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All Notebook Audio posts

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    I have recently got a new Elitebook 1040 G3.

    And I have Windows 7 installed on this notebook.

    When I connect to my TV through HDMI cable, the audio didn't output to the TV.

    I checked my connection and consider it is no problem. As because I have another Dell Laptop and can output audio through HDMI to that TV. 

    I also searched many posts on Internet.

    I think current problem is, when I attach the HDMI cable, in the "Control Panel" > "Sound" > "Playback" page, I cannot see any additional HDMI output device.

    In the Dell PC, when attaching the HDMI cable, I can see a new "Intel Dispaly Audio" device comes up. And this one becomes the default audio. So that outputing audio to TV is ok.

    But with my HP 1040 G3, this additional playback device doesn't show up.


    I tried to download the latest audio and video drivers from HP website, and installed the latest drivers. But the problem still remains.

    Can you please help me to solve this problem?

    Thank you.



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    It would say Bang and Olufsen but "Conexant" is the actual hardware provider. 

    What is you exact laptop model ? There are lots of 17ts out there.

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    I have updated drivers and even done a system restore but can not get any microphone to work.

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    To better assist you, the members will need the exact model number or product number of your laptop/desktop???


    HP Notebook PCs - How Do I Find My Model Number or Product Number?






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    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. 


    I have reviewed your post and I understand, there's an issue with the audio. Appreciate you trying the troubleshooting steps. 


    Don't worry I'm here to help. To better assist you -


    1) Were there any hardware or software changes made to the computer? 
    2) Were there any recent updates installed on the computer?


    In the meantime, please try these steps if not tried already -


    Step 1 Run Audio troubleshooter -
    1) In Windows, find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.


    Step 2 Re-install the Audio drivers -
    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 


    If the issue started after the recent updates, refer to this document for steps.


    Let me know how that pans out. 


    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
    Have a great day!

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    - My speakers are gone. So are the recording devices.
    Screenshot_1.pngScreenshot_2.pngScreenshot_3.pngScreenshot_4.pngScreenshot_5.pngClicked on the Sound
    - I tried to uninstall the drivers, troubleshoot, reboot, recover Windows (it starts the recovery, stops and displays a message which says that no changes were made) 

    - Since then Google Chrome won't open and Spotify as well.
    The story. 

    It all started with Equalizer APO. When I installed and rebooted the first time it led me to blue troubleshooting screen with a QR code. After that everything worked just fine. Some time ago I decided to set up the equalizer for my Bluetooth headphones which required to install the Equalizer APO on them with the same reboot procedure, only this time after the troubleshooting screen with a QR code it brought me to the Windows Rollback. I used the option to use different operating system and instead of Recovery option I clicked on the "Windows 10". After I started Windows the sound in the Bluetooth headphones became just a noise (also when not using the equalizer). I cancelled the changes in the app, rebooted Windows and the sound on the Bluetooth headphones became normal. After I booted Windows some time later I discovered that my speakers are gone, Google Chrome and Spotify won't open. Spotify displays a message, Google Chrome just doesn't start. 


    I uninstalled Equalizer APO (checked the option to remove configurations and registry backups). Nothing changed. Installed it again, Equalizer APO unlike Windows does see the speakers and the headphones if I connect them as well as the microphone.

    Screenshot_8.pngSorry for Russian

    Thanks in advance.


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    Hi REO51ST, thank you for the file, the driver was installed but it was the same driver and the light still doesn't come on. Sorry

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    Hi Bellmond, thank you for your help, the link keeps rolling, it doesn't work. Sorry. 

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    Thank you for your reply. I'm not sure what driver I should unistall before I re-install the driver you have given to me. hp support 2.PNGhp support.PNG

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  • 11/16/18--12:00: Re: Headphone audio jack
  • Welcome to HP Forums, 

    This is a great place to get support, find answers and tips to your technical queries.


    To provide you with an accurate solution, I'll need a few more details:

    Have you tried updating the Audio drivers or BIOS?

    Did you try any troubleshooting steps on your own?


