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All Notebook Audio posts

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    0 0

    I had the same issue with my laptop. Here is how I fixed it. Hp seems to not have its act together when it comes to audio

     

     It was supposedly due to a power setting that caused a delay. (https://h30434.www3.hp.com/t5/Notebook-Audio/System-Sound-Delay/m-p/6508198#M91186)

     

    New temporary solution that works with Realtek drivers.

     

    You have to go into change the registry, to fix this. Go to start type "run" . In run diaglog box enter "regedit".

     

    Find HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e96c-e325-11ce-bfc1-08002be10318}\xxxx\PowerSettings

    where 'xxxx' is one of keys which contains

    DriverDesc value 'Realtek High Definition Audio'.

    Note: There may be multiple ones containing PowerSettings,

    for example 'Nvidia High Definition Audio'.

    You'll find there three binary values and set them:

    • ConservationIdleTime = ff ff ff ff;
    • IdlePowerState = 00 00 00 00;
    • PerformanceIdleTime = ff ff ff ff.

    Default values are all 00 00 00 00 which disables power settings,

    but driver somehow overrides it with 0a 00 00 00

    which is 10 seconds (0x0a = 10) and is by default in driver.

     

    Problem shouldn't occur again after restart (or I haven't noticed).

    This is not solution to problem,

    it only prevents audio hardware going idle,

    but I don't see any impact on energy consumption.


    0 0

    I didn't try the solution since I wasn't sure what to uninstall but my laptop stopped making the noise itself anyways.


    0 0

    It will come back. I have the same problem with my laptop. I made several changes to try and fix it. I thought It was fixed. A few days later that sound came back.

     

    Other laptops are also have the same issue. Other people are describing the sound as a crackling or static sound. I have already tried updating the drivers. I doubt that this would fix the issue anyways.

     

    The sound is best heard when the speaker sound is set to 1, but not turned off, and any audio is played.

    The audio issue does not happen every time. Some times it happen for a bit and goes away. Upon restarting the computer it comes back.


    0 0

    Yeah what you described is exactly how it was for me, but it has been almost 2 weeks now without any issue. I'll get it checked in-store if it happens again and post any solution on this feed.


    0 0

     

    Thanks for the reply.

    I appreciate your time and effort.

     

    You can use this link to download the latest driver:- Click here

     

    Let me know if that helps.

     If this helps, please mark the public post as an accepted solution so that it benefits several others.

    Cheers.


    0 0
  • 11/23/18--13:57: Audio Craking sound
  • Hello,

    I am have the same issue on my brand new HP Envy X360 15-CN0003CA.

     

    Please fix this hp


    0 0

    The button was working correctly when i installed the windows at first but after 1 week it stop to light but the button is working 


    0 0

     Hello,

     

    Today I bought a Pavillion 15-cs.  This is the second time I'm trying out this model as I have already have the same problem once with another one.

    The pc's bulit-in speakers work just fine. The problem occurs when I connect external speakers. Usually when I'm playing a soundfile such as mp3 or wav, or playing a video on youtube, the file starts playing but I always lose 2-4 seconds in the beginning.

     

    I've contacted HP support several times on this issue and the looked through the computer but according to them everything was up to date and fine. I also went back with the pc to the store where I bought it but they couldn't find anything either.

     

    My guess is that there is something wrong with the software by I just can't seem to find what. Does anybody here know how to help me solve this?

     

    Regards

    Kalle


    0 0

     

    ,

     

    Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

     

    As I understand there's a system sound delay,

    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

    Have you updated the audio driver?

    (Click here to find and install, if you have done it yet)

    Have you tried to update the Bios on your PC?

    Does it happen while playing from headphones?

     

    While you respond to that, I recommend the below steps:

     

    In the meantime, let's try these steps here: 

     

    Let's start off by uninstalling and reinstalling the audio drivers:

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Now restart the computer, update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

    Please ensure that the charger is plugged into the laptop until the BIOS is updated successfully.

     

    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.

     

    Windows Update is a utility that keeps your PC safe and your hardware drivers freshly updated.

    1. Type “Windows Update” in your search box and click on “Check for updates”

    2. In the Update & Security settings page, click “Check for updates”

    If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

     

    Refer this article to know how to restore drivers using HP recovery manager.

     

    If the issue still persists try running a system diagnostics test as well as a test on the audio on your PC and check if the hardware components on your PC are functioning correctly.

     

    Refer this article to know more information about running system diagnostics on your PC.

     

    The best way to do that is using the HP Guided Troubleshooter: 

    Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

     

    Let me know how that pans out

    I hope you have a good day ahead,

    And Feel free to ask any other queries as  well,

    Considering, this forum has some of the best people in the world available and ready to help.

    {If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.


    0 0

     I tried everything except system restore because Windows will update it again and the same thing will happen. Has anyone with a Truevision webcam ever had the problem solved?


