Re: Right speaker not working (Spectre x360)

November 22, 2018, 3:00 pm

≫ Next: Re: Low Sound Quality on Spectre

≪ Previous: Re: Microphone in headphone plugin doesn't work

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

I suggest you download and run the HPSA from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt

The HPSA will automatically search for all the latest drivers for your Notebook

Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.

Let me know how it goes

If the issue persists please run an Audio Diagnostic from UEFI and let me know the outcome

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

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Re: Low Sound Quality on Spectre

November 22, 2018, 3:57 pm

≫ Next: Re: After resuming any file playback using headphones, audio is back only in several seconds

≪ Previous: Re: Right speaker not working (Spectre x360)

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out :)

Due to incompatibilities with audio drivers that affect the sound quality of HP Spectre. I appreciate your efforts to try and resolve the issue.

Let's try this steps:

1. Right click the Speaker icon in the bottom right corner by your time.

2. Click Playback Devices.

3. Click Speakers.

4. Click properties.

5. Click the advanced tab on the Properties window.

6. Change the Default Format drop-down to the highest quality.

7. Apply the properties.

8. Click OK to close the properties window. Restart your Notebook.

Also, you can try downloading the Realtek HD Audio software from here

Keep me posted for further assistance

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!

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Re: After resuming any file playback using headphones, audio is back only in several seconds

November 22, 2018, 5:02 pm

≫ Next: Static from right Speaker

≪ Previous: Re: Low Sound Quality on Spectre

Hi! , Welcome to HP forums.

I understand when you play audio there is an audio delay of 4 to 5 seconds on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with a different audio player?

Were there any windows update on your PC recently?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Try the steps recommended below.

Try updating the BIOS and audio drivers on your PC and check if it helps.

Update the BIOS using this link. Click Here

Also, Update the audio drivers using this link. Click Here

If you still have issues, try the steps recommended below and check if it helps.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Let me know if this works!

Have a great day! :)

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Static from right Speaker

November 22, 2018, 7:41 pm

≫ Next: Re: Impossible to reinstall driver, Registry is corrupted

≪ Previous: Re: After resuming any file playback using headphones, audio is back only in several seconds

My laptop started recently making a constant static noise coming from my right speaker. This has been going on for almost a week now, It's driving me crazy! Most of the times its a constant static noise but sometimes the static will cut out then come back a second later. The static is not very loud but noticeable, It can be heard when playing videos using the laptop's speakers. Even when I plug in headphones the static can still be heard. The only way to "turn off" the static is to press the mute button (f6). But the static will come back a few minutes later. I tried updating my bios, Uninstalling/ reinstalling/ Updating audio drivers. (the latest driver I found was from mid 2017) (via https://support.hp.com/us-en/drivers/laptops)

This is the driver I updated it to.

I tried the HP Support Assitant "Audio Check", It didn't detect an issue.

Description of static

Not very loud but loud enough to be annoying

Not crackling sound, just constant static

"Volume" of static noise is constant

Static seems to be coming out of the right speaker only

Never had this issue before

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Re: Impossible to reinstall driver, Registry is corrupted

November 23, 2018, 12:37 am

≫ Next: Re: Impossible to reinstall driver, Registry is corrupted

≪ Previous: Static from right Speaker

Thanks, but I have already tried this. I am afraid that (message when I try to restore from the previous restore point) that a cluster on my HD is corrupted and that some part of a driver was present. I have tried chkdsk, sfc /scannow and DISM, all was reconstructed, I am afraid I had to reinstall from scratch.

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Re: Impossible to reinstall driver, Registry is corrupted

November 23, 2018, 12:58 am

≫ Next: Re: Right speaker not working (Spectre x360)

≪ Previous: Re: Impossible to reinstall driver, Registry is corrupted

Ccleaner? Defraggler?

Delete the corrupted Restore Point.

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Re: Right speaker not working (Spectre x360)

November 23, 2018, 1:03 am

≫ Next: No sound on TV with hdmi

≪ Previous: Re: Impossible to reinstall driver, Registry is corrupted

Hi KrazyToad,

Thank you for your reply. I do have HPSA and there is no any update needed. In fact, I also asked for help through HPSA online support, but the angents couldn't find what was wrong. Some of them uninstalled and then reinstalled audio driver, but problem was still there till updated BIOS. I also run an Audio Diagnostic and it said my system worked perfectly well.

Whwnever I hear strange "pop" sound from the right speaker, I know it quits working again. So I have to find the latest BIOS on Hp support website and update again. There is someone who has same problem thought updatting BIOS was only solution, as well....

Shane

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No sound on TV with hdmi

November 23, 2018, 1:07 am

≫ Next: Re: No sound on TV with hdmi

≪ Previous: Re: Right speaker not working (Spectre x360)

Hi, i have not sound on my TV, when i plugged notebook HDMI cable

Trying reinstall Windows. All drivers download on official site.

Bios update on last version

https://support.hp.com/ru-ru/drivers/selfservice/Compaq-15-Notebook-PC-series/7875949/model/8254343

(a) Turn OFF both TV and laptop
(b) Connect cable both ends
(c) Turn ON the TV,

(d) Turn ON the laptop.

i'm trying to

help please =)

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Re: No sound on TV with hdmi

November 23, 2018, 1:26 am

≫ Next: Re: No sound on TV with hdmi

≪ Previous: No sound on TV with hdmi

Click on the Settings icon.

