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    We have exactly the same problem with a “HP Pavilion x360 Convertible“ (14-ba105no).

    The internal mic shows up in System Control and when tapping with the fingers on the laptop there seems to be some (weak) sound input. But when listening to the recorded sound it is only some distorted noise. Everything works fine with an external microphone.

    This has been like this since we bought the laptop. Please give us advice how to get a working internal microphone array!




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    Thanks!  But I'm afraid a different plug point nor a different HP charger helped.

    Will try the other suggestion to uninstall the driver tomorrow and report back if that worked.

    Thanks again!

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    If you get this problem while not plugged into the ac adapter, or plugged into a properly grounded adapter then it is a DPC latancy issue.

    This issue is intermittent which makes it harder to pin point what causes the issue. I would recommend charging the laptop while it is off and using the laptop for extended periods while unplugged. When the sound is occurring mute the speakers and see if it still stops.

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    We have exactly the same problem with a “HP Pavilion x360 Convertible“ (14-ba105no).

    The internal mic shows up in System Control and when tapping with the fingers on the laptop there seems to be some (weak) sound input. But when listening to the recorded sound it is only some distorted noise. Everything works fine with an external microphone.

    This has been like this since we bought the laptop. Please give us advice how to get a working internal microphone array!




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    Welcome to the HP Forums!


    Thank you for posting your query on this forum, it's a great place to find answers.


    Don’t worry, I assure you I will try my best to get this sorted.


    In order that I may provide you with an accurate solution, I will need a few more details.

    • When was the last time the microphone was working fine?
    • Have you tested with a headphone?
    • Have you made any software or hardware changes on the computer?
    • Have you performed any troubleshooting steps before posting?

    While you respond to that, I recommend you follow the below steps and check if it helps.

    1. Locate and right-click on the Sound icon in the taskbar (represented by a Speaker icon).
    2. Click on Recording devices
    3. Locate and right-click on your computer’s active microphone. Depending on your setup, there may be more than one microphones present in the Recording tab of the Sound window, but your computer’s active microphone will have a green check mark next to it. 
    4. Click on Properties in the resulting context menu. 
    5. Navigate to the Levels tab.
    6. First and foremost, turn the slider under the Microphone section all the way up to make sure that the microphone’s volume is set to 100, no less.
    7. If increasing the microphone’s volume to 100 isn’t enough to get the job done or if the microphone’s volume was already set to 100, you can ahead and add some Microphone Boost to the mix as well. The Microphone Boost feature can give a boost of up to 30.0 dB to the volume of your microphone – all you need to do in order to use this feature is select just how much of a boost you want your microphone’s volume to get using the slider under the Microphone Boost option. When tinkering around with the Microphone Boost feature, is it best to be in communication with another person via the same microphone you are applying the Microphone Boost to so that you can ask the other person for feedback pertaining to the mic’s volume at the same time you adjust it. 
    8. Once done, click on Apply and then on OK.
    9. Click on Apply and then on OK in the Sound window to close that as well.

    The changes you have made to your microphone’s volume will be applied and saved as soon as you click on Apply, so you can test your microphone’s volume out as soon as you are done turning it up.


    Let me know how it goes and you have a great day!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!




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    Hey! I actually fixed itself, so I'm not sure. It works fine now! Thanks for your input!

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    Perfect, I am really glad to hear that! 


    If any other questions arise, please feel free to write back to me.


    Good day! Take care :)




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    Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.


    I understand you are having an issue with crackling sound from the headphones. I would like to assist you today with resolving this issue. I appreciate the steps you have performed and have certainly done a good job.


    To provide you with an accurate solution, I'll need a few more details:


    Did this come with Windows 10 installed or did you do an upgrade to Windows 10?

    Have you done all your Windows updates?

    Does it happen even when listening from speakers?


    In the meantime, let's try these steps here: 


    I  would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

    • Hold the power button for at least five seconds to turn off the computer.

    • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

    • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

    HP PC Hardware Diagnostic UEFI screen

    • Select Component tests.

    List of the Component tests

    • Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

    If the audio test passes then the evidence indicates towards a software issue.


    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.


    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.

    Once done, restart the computer.


    Hope this helps, for any further queries reply to the post and feel free to join us again

    Feel free to post your query for any other assistance as well,

    It's been a pleasure interacting with you and I hope you have a good day ahead.


    If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

    And click on the Purple Thumbs up icon at the bottom of my comment.



