Thanks for the reply.

    I appreciate your time and effort.


    I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

    I hope this helps resolve this issue completely.



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    My computer is brand new, and it is not playing sound few seconds after pushing virtual "play button" from the very beginning. 

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    I have an Envy x360-15 running Win10-Pro/64. I believe the source of the problem is Skype. I tried the Skype App, uninstalled it and then installed the Desktop version. Whenever either one is installed, Windows Audio Device Graph Isolation runs continuously at 25-30% of my CPU (8th gen core i7) heating up the laptop.

    I have also done a deep virus scan to be sure it's not some malware. I can run various audio applications like Quicktime which run Windows Audio Device Graph Isolation at a very modest rate (less than 3% of CPU and only while playing sounds). 

    Would be good to hear from HP if they can reproduce the problem in their lab and if they are working on it with Microsoft (which owns Skype).

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    I read the quick response. Your efforts and time are truly appreciated. This looks like a hardware issue with the audio port as multiple headsets have been tried and no further troubleshooting is required. The computer needs to be repaired.


    I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 


    Thank you and have a blessed week ahead.









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    Hi there,

    I have a 3 yr old HP Spectre x360 (13" inch screen, Core i7-5500U w/ 8GB of RAM running Windows 10 Home Edition; series # is [edited])

    THE PROBLEM: Following a fresh install of Windows 10 April 2018 edition, the audio is NOT working. There is a red "X" through the speaker and it says "NO AUDIO OUTPUT DEVICE IS INSTALLED".

    What have I tried:
    1. The troubleshooter is useless. It comes back with nothing
    2. When I right-click the sound icon it reads "No audio devices are installed"
    3. HP Hardware Diagnostic runs successfully, all systems pass, but the Component Audio test never runs because it considers that no audio devices are installed.
    4. DEVICE MANAGER: under sound is listed a Realtek Audio driver. It indicates as operating normally. I have deleted it and reinstalled the driver, but I still have NO AUDIO OUTPUT DEVICE IS INSTALLED. Also, there is no option to roll the drivers back (the option is grayed out) because it is a fresh install.
    5. I have downloaded the Realtek audio driver for my model from the HP Drivers Site and tried to install it. It seems to stuck in a cycle of needing to uninstall the existing driver and then rebooting to find it needs to uninstall again.

    Does anyone have a solution here?  Many thanks in advance

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  • 11/12/18--17:50: Headphone jack
  • Trying to locate the exact location of the headphone jack location on 

    HP Pavilion x360 - 11m-ad113dx 

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  • 11/12/18--18:19: Re: Headphone jack

    Left side #5




    Your manual here:




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  • 11/12/18--18:29: Re: Headphone jack
  • I see that but looks like a light indicator and not a headphone port. Is it a plug? 20181112_212803.jpg




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  • 11/12/18--22:50: Re: Headphone jack

    Is there a headphone jack broke inside???



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    I am also having a problem with the left headphone when plugged into the 3.5 jack. I hear cracking whenever sound is played, especially voice. I have tried several headphones.

    This started happening after Windows update to 1809 and rolling back the driver to the Microsoft's stock one, because none of the Realtek's work for me (and HP support completely ignored my post about it here).

    Before that, I didn't hear these cracks in the left earphone.

    Any ideas or private messages?

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    Hello, anybody?

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    I have already read several blogs labelled as "solved" about this issue, but after performing every solution, the probem persists on my laptop.

    I bought this HP envy 3 weeks ago, and have not been using it that much. It has Bang & Olfusen speakers that were perfectly working until yesterday afternoon, when I switched on my computer, and "Mute" was on. Each time I tried to level up the volume, it went automatically down, so I could hear the system sound for 1 sec (the speakers work fine) but it is then brought to mute.


    This problem is very, very annoying, obviously because I can't play anything, and the icon of "Mute" is blocking the top left corner of my screen unless I disable the device.


    I have already:

    • Run a Hardware Diagnostics with HP. Result indicates FAILURE (because basically it plays some audio and asks me if I can hear it, and no, because it's muted).
    • Run an Audio Diagnostics with HP. My audio driver has already been updated this way. Still, this does not work, and now the diagnostics say everything is okay (not true).
    • Updated the Audio Driver and the BIOS through the HP website.
    • Switched to a different driver software (from AMD High Definition Audio Device to High Definition Audio Device).


