I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Re: Italian warranty duration
↧
↧
Re: Internal Mic not working poperly
This is not an option for me as my drivers are said to be up to date and the device is said to be working properly. Is this a known issue with the HP ENVY x360 Convertible 15-bp1xx device? Is there a remedy that works aside from resetting the device?
↧
Re: presario cq56 with win 7 does not recognize the mic on my headset and internal mic doesn't work
Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.
I read the post regarding the internal microphone not working. I will be glad to assist you with this. You've done some smart troubleshooting and provided a splendid account of the issue. Kudos to you for that. :)
For better clarity and to assist you better I would require more information regarding this.
- Did you try the tap test in audio settings for the headset microphone?
- Have you recently made any software or hardware changes on the PC before the issue started?
Have you confirmed the Microphone is listed under device manager?
Did you try an external microphone to check if that works?
For a start please try these steps:
- Right-click on the speaker icon on the lower right corner of the taskbar.
- Then please select recording devices. Please select the Headset Mic option
- Then tap the Lid near the top gently several times next to where the webcam is located and check if the microphone bars respond to the taps and receive inputs.
- If they do then it should work with a driver uninstall and reinstall.
- Please make sure that the headset Mic is set to default and enabled in properties option.
Then please perform these steps from device manager.
- Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
- Then restart the computer and update the bios, chipset and audio drivers from this link: https://support.hp.com/us-en/drivers please select the country and follow the on-screen instructions.
- Or you can download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Then check if this does the trick for you.
If the issue continues, then check if the internal Microphone is working and perform all the relevant steps from this link: HP PCs - Resolve Microphone and Audio Line-in Problems (Windows 7) to troubleshoot the issue Then check if it gets resolved.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
↧
Re: Audio is not played several second after resuming video
MathewT, thanks for your suggestion, but I have the latest driver, as I wrote in the first posting. As well, I checked Windows updates several times - no new updates for my computer.
I turned on "windows sonic for headphones" in audio devices properties, and it seems that it solved the problem. Keep watching.
↧
Microphone noise, when skyping with over 3 friends.
Hi I'm new here.
My microphone makes a lot of noise when i skype and have zoom meetings, with more than 3 people at the same time.
It seems to pick up every sound whenever i move, lift a glass and so on, and converts it into a scratching noise at the others end, so they cant hear each other or whomever is talking.
I have tried to see if the driver needed updating, but that is fine.. I dont know what to do. A bit high pich noises also creates the loud scratchy noises in the others seakers... it's worse when we are over 3 in a meeting, with only two, it's not much of a problem. And it's only my fairly new computer, that does this - but all the time..
Hope someone has an ides of what to do :) thanks :)
I have windoes 10, but dont know what kind :)
Gitta
↧
↧
Re: one side of the speaker for spectre 360 not working
I want to say that as of the latest BIOS update. The problem seems fixed. I hope it will stay fixed.
↧
Re: Horribly distorted audio.
↧
Re: Internal Mic not working poperly
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the Internal Microphone not working on your HP Envy notebook. No worries, I'll be glad to help you.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any software or hardware changes on the PC before the issue started?
Did you try to uninstall and reinstall the drivers?
Have you tried to update the drivers either using Windows update or using HP support Assistant?
Have you tried to connected an headphone with an external Mic and check if that works?
Have you tried to follow the steps suggested from the previous post? If you haven't tried it yet, please follow the steps and get back to us with the results as this will help me in further assisting you.
Click here for the link.
Alternatively, I would suggest you try to connect an headphone with an external Microphone and check if that works.
Eagerly waiting for your response!
Regards,
↧
My sound randomly stopped working
My laptops sound just randomly stopped working
↧
↧
Re: pavillion x360 speakers not working
I have the same problem and tried both the step 1 and step 2 it does not solve the problem.
↧
letters laptop vervagen
Beste, Ik heb net een laptop gekocht en nu al gaan de letters van de toetsen af. Gaarne raactie.
Groetjes Bert1952
↧
Re: Audio is not played several second after resuming video
Thanks for the reply.
I appreciate your time and effort.
Good to know that the issue is resolved.
Feel free to contact us in future if you need any assistance.
Please mark my public post as an accepted solution so that it benefits several others.
Cheers.
↧
Laptop webcam is not working.
My laptop webcam was working perftectly but now It is not working. Only black screen. Microphone is ok. Sounds go to other side from my laptop.
I use windows 10
laptop webcam; hp truevision hd
↧
↧
Re: HP Spectre x360 - "No Audio Output Device is Installed" After Clean Win 10 Install
Thanks for your suggestions. I did try each of the steps you suggested, but with no success. I did revert to the prior version of the Windows 10 OS and that seems to have resolved the issue for me.
↧
Re: beats audio
How can i get Beats audio Drivers?
↧
Re: Delay of sound on earphones
hello,
I found this solution, https://h30434.www3.hp.com/t5/Notebook-Audio/3-seconds-delay-to-play-sounds-through-headphone/td-p/6631359/page/2?fbclid=IwAR180_kflsznTHJQbTKY_XD2_zDiQsGU4RI-67LARIG47dUdufbeRnAfzWQ
I don't know if it is true, but it works for now. Thank you for your reply.
↧
Re: Laptop sound doesn't work when plugged to a TV by HDMI
Welcome to HP Forums. This is a great place to get support, find answers and tips.
I have gone through your Post and I understand your concerns
I would like to help
Please download the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt
HPSA will automatically look for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
![Click Updates in the My notebook pane]()
Click Check for updates and messages to scan for new updates.
![Updates list in HP Support Center]()
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
If the issue persists, please follow the instructions in this Link: https://support.hp.com/in-en/document/c01186408
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
↧
↧
Re: letters laptop vervagen
Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티
Thank you for your understanding.
↧
Re: Problem with Intel Smart Sound Technology OED
Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand that you have issues with audio on your computer. I’ll be delighted to assist you with this. :)
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any changes on the PC before the issue started?
When did it stop working?
Did any software app or update cause this to happen?
Have you checked for the error code 10? If you haven't please go through this support document.
We also need to isolate the issue to being a hardware or software related?
Have you tried to check if there is sound coming from headphones or external speakers?
In the meantime, let's try these steps here:
If the issue occurred after a recent software update, then I would suggest here is to perform a System restore to a good known working date before the issue started: HP PCs - Using Microsoft System Restore (Windows 10, 8)
If the issue persists, I would suggest here is to uninstall the audio drivers from device manager:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Once done, restart the computer.
If the issue persists, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press the F2 key repeatedly, about once every second.
The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
- Select Component tests.
- Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.
If the audio test passes then the evidence indicates towards a software issue. In that case, you may perform the steps as described in detail from this link: HP PCs - No Sound on HP Computer.
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
↧
Re: Delay of sound on earphones
I'm glad you got this issue sorted out.
Do visit our HP Forums and drop us a message anytime you need help.
Thank you 😀
↧
More Pages to Explore .....