In the Settings windows click on System and then Sound.

Now select your Intel High Definition audio device. ( is is right above the Master volume slider)

That sould give you sound at the TV.

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Re: No sound on TV with hdmi

November 23, 2018, 1:32 am

≫ Next: Re: No sound on TV with hdmi

≪ Previous: Re: No sound on TV with hdmi

i have one device Realtek HD, hdmi (TV) don't look when i plugged TV

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Re: No sound on TV with hdmi

November 23, 2018, 1:48 am

≫ Next: Re: No sound on TV with hdmi

≪ Previous: Re: No sound on TV with hdmi

what kind settings ?

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Re: No sound on TV with hdmi

November 23, 2018, 3:49 am

≫ Next: Re: No sound on TV with hdmi

≪ Previous: Re: No sound on TV with hdmi

Can you post an image of what you are seeing listed as audio outputs in the sound settings window?

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Re: No sound on TV with hdmi

November 23, 2018, 4:15 am

≫ Next: Re: dolby atomos can not connected

≪ Previous: Re: No sound on TV with hdmi

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Re: dolby atomos can not connected

November 23, 2018, 4:25 am

≫ Next: Re: Bluetooth issues

≪ Previous: Re: No sound on TV with hdmi

Greetings!

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue connecting to the dolbyatomos.

Don't worry, I'm here to help! To better assist you -

1) Are you getting any error message?
2) Were there any hardware or software changes made?

While you respond to that, let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, typefind and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer.

Also, try updating the computer -

Step 3 Run Windows Updates troubleshooter -

Click on this link to run the troubleshooter.

Step 4 Windows Updates -

1) In the search box type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.

Step 5 HP Support Assistant Updates -

1) In the search box type, and open HP Support Assistant.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.

If the issue still persists, try enabling exclusive mode options -

1) Right-click on the Sound icon in the Notification area and open Playback devices.
2) Right-click on your default Playback device and open Properties.
3) Firstly, select the ”Spatial sound” tab and make sure Dolby Atmos for headphones is enabled.
4) Now, select the ”Advanced” tab.
5) Under the ”Exclusive mode” enable both ”Allow applications to take exclusive control of this device” and ”Give exclusive application priority” by checking their respective boxes.
6) Confirm changes and check whether Spatial sound features are available now/ working.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".

Have a great day!

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Re: Bluetooth issues

November 23, 2018, 4:30 am

≫ Next: Re: No sound on TV with hdmi

≪ Previous: Re: dolby atomos can not connected

Greetings!

Don't worry, I'm here to help! To better assist you - What's the exact model name of the computer? Click on this link for instructions to find the product details.

While you respond to that, please refer to this document for steps to connect a Bluetooth device.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".

Have a great day!

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Re: No sound on TV with hdmi

November 23, 2018, 5:05 am

≫ Next: Re: Laptop webcam is not working.

≪ Previous: Re: Bluetooth issues

The Realtek high definition audio is more likely to be for the notebook speakers.

Try the other one.

I can't read languages with Cyrillic characters from images. A translation would be helpful.

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Re: Laptop webcam is not working.

November 23, 2018, 7:43 am

≫ Next: Re: Static from right Speaker

≪ Previous: Re: No sound on TV with hdmi

Hi there, thanks for reaching out. I understand, there's an issue with the webcam on your computer. Have you tried the troubleshooting steps posted above?

Let me know.

Have a great day!

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Re: Static from right Speaker

November 23, 2018, 8:18 am

≫ Next: Re: Audio Craking sound

≪ Previous: Re: Laptop webcam is not working.

Hello, Hi am having the same issue.

Mine a brand new "HP Envy X360 15-CN0003CA 2-in-1 Laptop, i7-8550U" from Costco

It is running running Windows 10 - version 1809

I have upgraded to most current version for all drivers using Hp Support Assistant.

The crackling sound is present on both speakers, more on my left speaker. It is also present when using headphones.

The sound goes away when I mute the sound.

The quality of the sound is a crackling or grinding sound.

The sound is best heard when the speaker sound is set to 1, but not turned off, and any audio is played

The sound is present when playing any audio from any source. (it happen when audio is played using gaming apps, any audio from any web browser (firefox, chrome, edge, IE), any music player (window media player).

The audio issue does not happen every time. Some times it happen for a bit and goes away. Upon restarting the computer it comes back.

Things that I tried that did not work ( I initially thought that the issue was related to the issue caused me to loose the initial 3 second of the audio that I played. It was supposedly due to a power setting that caused a delay. But these issues were not related.) (https://h30434.www3.hp.com/t5/Notebook-Audio/System-Sound-Delay/m-p/6508198#M91186)

This issue seem to have been been going on for about 4 years now. (https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Static-Crackling-from-both-speakers-and-headphones/td-p/5207132).

There are way too many audio problem with this laptop that I have to fix myself for this price.

Hp either tell me how to fix this problem in a few days, or I will be returing this $1,500 laptop.

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