    0 0

    the led started working again on the latest BIOS update 

     


    0 0

    Hp makes really messed up with audio on there laptop. SupposedlyI it has to do with some power saving feature about audio causing it to be on idle or something.

     

    This is the solution it, and it works for me. You however need to do this through registry editor.

     

    https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-is-not-played-several-second-after-resuming-video/m-p/6909146#M97938


    0 0

    Hi Sandy,

     

    Thank you for the link, and that is where I download latest BIOS.  However, the most annoying thing is I have been keeping updating the same version of BIOS again and again to solve right speaker malfunction problem.  There are many people facing same issue but not solved at all.  I am not an expert about computers but I believe HP needs to figure out conflict between BIOS and windows 10. 

     

     


    0 0


    Device: Mine a brand new "HP Envy X360 15-CN0003CA 2-in-1 Laptop, i7-8550U" from Costco
    It is running running Windows 10 - version 1809

     

    The crackling sound is present on both speakers, more on my left speaker. It is also present when using headphones.
    The sound goes away when I mute the sound.
    The quality of the sound is a crackling or grinding sound.
    The sound is best heard when the speaker sound is set to 1, but not turned off, and any audio is played
    The sound is present when playing any audio from any source.  (it happen when audio is played using gaming apps, any audio from any web browser (firefox, chrome, edge, IE), any music player (window media player).

    The audio issue does not happen every time. Some times it happen for a bit and goes away. Upon restarting the computer it comes back.

    Things that I tried that did not work.

    • Upgraded to most current version for all drivers using Hp Support Assistant - No effect
    • Tried installing older versions of the drivers - No effect
    • Tried changing all the setting of Bang & Olufsen Audo Control app when older drivers were installed (this app goes away when new drives are installed) - No effect


    This issue seem to have been been going on for about 4 years now. (https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Static-Crackling-from-both-speakers-and-headphones/td-p/5207132).

    There are way too many audio problem with this laptop that I have to fix myself for this price.

    Hp either tell me how to fix this problem in a few days, or I will be returing this $1,500 laptop.


    0 0
  • 11/23/18--14:19: Re: Audio Craking sound
  •  
    Thank you for posting on HP Forums,

    Echo_Lake is at your service.

    I understand you are in need of support,

    And to help you out, I'm sending out a Private message to assist you with the next course of action.

    Please check your Private message icon on the upper right corner of your HP Forums profile

    Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage


    0 0

    Solved. Thank you very much!


    0 0

    It worked. Thank you very much!


    0 0


    Device: Mine a brand new "HP Envy X360 15-CN0003CA 2-in-1 Laptop, i7-8550U" from Costco
    It is running running Windows 10 - version 1809

     

    The crackling sound is present on both speakers, more on my left speaker. It is also present when using headphones.
    The sound goes away when I mute the sound.
    The quality of the sound is a crackling or grinding sound.
    The sound is best heard when the speaker sound is set to 1, but not turned off, and any audio is played
    The sound is present when playing any audio from any source.  (it happen when audio is played using gaming apps, any audio from any web browser (firefox, chrome, edge, IE), any music player (window media player).

    When headphones are plugged in, and a video is played the first 3 second of the audio are not played  (due to another issue that hp messed up) however for the first 3 seconds crackling sound comes out of the Bang & Olfsen speakers on the laptop.


    The audio issue does not happen every time. Some times it happen for a bit and goes away. Upon restarting the computer it comes back.

    Things that I tried that did not work.

    • Upgraded to most current version for all drivers using Hp Support Assistant - No effect
    • Tried installing older versions of the drivers - No effect
    • Tried changing all the setting of Bang & Olufsen Audo Control app when older drivers were installed (this app goes away when new drives are installed) - No effect
    • Tried changing all the setting of the HP audio control app (which is installed with the new drivers) - No effect
    • Tried changing the different setting on the "HP command center" Thermal profile for Hp cool sense, Heavy usage, and cool running - No effect
    • Tried changing the "Turn on fast startup (recommended)" in Power Options\System Settings - No effect
    • I have also tried different combinations of the above - NO effect


    This issue seem to have been been going on for about 4 years now. (https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Static-Crackling-from-both-speakers-and-headphones/td-p/5207132). Other computer such as the X360 Spectre are supposedly also having this problem too.

    There are way too many audio problem with this laptop that I have to fix myself for this price.

    Hp either tell me how to fix this problem in a few days, or I will be returing this $1,500 laptop.


    0 0

     

    Thanks for the writing back to us.

     

    I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

    I hope this helps resolve this issue completely.

     

    Cheers.


    0 0

    Thanks for your help. The sound is already at the highest quality (24bit, 48,000 Hz as opposed to 16 bit). I tried the drivers at the link, but they weren't compatible with my product. When I look up drivers on HP's website using HP Detect My Device, it only lists one driver option which I already have installed (see first post for driver number). The sound continues to be flat and tinny. Any other options I can try? Thanks. 


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