    NOTHING has worked so far. I was doing nothing yesterday that could harm my computer (no downloads, no strange websited - actually I was not even using the Internet). The anti-virus says everything's all right.

    In addition to this problem, I have noticed that the taskbar is very unstable (I cannot select a tab from the task bar).


    Please, if somebody could help me to overcome this I would be very very grateful.


    Kind regards,




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    Why not start with completely identifying your notebook with its product number. This is necessary to let us find out what the hardware configuration of your notebook.


    Take a look at the tiny print on the bottom for the ProdID. That happens to be the same as the product number. 


    Kindly post it in your next response in your thread.



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    The product number is 4RE10EA#ABU. I  do not have a general problem with sound not coming out of the computer. Sound works, but the « Mute » option cannot be turned off.

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    I had same problem and I've tried everything.
    But only this works for me, DELETE or rename that flow.exe. This works without any error message after restart or without any fail.


    I didn't tried it, but it may works, you should try to play with settings in C:\Program Files\CONEXANT\Flow\Flow.ini

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    I am also having a problem with the left headphone when plugged into the 3.5 jack. I hear cracking whenever sound is played, especially voice. I have tried several headphones.

    This started happening after Windows update to 1809 and rolling back the driver to the Microsoft's stock one, because none of the Realtek's work for me (and HP support completely ignored my post about it here).

    Before that, I didn't hear these cracks in the left earphone.

    Any ideas or private messages?

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    Power on and start tapping the F2 key to invoke the PC Hardware Diagnostics utility. 


    At the first window, select Component tests and in the Components test window select keyboard.


    Kindly keep us in the loop by posting the results of the test.

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    I am responding on behalf of as he is out for the day. It is great to have you back and your patience is greatly appreciated.


    I reviewed your post and understand that you are facing issues with the audio on the computer.


    I recommend you uninstall the audio driver from device manager and then download and install it from the below link and check whether the issue is resolved.



    Here is how it is done


    1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
    2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
    3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
    4. When the uninstall process is complete, remove the device.

    NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.



    If you continue facing the issue, I recommend you try using a different browser like Mozilla or Microsoft Edge and check whether the issue persists on other browsers.


    Let me know how it goes and you have a great day!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!



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    I have recently purchased HP Notebook - 15-bs180tx laptop with and DOS OS, now I have installed CentOS 7 (Linux) OS on this laptop, after much searching I have managed to download and install WiFi driver from github repository, but I cannot find a suitable Audio driver for the Laptop.

    Here is the Hardware details of the Audio Device on Laptop

    $ sudo lshw | grep -A11 multimedia
                 description: Audio device
                 product: Sunrise Point-LP HD Audio
                 vendor: Intel Corporation
                 physical id: 1f.3
                 bus info: pci@0000:00:1f.3
                 version: 21
                 width: 64 bits
                 clock: 33MHz
                 capabilities: pm msi bus_master cap_list
                 configuration: driver=snd_hda_intel latency=32
                 resources: irq:131 memory:b1328000-b132bfff memory:b1300000-b130ffff

    So, can anybody help me finding the Audio driver for the Laptop.

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    Welcome to our humble abode, the family and tech-friendly house of HP Forums!

    I'll be your host for the day, they call me the Riddle_Decipher.


    Did you check with alternate headphones or external speakers?

    Have you attempted installing the drivers from the HP Recovery Manager?
    Click here for details, if you haven't done that yet)


    While you respond to that, here's what you need to know:

    Audio devices might need to be disconnected from the computer during the troubleshooting process.


    Always follow manufacturer instructions for disconnecting USB devices from the computer. Some USB devices must be turned off and/or ejected before they are disconnected from the computer. Some other USB devices support the Windows Safely Remove Hardware feature.

    Make sure Windows can produce sound from the speakers before using this article. If the computer cannot play sound from the speakers, choose one of the HP support documents below to resolve that issue:


    The best way to do that is using the HP Guided Troubleshooter: 

    Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).


    Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

    And your device is up and running again, only in case you don't get back to us, first! 

    That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

    That'll help us, and others see that we've got the answers!

    Good Luck.

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