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All Notebook Audio posts

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    The_Fossette, thanks for your advice, meanwhile I noticed the following - pause in sound  playback after resuming video appears only when I use headphones.  When sound is played via laptop's speakers, no extra pause happens (checked with different headphones). Do you think that your advice is still eligible  in this case?


    More than that, if to pause video just for a second, there will be no problem with sound after playback resuming even in headphones, but if to wait more - the problem appears again. It looks like the sound card after some period puts itself in a kind of "standby mode" and needs some time to detect where to send audio signal (speakers or headphones) after resuming video.  

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  • 11/13/18--11:39: Broken touch screen
  • My laptop touch screen get crack so it’s not working properly. Need some advices how to fix it.

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    I have been following the steps as I, like many others, are not able to hear sound from this monitor. I have followed all the steps to no avail. I want to uninstall the audio driver but this message does not indicate which driver should be uninstalled. I do not want to uninstall the audio driver from my laptop by accident. I have already spent copious amounts of time on the phone with hp customer support so please do not direct me there. They are only able to suggest things I have done and did not know how to fix the issue even when controlling my computer remotely. This is ridiculous. 

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     no sound from speakers PC - Windows 7

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    Please try this first to enable Speakers in Playback devices as follows:

    1. Right click speaker icon (right hand corner)
    2. Select Playback devices
    3. Right click Speakers
    4. Enable it and set as Default
    5. Click Apply.

    or try the following instructions


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    based on a mix of troubleshooting procedures in these threads, i downladed the Rev.B version of the drivers from HP support site (i had a newer version, updated using windows' update driver functionality


    installed the version and it seems to be working fine now. i run skype and the problem does not reproduce.

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    Are you still having the issue.  My sons laptop did exactly the same thing and i spent over 2 hours troubleshooting it.  I’m hoping it’s related to windows 10

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    I am still having the same issue.

    HP has provided me with some solutions but none has worked (reinstalling BIOS and Audio driver). In addition, I have reset Windows from scratch and the Mute button is still blocking the sound.

    Looking forward to hear some suggestions that might help us.

    In any case, re-installing the drivers worked for previous similar issues. 


    Kind regards.


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    I went thru reinstalling drivers, bios, using alternative drivers and it worked for 30 minutes and then went right back to the same issue. In my opinion it’s either hardware and/or drivers. 

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    Side note, i already went thru a power button problem that was a known issue. I’m less than impressed with this particular laptop. Though i would still buy HP.

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    Hi, can I please have help Ive tried everything. My HP Pavilion x360 convertible14-cd0522sa sound/audio is not working at all when I run a troubleshoot it gives me this message: Generic audio driver detected. Ive tried uninstalling the drivers and everything that has been suggested to fix this but nothing works. Thanks.

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    To better assist you, the members will need the exact model number or product number of your laptop/desktop???


    HP Notebook PCs - How Do I Find My Model Number or Product Number?






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  • 11/13/18--15:03: Re: Pavilion x360 no audio
  • Hi!, @CindyDZ :

    Try, with ...

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    Install and then reboot.




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    Thank you for the inputs.

    I ran the Hardware Test as suggested: the keyboard (in particular, the Mute key) works fine without issue. I tested every key and they all work fine.

    As an additional input, I also tested the Audio, and it works fine. I guess that at that stage, the "Mute" is not being taken into consideration, because during the test, the system plays a series of sounds and I could hear them perfectly. Yet, once Windows is loaded, it is Muted forever.

    I have resetted Windows from scratch this afternoon, and still the Mute option is set up.

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  • 11/13/18--17:45: volume stuck at 100%
  • Hello there, 


    I have a one year old spectre x360 and recently the volume bar is constantly present and at 100 in the top left corner of the screen. When i try to turn it down it automatically turns back up. 


    I have uninstalled and reinstalled the driver as well as run an update and neither worked. Please let me know what other steps i can do to fix this issue. 

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    Did this start happening after a particular Windows 10 update?


    There have been some interesting issues related to audio drivers  and Windows 10 over the past thirty days.


    Which version is currently installed in your notebook?

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    Hi, I've just tried that thanks but it didn't work. Any other ideas would be appriciated thanks.

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    Thank you for being a part of HP Forums. 


    I understand you need support, and I'll be glad to help you out. However, for an accurate solution I'll need more details:
    1) Are you experiencing this issue with your HP Pavilion - 15-cw0007nm Notebook PC? If it is a different product, what is the product number of your device? Use this link to find it: 
    (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
    2) Have you attempted any steps on your own before posting on the HP Forums?
    In the meantime, please try the steps mentioned below -


    Step 1 Run Audio troubleshooter -
    1) In Windows, find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.


    Step 2 Re-install the Audio drivers -
    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 


    Download and install the following driver/ update for your computer - 


    Audio Driver -


    BIOS Update -


    Let me know how that pans out :)


    If you wish to help the community grow, you may simply select “Accept as Solution” and hit the purple "Thumbs Up" to say thanks for my efforts.


    Have a great day!

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    There are additional post from others to HP regarding the sound issue. Microsoft has a audio update that may fix the issue. KB4468550. You may have to get it manually if it not already in the machine or found when doing an updates check.  I will try it tonight. 

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