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All Notebook Audio posts

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    The sound is really flat when i got my computer docked.

    Got a hp elitebook 850g3 connected to a Hp ultraslim 2013 docking.

    Connected with aux cable. 


    What should i do? Guessing it is a driver issue?

    I have already tried to update the audio driver.


    Kind regards 



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    Hi, I am having the same issues with my Elitebook 840 G5. I even reinstalled the whole machine (Win 64) because it was caused by some HP Software installed on it. It did not solve the problem.


    What I didn't realize is, that Windows 10 seems to automatically install the Bang & Olufsen software and not only some audio drivers.


    I just removed the Bang & Olufsen software and will see what happens. 

    *Update*: They get reinstalled automatically. Will try another solution suggested here.


    HP, please do something about this issue! I have paid a premium to have a reliable professional machine for work! It has cost me hundreds of Euros already searching for the problem and losing time for reinstalling my machine.

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    I will take this forward.

    As suggest by , I would request you to update the audio driver on your computer.


    Once you're done with this, run Windows update.

    To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available. If not, you will see a list of updates getting installed.


    If this helps, mark this post as an accepted solution so that it can benefit others.


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    The speaker on my laptop makes a continuous ticking noise similar to a gieger counter but a lot more consistant. It only happens when my speaker is on. It isn't loud, but in quiet environments it is very noticible and irritating whilst using the laptop. I have tried to update the realtek audio driver but there are not updates available. I got this laptop 2 months ago. Please help!

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  • 11/14/18--14:35: Re: volume stuck at 100%

    Welcome to HP Forums,

    This is a great place to get support, find answers and tips,

    Thank you for posting your query, I'll be more than glad to help you out :)


    Usually, that will appear when you adjust the volume through Keys on your Keyboard. It will automatically hide after some seconds. Moreover rebooting your PC should have fixed this. Not to worry!🙂 I'd be happy to help.


    I’d like additional information in order to troubleshoot
    When was the last time it worked fine?
    Did this happen after a recent window or software update?


    I appreciate your efforts to try and resolve the issue. Let's try the below steps:

    1. Open run command by pressing Windows key + R and type “devmgmt.msc” (without space) and hit Enter.
    2. Spot and expand the “Sound, video and game controllers”.
    3. Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears.
    4. If it does, then right click on the High Definition Audio Device driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step)

    Keep me posted!

    If the information I've provided was helpful,

    give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers.

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  • 11/14/18--15:18: Headphone audio jack
  • I have had the hp spectre 360 for a year now and i just never decided to check out the problem but since the first time i used it, the headphone jack didn't work properly. When i plug in my earbuds my left one does not project the sound as loud as the right one. The left side is significantly lower than the right side. I know that my earbuds aren't the problem since they work with every other device i have. I have also used different earbuds and they all seem to work fine until i connect them to my laptop.  

    0 0
  • 11/14/18--15:35: Re: Broken touch screen
  • Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.


    This is a hardware issue with the notebook.


    I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

    Can you please check your inbox on the forums page for the private message.


    Have a great day!

    0 0

    My HP laptop is Pavilion dv6-6c43cl

    After formatting the laptop, the mute button is working fine but the light is not turned on. May be the driver is not the right one. Please advise me! Thank you

    0 0


    That probably due to Windows updates. Re-install driver should help. Please try

    (a) Download the following driver and save on your computer,

    (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


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  • 11/14/18--17:46: Re: Pavilion x360 no audio
  • It seems that the problem is not on your hardware, instead, your drive and it's configuration.

    To prevent this similar problem in the future, best for you to revert the drive to the old driver because the problem appears just after you updated the driver.
    Other possibility is that some settings on your Audio is telling that the output is not an LINE OUT (normal) but LINE IN.


    hope it helps.

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    Have you download and install the driver from HP website?

    Go here if you have not, 


    hope it helps.

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    I don't know whether this relevant or not.

    Most software developer did not agree on the same protocol therefore some softwares is not compatible with the OS.

    Have you tried to download the driver or software from Beats them self?


    hope it helps.

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  • 11/14/18--17:58: Headphone tip stuck in jack
  • Hi.

    My problem is that the tip of my headphone is stuck inside the jack so my laptop thinks there is a headphone plugged in. My sound thus is not working. I have tried many things such as trying to use my drivers which won't open and trying to manually remove the broken piece. If anybody happens to know how to either 1. seperate speakers and headphones so in sound its not Speaker/Headphones 2. Know how to make both internal speaker and headphones work at once or 3 completly dissable jack detection it would be greatly appreciated if you told me how.

    0 0


    Based on my experience, its the matter of compatibility issues. What I did was to clean install the audio driver from the audio vendor (with an assumption that you have reinstalled using HP driver) or the major step was to uninstall your updated Windows 10 service pack (KB instalation).

    0 0


    Sorry to say that the way your computer detect the presence of the jack is by mechanism. So, unfortunately, you must remove the tip by hand. You can either disamble your notebook (if you're an experienced user) or simple bring it to repair shop.

    If you want to do it without remove the cover, you can use the following tips (with your own risk)

    1. prepare a small but rigid plastic rod (not larger than the broken jack

    2. put some power glue (just to cover the surface of the rod) on the tip of the rod

    3. carefully, attach and hold the rod to the broken tip. You may want to hold it up to 5 minutes for a fixed results.

    4. carefully pull them out.

    The baseline is to attached and glued the helping rod to the broken tip and pull it out.

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    This sadly did not work i used superglue but the broken jack tip didn't come out

    0 0
    0 0 I think the last thing you should do is open the cover or service it. If you dare, open by your self and your own risk and find the audio jack house. And who knows you can remove the tip. But I suggest you go to service centre or trusted repairment store. 

    0 0

    Have you tried this method with power glue? It should lasts 2 hrs before you pulled it out. 

    0 0

    Thank you for your effort!

    Actually, yesterday Microsoft released a Cumulative Update for 1809 and it fixed the problem I had with the new Realtek divers. Now all works perfectly!


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