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    1. Thanks for this post Jeet. I have the same issue in my hp ENVY 15-w104ne. There's Realtek drivers installed here. So I'll follow your instructions for these drivers. Will post again after I do it!


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    Greetings!

     
    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an audio issue.

     

    Don't worry, I'm here to help! To better assist you -

     

    1) Are you getting any error message? 


    2) Were there any hardware or software changes made?

     

    While you respond to that, let's try these steps -

     

    Solution# 1 Run Audio troubleshooter -


    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Solution# 2 Re-install the Audio drivers -


    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 

    If the issue still persists, try updating the computer -

     

    Solution# 3 Windows Updates troubleshooter - 


    Run Windows Updates troubleshooter from this link.

     

    Solution# 4 Windows Updates - 


    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Solution# 5 HP Support Assistant Updates - 


    1) In the search box, type and open HP Support Assistant. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 


    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

     

    Have a great day!


    0 0

     
    Greetings!

     
    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio and the touchscreen.

     

    Don't worry, I'm here to help! To better assist you - Were there any hardware or software changes made?

     

    While you respond to that, let's try these steps -

     

    Solution# 1 Re-install the Touchscreen drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Expand the Human Interface Devices heading.
    3) The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.
    4) Confirm the uninstallation.
    5) Restart the computer to reinstall the touchscreen driver.

     

    Solution# 2 Re-install the Audio drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 

     

    If the issue still persists, try updating the computer -

     

    Solution# 3 Windows Updates troubleshooter -

     
    Run Windows Updates troubleshooter from this link.

     

    Solution# 4 Windows Updates - 


    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Solution# 5 HP Support Assistant Updates - 


    1) In the search box, type and open HP Support Assistant. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    If the issue still persists, download and install the BIOS update from this link.


    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

     

    Have a great day!


    0 0

    Model: 15-ac163ne 

    Product: T1G19EA#ABV

     


    0 0

     
    Greetings!

     
    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio.

     

    Don't worry, I'm here to help! To better assist you - Have you tried any troubleshooting steps on your own before posting here? 

     

    While you respond to that, let's try these steps -

     

    Solution# 1 Run Audio troubleshooter -

     

    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Solution# 2 Re-install the Audio drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 

     

    If the issue still persists, try updating the computer -

     

    Solution# 3 Windows Updates troubleshooter -

     

    Click on this link to run Windows Updates troubleshooter.

     

    Solution# 4 Windows Updates - 

     

    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Solution# 5 HP Support Assistant Updates - 

     

    1) In the search box, type and open HP Support Assistant. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

     

    Have a great day!


    0 0

    Do you have the latest version of the BIOS installed?

     

    This is the most recent BIOS version that applies to your notebook's hardware.

     

    Type:

    BIOS

    Version:

    F.27 Rev.A

    Operating systems:

    Windows 10 (64-bit)

    Release date:

    Jul 18, 2018

    File name:

    sp88923.exe

    (21.9 MB)

    Description:

    This package provides an update to the System BIOS. The update installs on supported notebook models using a supported Microsoft Windows Operating System. Restart the system to complete the installation.

    Fix and enhancements:

    - Provides improved security

     

    When you press the mute key during playback of a video or music, does the sound stop playing?


    0 0

    Hello Asmita,

     

    I teird all except no #3 before posting here and unfortunately none of them worked for me. I am still facing problem of no sound from internal speaker or audio jack (USB headset, bluetooth and HDMI audio is perfect).

     

    I will try for #3 and let you know the outcome. In the mean time if you can provide other solutions as well.

     

    Thanks.


    0 0

     
    Greetings!

     
    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the speaker and headphones are playing at the same time.

     

    Don't worry, I'm here to help! To better assist you - 

     

    1) Have you tried any troubleshooting steps on your own before posting here? 

     

    2) Were there any hardware or software changes made?

     

    While you respond to that, let's try these steps -

     

    Solution# 1 Run Audio troubleshooter -

     

    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Solution# 2 Re-install the Audio drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 

     

    If the issue still persists, try updating the computer -

     

    Solution# 3 Windows Updates troubleshooter - 

     

    Click on this link to run the Windows Updates troubleshooter.