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    The mute button in stuck in the off position.  The volume control pop up is stuck on the screen and the key remains lit. 

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    Welcome to HP Forums,

    This is a great place to get support, find answers and tips,

    Thank you for posting your query, I'll be more than glad to help you out :)


    As I understand, you're in need of support, 

    I appreciate your efforts in trying possible troubleshooting steps, 

    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • What is the product number of your device? Use this link to find it: 
    • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
    • Could you please share the screenshot of the application?
    • Are you referring to the notification sound on your notebook? 
    • Did you update to the latest audio driver from HP Website?
    • Is it the first time that you're experiencing this sound? 
    • Did you get an error code while performing driver Rollback?

    Keep me posted for further assistance.


    1.  Product Number:  2YY28AV

    2.  OK, won't share personal info.

    3.  N/A

    4.  Window's System sounds made due to Program events, such as Calendar Reminder, Notification, New Mail Notification, etc. 

    5.  Yes... Sound may be a little better versus older drivers, but still lack fullness, depth, sound tinny compared to my old HP Laptop.

    6.  Received laptop new with this condition.

    7.  No error codes.

    For what it is worth, my old laptop used IDT driver for sounds (dated 08/16/2013, version 6.10.641.0).  I would hope that this is some sort of bug, not that Realtek just puts out lousy sound drivers!

    Thanks for your help.


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    All these things I also tried before. Nothing.

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    I bought a lot of HP Elitebook 840 G5 notebooks and all have the same problem. The problem is not firefox related because we don't use firefox in our company. The only thing that works is to disable the 2 services with autoruns from or do it manually in services.msc.

    When is HP going to fix this issue ? HP is selling me a laptop with crappy drivers on it and they are responsible for this problem, not Conexant.



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    Thanks for replying. 


    Please try creating a new user account - 


    1) Tap the Windows icon.

    2) Select Settings.

    3) Tap Accounts.

    4) Select Family & other users.

    5) Tap "Add someone else to this PC."

    6) Select "I don't have this person's sign-in information."

    7) Select "Add a user without a Microsoft account."

    8) Enter a username, type the account's password twice, enter a clue and select Next.

    9) Tap the Windows icon.

    10) Select the User icon at the upper left corner of the Start menu.

    11) Select the new user. You'll then sign into your account with your password from step 8.


    If the issue still persists, test the hardware - 


    1) Shutdown the computer.

    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

    3) Press F2 once.

    4) Go to Component test.

    5) From the list, run the Audio test.


    Keep me posted. 

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    Dear sir,

    Thank you for your concen.

    The link you sent is an audio driver, working fine. But not the B&O play audio driver.

    All I want is B&O play audio driver.



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    I am currently facing an issue where I am unable to plug in my earpiece or earphone. I am able to plug into the microphone port ( but it doesn't work since its for a earpiece). Kindly seek your assistance.


    Best Regards,


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    silly HP, I didn't have this issue with Dell or other brands but on my new HP laptop.

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    Thank you for posting back. 


    I appreciate your efforts to try and resolve the issue. 


    Let's try this setting:

    Right-click on the volume icon to bring up the following menu.


    Adjust volume for individual programs
    Click on the Open Volume Mixer link to open the Volume Mixer as follows:

    Here you can adjust the volume for individual programs.

    Hope this helps! Keep me posted for further assistance.

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    Hi, i'm currently unable to find a working IDT audio driver for my m4 after changing to Windows 10.


    I've tried to use the one listed in hp Support for my model, which the latest is only for Windows 8,

    but its not working properly. The driver unable to detect when im pluging in earphone, and the audio quality become really bad.


    Please advise, thanks!

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    The only suggestion I can offer if you have not tried this driver already, would be to see if this one works.


    Restart the PC after installing the driver...


    6.10.6492.0 Rev.A


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    The problem is not Windows Event Viewer.  It is that developers and driver creators are sending informational event in such a way that they are being logged as warning or errors.  This causes the Administrative Events to fill up with useless informational messages instead of usefull errors or warning.  You cannot just create a new view or filter to block out all of these useless messages.  The driver here is not the only event creator that does this; I have seen it on many servers in addition to workstations.  

    The Windows Event viewer has a built in view call the 'Administrative Events' which aggregates all warning and error so that users and techs can see and respons appropiately to the issues on the system they are reviewing.  There is no way to modify this view or create a new one that would filter out all the informational events being logged as errors or warnings.  It is up to the developers and driver writers to create software and drivers that log informational events correctly.

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