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All Notebook Audio posts

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    Hi:

     

    What is the full model number or product number of your notebook?

     

    Also, what operating system do you need the Intel HD audio driver for?

     

    The product number can be found on the same label as the serial number.

     

    Please do not post the serial number.


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    HP Stream 11-r015wm Laptop, 1.6GHz Celeron, 2GB, 32GB SSD, Win 10 Home, 

     

    The problem i'm having is that when i connect my laptop via hdmi to my tv i dont hear sound from my tv. I can only see the picture on my tv and the laptop makes the sound. 

     

    I just assumed i needed to install the driver because of your last response to the other user. Can you please help


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    Hey paul,

     

    Great news i got it to work. I did a hard reset now everything is fine. 

     

    Thanks for your prompt response..


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    You're very welcome.

     

    Glad you got the HDMI audio to work again.


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    Welcome to HP Forums,

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

    I see that you're experiencing Audio quality issue.  Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • When was the last time it worked fine?
    • What is the operating system?
    • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...)

    While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

     

    Set default device:

    If you're connecting to an audio device using USB or HDMI, you might need to set that device as the default.

    • Select the Start  button, type Sound in the search box, and then select Sound from the list of results. On the Playback tab, select a device, then Set Default.

    Turn off Audio Enhancements:

    • Follow these steps:
    • Select the Start  button, type Sound in the search box, and then select Sound Control Panel from the list of results.
    • On the Playback tab, right-click (or press and hold) the Default Device, and then select Properties.
    • On the Enhancements tab, select the Disable all enhancements check box and try to play your audio device.
    • If that doesn't work, select Cancel and, on the Playback tab, select another default device (if you have one), select the Disable all enhancements check box, and try to play audio again. Do this for each default device.

    Keep me posted,

     

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up'icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!

     


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    ,

     

    Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the mute button not working on your HP notebook. Don't worry we're here to help you.

     

    To provide you with an accurate solution, I'll need a few more details:

    What is the product number of your notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

    Have you tried to update the drivers either using Windows update or using HP Support Assistant?

    Did you try to update the Bios? Most of the times updating the Bios has helped in resolving these issues.

    Have you tried to follow the steps suggested from the previous post? If you haven't tried it yet, Please try, Here's the link.

     

    Could you please respond to this post with the details as this will help me in further assisting you.

     

    Eagerly waiting for your response!

    Regards,

     


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    Hello, Thanks for your response. I tried all that you recommended I do with no luck. However, I did receive this when I did "step 1" I did receive this.

    aosfjijwefi.PNG


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    AM having the same problem. I followed your link and downloaded the program. BUT when i clicked and use the administrative command it took me to choose an app. Then i tried to install winzip and used it to unzip the file. Then it was ok to use the install as admin and now it asked me to restart the Laptop. Hope it will bring back the sound cause this laptop is so cool and easy to use. But if this dont work it will be a little minus, hope not so :-)


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    This is the dream expectations of HELP you are genius. Yours worked . I got all sound, Thanks very very much :-) :-)


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    According to the instructions for a hard reset, I should hold the start button down for 5 seconds.  Then plug the power cord in and restart the computer.  When I hold the power buttong down for 5 seconds, the computer turns on, so I cannot perform the hard reset.


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    Sound does not play from device speakers after I turned it on yesterday. sound plays through an aux cord or Bluetooth but not on my notebook. I have been trying different settings and the system says the best driver is installed. Please help, the notebooks only a few months old.


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    Tried uploading new blue tooth driver but that did not help. 


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    Thanks for your help and suggestion. I have already tried. After 4 days of issues, I decide to reinstall with the mvp (Minimum Vital Programs) waiting reaction of HP support about the status of my HD. (ticket created one week before, but no reaction. I will phone tomorrow, 5 open days without reaction, it is not normal, nor acceptable (I work partially for an help desk, so I know what I say).


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  • 11/25/18--12:32: Led mute button not working
  • According to the instructions for a hard reset, I should hold the start button down for 5 seconds.  Then plug the power cord in and restart the computer.  When I hold the power buttong down for 5 seconds, the computer turns on, so I cannot perform the hard reset.


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    My Laptops Mute button notification light has stopped working all of a sudden but the mute button still works


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    I have the exact same issue. I was wondering whether this is a defect or just a design flaw. 


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    I am also have the same issue. However I have a new HP x360 Envy. This has been driving me nut trying to figure it out.

     

    Sometimes I think it is a hardware issue and the speakers are defective, but sometimes the speakers work perfectly. Which should not happen if the speakers were defective.

     

    The fact that crackliing noise is so inconsistent makes it hard to pin point the issue. Other times I thinks I figure out the issue and then it reappears, the next day.

     

    What makes it worst is that, there are so many other audio issues plaguing Hp laptops makes it harder.

    Issues that I am having with Hp laptop:

    • Intermittent Crackling noise
    • 3 second audio muted at beginning of videos, and when scrolling to different points of the video
    • 3 second crackling noise on speaker when headphones are  plugged in video is started
    • Occasionally sound playinig on speakers even though speakers are muted

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    These are the audio issues plaguing Hp x360 envy, and spectre laptops:

    1. Intermittent Crackling / static/ grinding/ flapping noise
    2. Three second audio muted at beginning of videos, and when scrolling to different points of the video
    3. Three second crackling noise on speaker when headphones are  plugged in video is started
    4. Occasionally sound playinig on speakers even though speakers are muted

    I thought I had the fix for number 2, but after installing and reinstalling drivers several times, to fix other issues. The registry fix no longer works.

     

    Shame on you Hp for such a lousy job.


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    Thanks for replying. 

     

    Please try turning off the sound effects and enhancements. 

     

    Let me know how that goes. 


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    I gave equal problem. Someone help us?


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