     

    Solution# 4 Windows Updates - 


    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Solution# 5 HP Support Assistant Updates - 


    1) In the search box, type and open HP Support Assistant. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 


    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

     

    Have a great day!


    0 0

    Yes it stops and i will try to update the BIOS thank you


    0 0

     

    Happy to hear back from you. May I have the product number of the computer? Refer to this link for steps to find the product details. Ensure not to share the serial number, email, phone number, etc.)

     

    Also, try creating a new user account and check -

     

    1) Tap the Windows icon.

    2) Select Settings.

    3) Tap Accounts.

    4) Select Family & other users.

    5) Tap "Add someone else to this PC."

    6) Select "I don't have this person's sign-in information."

    7) Select "Add a user without a Microsoft account."

    8) Enter a username, type the account's password twice, enter a clue and select Next.

    9) Tap the Windows icon.

    10) Select the User icon at the upper left corner of the Start menu.

    11) Select the new user. You'll then sign into your account with your password from step 8.

     

    Keep me posted. 


    0 0

     
    Greetings!

     
    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the sound is playing from both the speaker as well as from the headphones.

     

    Don't worry, I'm here to help! To better assist you - 

     

    1) Have you tried any troubleshooting steps on your own before posting here? 

     

    2) Were there any hardware or software changes made?

     

    While you respond to that, let's try these steps -

     

    Solution# 1 Run Audio troubleshooter -

     

    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Solution# 2 Re-install the Audio drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 

     

    Also, try updating the computer -

     

    Solution# 3 Windows Updates troubleshooter -

     

    Click on this link to run the Windows Updates troubleshooter.

     

    Solution# 4 Windows Updates - 

     

    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Solution# 5 HP Support Assistant Updates - 

     

    1) In the search box, type and open HP Support Assistant. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".

     

    Have a great day!


    0 0

    OK.

    That means that the key works.

     

    If after the new BIOS installed there is no change in the LED on/off status, the issue is likely to be a LED component failure.


    0 0

    Good Morning HP Community Help Desk;

     

    When I connect the input jack of my external speakers into my laptop, there is no sound.  When I disconnect the jack from my laptop, I get sound.  I bought another speaker system & it worked for a few days but now I'm back to square one, No Sound.

    Is it the input jack on my laptop & is there a known fix????

     

    Waiting to hear from u;

    Putney

     


    0 0

    Hi Asmita,

     

    Thanks for your reply.

     

    I tried sol #3 and it didn't work. I created a new user and test again with the new user but still the problem persist. 

     

    Below are the required details:

    HP Pavilion x360 Convertible
    Model: 14-cd0003ne
    Product: 4MK04EA#ABV

     

    Regards,

    Pragya

     


    0 0

     

    Thanks for replying. Please download and install the Audio and the BIOS drivers.

     

    Let me know.


    0 0

    Hi Asmita,

     

    I have updated both BIOS and Audio driver but no luck. Internal speaker and audio jack is still not working.

     

    Kindly suggest.

     

    Regards,


    0 0

     

    Thanks for replying. I'd suggest you try re-installing the operating system. Please back-up the data and try these steps -

     

    1) Shutdown the computer.

    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

    3) Press F11 once for System Recovery.

    4) Choose the Keyboard Layout.

    5) Click on Troubleshoot.

    6) Go to Recovery Manager and click on System Recovery.

    Note: Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.

     

    Let me know.


    0 0

    i already saw someone's post bout the same issue like this, i also just bought this laptop one weeks ago, but the solutions didn't work for me. i've tried to "troubleshoot sound problems" but didn't get any messages to update the driver. thought my headphone was broken, so i tried my headphone into my friend's laptop but it worked properly. Please help me to fix this


    0 0

    Hi!

     

    I recently bought a new laptop, and I seem to have an issue with audio. 

     

    It sounds very tinny until I open HP Audio Switches'  "Audio Control Settings", when I do, it just pops back to how it should be, almost instantly. 

     

    I have to do this every time on start up :/

     

    I've not tried anything to fix it yet, since I don't know what to do, LOL

     

     

    thanks in advance :)


    0 0

    Your solution worked great ... Very idiot proof (me) instructions .... THANKS!


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