    Use the following steps to open the Component Tests menu and and run the Audio test.

    1. Hold the power button for at least five seconds to turn off the computer.

    2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

    3. On the main menu, click Component Tests.

    4. The Component Tests menu displays.

      Your Component Tests menu might be different, depending on the components installed on your computer.

      Sample List of the Component tests

    • Audio Test - The Audio Playback Test checks that the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes one minute to complete.

      To run the test, click Audio, and then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

    If the hardware test passes, update the BIOS and Audio driver using this link: 


    Keep me posted, how it goes!

    Have a great day!


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    When I plug my laptop to a TV the video works perfectly but there isn't any sound coming out.

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    So previously the only way to fix the mono headphone or cross channel effect was to completely disable SRS WOW effects in the registry. I was messing about with it there and I figured out a way to disable the mono/cross channel without having to disable SRS/beats and lose your sound enhancements including the ones on the laptop speakers.


    To disable mono, just open regedit and go to:



    Set {7542A688-914F-465d-A11A-4D6A109013A2},7 to 0


    I also noticed windows sound effects drowning out the music so if you want to disable that effect of them being louder than it it's:


    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\SRS Labs\APO\{189A509C-1BF6-47B0-BA52-9B7A257DFDB9}


    {66E88EA2-A239-4e1f-82FF-2F45359AEC94},6 set to 0


    This might help anyone that still uses these laptops or in case the newer ones still do the same thing.


    EDIT: I don't know why my post was marked as spam, I was only trying to help and I spent hours trying to figure this out.

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    When I started this machine the first time it had no audio device installed.  It says Intel Graphics 520 but had no driver installed.  I went through, I think, an HP trouble shoot that tried to install a realtek driver that didn't work.  How do I restore the sound driver for this laptop?  

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    need xp sound drivers

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    See if this driver works for you...


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    I have found the solution and my BeatsAudio is working fine now..


    Try Solution below:

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    Hallo, I have the some question. There is an italian law to define warranty duration. Does hp have some problem about this?

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  • 11/17/18--06:00: Sound not working
  • My sound only works through my headphones.  When I try to play something on my computer without my headphones, I hear a high pitched whining sound.  I have tried updating my drivers, disabling my drivers, deleting my drivers, and restarting multiple times throughout.  Nothing seems to work.  I am at a loss of what to do next.                                device manager.PNG

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    Thank you for reaching out to us on HP Support Forums! I see from your post that you are having issues with the delay in audio output when connected to headphones on your HP notebook. Don't worry we'll work together to help you find a solution.


    Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 


    To provide you with an accurate solution, I'll need a few more details:

    Have you tried to use this headphone on another computer and check if the issue persists?

    What happens when you try a different headphones on this PC?

    Have you tried to uninstall and reinstall the audio drivers?

    Have you tried to update the Bios?


    In the meantime, let's try these steps here: 


    Let's start off by uninstalling and reinstalling the audio drivers:

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Now restart the computer, update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

    Please ensure that the charger is plugged into the laptop until the BIOS is updated successfully.


    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.


    Windows Update is a utility that keeps your PC safe and your hardware drivers freshly updated.

    1. Type “Windows Update” in your search box and click on “Check for updates”

    2. In the Update & Security settings page, click “Check for updates”

    If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.


    Refer this article to know how to restore drivers using HP recovery manager.


    If the issue still persists try running a system diagnostics test as well as a test on the audio on your PC and check if the hardware components on your PC are functioning correctly.


    Refer this article to know more information about running system diagnostics on your PC.


    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    Give us some reinforcement by clicking the solution and kudos buttons,

    That’ll help us and others see that we’ve got the answers!

    Good Luck

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    Hi everyone


    I'm having problem with my sound driver on my notebook HP Gaming Pavilion - 15-cx0083tx.

    After having sound driver upgraded , Device manager identified problem "code 10" on Intel (R) Smart Sound Technology (Intel(R) SST) OED.


    Device version, dated 02-Aug-18.


    I cannot even roll back drivers. My computer is muted now.


    Does anybody have the solutions?


    Sincerely thanks...

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