Are you the publisher? Claim or contact us about this channel

Embed this content in your HTML


Report adult content:

click to rate:

Account: (login)

More Channels


Channel Catalog

Channel Description:

All Notebook Audio posts

older | 1 | .... | 1743 | 1744 | (Page 1745) | 1746 | 1747 | .... | 1785 | newer

    0 0

    Thanks in advance for your help.


    Background: My headset has been working fine with this computer in the past. At some point in the past few months the microphone stopped working and people started complaining that they couldn't hear me well - it was at this point I realized that windows was defaulting to my webcam internal mic instead of using my headset mic which led me to investigate what happened/broke.


    Problem: My headset's microphone is not "seen" by my laptop. It's not an available microphone in the system recording options, only the internal mic (part of the webcam) and system stereo sound are available as recording devices.


    Things I've ruled out:

    1) I've got a headset that I use regularly with my smartphone - both speakers and microphone work great, so we can rule out hardware issues related to my headset.

    2) Driver issues - I've installed each separate type of drivers found on the HP website, finally starting and then settling back on the lastest version. None of the driver versions solved this issue. Drivers I tried: Rev.B, Rev.B, Rev.C.


    I'm at a loss. I just head to be able to use my headset for video calls, but of course if windows can't even see the recording device then no other software (Google Hangouts, Skype, etc.) is going to see this mic. I'm basically forced to use the internal mic on the laptop lid that's part of the webcam and it's... terrible compared to my headset mic.


    Any ideas?


    0 0

    I should add, I spent about 45mins with HP support and they couldn't figure it out and told me to do a system recovery (insane).

    0 0



    Welcome to HP Forums!

    It’ll be an honor to guide you through the steps needed to identify and address your query.


    I understand you have some issue with your notebook and there is no audio output from the speakers.


    Step1: Run Windows Audio Troubleshooter.


    • To run the troubleshooter, select the Start button, type audio troubleshooter in the search box, select Find and fix audio playback problems from the list of results, and then select Next.


    If this does not work, it could be an issue with the speaker.


    For the next course of action, I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

    Please check your Private message icon on the upper right corner of your HP Forums profile,

    Next, to your profile Name, you should see a little blue envelope, please click on it.



    0 0



    Thanks for reaching out. I would love to help!

    I would like to take a moment and thank you for using this forum, it is a great place to find answers.


    I need some information to assist you better

    1: Product number of your computer (Please do not share the serial number on a public forum)

    2: Did you check these headphones with any other devices and is it working?


    Let us know.


    0 0



    Welcome to the HP Forums!


    Thank you for posting your query on this forum, it's a great place to find answers.


    Don’t worry, I assure you I will try my best to get this sorted.


    I recommend you uninstall the audio driver from device manager and then download and install it from the below link.



    Here is how it is done.

    1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
    2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
    3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
    4. When the uninstall process is complete, remove the device.

    NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.


    Let me know how it goes and you have a great day!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!



    0 0


    Welcome to our humble abode, the family and tech-friendly house of HP Forums!

    I'll be your host for the day, they call me the Riddle_Decipher.


    Let me get this straight, you have connected more than one external speaker to the device and they both aren't producing any sound anymore, however, once disconnected the internal speakers of the laptop work absolutely fine, if this is what you mean, then you are right, this is indeed looking like an issue with the audio jack,


    To confirm the same, I recommend you run a hardware test on the audio jack using the hardware diagnostics tool > component tests > Click here for steps.


    Let me know how that pans out,

    If you feel I was helpful, simply click on Accept as Solution to help the community grow,

    That said, I will have someone follow-up on this to ensure you've been helped,

    Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

    0 0

    Please install Latancymon, and have it run in the background for 10 minutes while you use the computer to play audio, and watch videos to check for Latancy issues (


    This is most likely has to do with DPC Latancy issues.

    0 0

    Can you  install Latancymon? and have it run in the background while you use your computer for 10 minutes to check for latancy issues. (


    This is most likely has to do with DPC Latancy issues.

    0 0
  • 11/27/18--13:30: Re: Audio Craking sound
  • Please install Latancymon, and have it run in the background for 10 minutes while you use the computer to check for Latancy issues (


    This is most likely has to do with DPC Latancy issues.

    0 0
  • 11/27/18--14:29: what is the HPAudioSwitch
  • I don't kno what function it does

    0 0

    It does say that there's an issue when I run latencymon. Any idea how to fix this? my BIOS is already updated

    0 0

    It didn't install, said there was no matching hardware.

    0 0

    I have not found a solution yet. I have tried almost everything. I am updating all different things that I have tried on my post. ( You can subscribe to the post by clicking "I have the same question"


    I have confirmed that the problem is not with BIOS since the EUFI system diagnostics were normal, and ubuntu does not seem  to have any problem either.


    Next I will try installing try using ubuntu os for a bit longer since the issue was intermittent, and if there are no issues in ubuntu, I will do a clean windows 10 intallation.


    If that does not work I will just return this laptop since it  is still within the return period.

    I do not work for Hp. This really should be Hp to figure out what is happening. This issue has been going on for quiet a bit, and there are way too many things that could be happening to cause this issue.

    0 0

    HP audio is very disfunctional right now. Good news is that this issue can be fixed.

    0 0

    The error is actually with DPC latancy and faulty drivers apparantly. You can check yours by running latancynmon and have it run in the background for 10 minutes while you use the computer to play audio, and watch videos to check for Latancy issues (


    This issue does not appear when ubuntu os is runninng on the computer instead of windows.

    The same issue is also affecting Dell XPS laptops as well. It has been going on for several months now.

    Will have to wait and see it new drivers are able to solve the issue when they come out.

    0 0

    Thanks Asmita,


    This time I have reinstall the OS and it solved the problem. As I mentioned in my previous post, if I get the same issue again after windows upgrade than will try the audio test from BIOS and update here.


    Many thanks for your support.

    0 0


    Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the mute button is not working.


    Don't worry, I'm here to help! To better assist you -


    1) Were there any hardware or software changes made? 

    2) Have you tried any troubleshooting steps on your own before posting here?


    While you respond to that, let's try these steps -


    Step 1 Run Audio troubleshooter -

    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.


    Step 2 Re-install the Audio drivers -

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 


    If the issue still persists, download and install the drivers from the link below -


    Audio Drivers




    Hope this help! 


    Let me know how that goes.


    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 


    Have a great day!

    0 0


    You are welcome :)


     I truly appreciate your time and patience in getting this resolved.


    If you need further assistance feel free to reach out to us.


    Have a wonderful day ahead :)

    0 0

    If a solution has been found, please post the details here or contact me. My HP Spectre x360 is affected by similar issues regarding the audio. I posted the issue a while ago here

    0 0

    hp pavilion v6 control beats audio reset


    I used the reset on the hp control beats audio 

    1 //click on show hidden icons

    2 //click on control beats audio go to advanced and reset

    and all work OK 


older | 1 | .... | 1743 | 1744 | (Page 1745) | 1746 | 1747 | .... | 1785 | newer