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All Notebook Audio posts

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     wrote:

    Hi,

     

    Some folks have had success with this W10 IDT audio driver.   Install and restart the PC.

     

    6.10.6492.0 Rev.A

     

    https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe



    Sadly, it didn't work for my HP Elitebook 8540p.  Got a msg partway through the install saying "incompatible hardware" and then rolled back.


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  • 12/07/18--02:41: Sound of a 13-af004ur
  • Good afternoon!
    Through some time after the beginning of reproduction of the video clip the sound on loudspeakers of the laptop becomes more silent, and then begins to walk from a column in a column, then again that to become more loudly and again becomes more silent and begins to walk from a column in a column.


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    hello. i have a dv6 7204 labtop.

    when i upgrade from 8.1 to win10 i lost the sound from the down speaker. does anyone find a soloution for this problem as i tried many ones.

     

    thank you all


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    Hi, I had the same problem - i sorted it (I think) by the following -

    1) I used the wushowhide application to hide the update

    2) Go into device manager, click on the System Devices subset and then right-click on the Intel Smart Sound Technology ( Intel(R) SST) Audio Controller, Click Update Driver then searching online for a new driver.  It downloaded an update and then after reboot It was no longer there for windows update :)

     


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  • 12/07/18--09:17: Beats audio driver
  • Hello,

    I have windows 10 x64 and i don't find  Beatsaudio driver for my notebook.

    Can you help me please?

    Thank you!


    0 0
  • 12/07/18--09:50: Re: Enhancements tab hidden
  • ,

     

    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and MoreAs I understand the enhancements tab is missing,

    No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

     

    To provide you with an accurate solution, I'll need a few more details:

    Do you have a RealTek HD Audio Panel? (If yes, the enhancements are located on it, check the Panel as its located in Control Panel/Hardware and Devices).

    Have you tried to update the drivers either using Windows update or using HP support Assistant?

    Did you try to update the Bios on your PC?

     

    In the meantime, let's try these steps here: 

     

    Perform a Hard reset on the PC

     

    Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

    1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

    2. With the power off, disconnect the power cord from the back of the computer.

    3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

    4. Reconnect the power cord and turn on the power.

     

    Next thing, I would suggest here is to Run Windows Updates troubleshooter -

     

    Download and install the troubleshooter from this link.

     

    Now try to perform Windows Updates - 

     

    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Next thing, I would suggest here is to uninstall the audio drivers from device manager: 

     

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

     

    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.

    Once done, restart the computer.

     

    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.


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  • 12/07/18--10:04: Re: Beats audio driver
  • Hi:

     

    Your notebook's model series is not supported by HP for W8, W8.1 or W10.

     

    The only suggestion I can offer, would be to try this W10 IDT Beats Audio driver from a newer model notebook...

     

    Restart the PC after installing the driver.

     

    6.10.6492.0 Rev.A

     

    https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

     

    Note:  Sometimes this driver sets the headphones as the default device, so if you have no sound from the speakers, go to the windows control panel>hardware and sound>sound>manage audio devices and set the PC speakers as the default audio output.


    0 0

    ,

     

    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with sound not working on your new HP notebook. Don't worry I'll be glad to help you with this.

     

    To provide you with an accurate solution, I'll need a few more details:

    What is the product number of the notebook? ? Use this link to find it:  https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

    Have you recently made any software or hardware changes on the PC before the issue started?

    Have you tried to update the drivers either using Windows update or using HP Support Assistant?

    Did you try to run a test on the Audio from F2?

     

    Perform a Hard reset on the notebook

     

    Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

    1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

    2. With the power off, disconnect the power cord from the back of the computer.

    3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

    4. Reconnect the power cord and turn on the power.

     

    Next thing, I would suggest here is to Run Windows Updates troubleshooter -

     

    Download and install the troubleshooter from this link.

     

    Now try to perform Windows Updates - 

     

    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

     

    Let's start off by uninstalling the audio drivers from device manager: 

     

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

     

    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.

    Once done, restart the computer.

     

    If the issue persists, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

    • Hold the power button for at least five seconds to turn off the computer.

    • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

    • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

    HP PC Hardware Diagnostic UEFI screen

    • Select Component tests.

    List of the Component tests

    • Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

    If the audio test passes then the evidence indicates towards a software issue. In that case, you may perform the steps as described in detail from this link: HP PCs - No Sound on HP Computer

    Hope this helps, for any further queries reply to the post and feel free to join us again

    Feel free to post your query for any other assistance as well,

    It's been a pleasure interacting with you and I hope you have a good day ahead.

     

    If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

    And click on the Purple Thumbs up icon at the bottom of my comment.

     

    Regards,


    0 0
  • 12/07/18--10:47: Re: Beats audio driver
  • I understand, thank you very much for answer.


    0 0
  • 12/07/18--10:57: Re: Beats audio driver
  • You're very welcome.


    0 0

    Hey,

     

    i was watching a video and i decided to connect my headphone to the device. as soon as i connected it, the videos stopped and tried to re-load continually but without starting. Then, as soon as i removed the headphone from the device, the video started normally. i tried with different headphones and the same probles has accured. I also did the latest update, restarted the laptop but nothing changed.. Need Help!!


    0 0

    Exactly the same here. I'm using HP Probook 450G3 with Conexant ISST sound card and as soon as I unplug my earpods (Apple wired earphones, with built-in mic) stereo mix becomes ready, while when they are plugged stereo mix appears as "not plugged in".

    I suppose this is a issue with the driver. A solution would be very useful.

     

    Regards.


    0 0

    Until recently this laptop (which I brought new 3 months ago) was working fine and I was pleased with it. Recently the headphone socket has stopped working. I have run the diognastics and sound fixes recommended by the HP agent several times and this does not resolve the problem. 

    This is very frustrating as one of the key reasons I bought the laptop for was music. 

    I have iTunes installed, when I press play with no headphones it works (mostly, sometimes it's frozen), when headphones are plugged in it freezes. Youtube videos play without sound, however I have just tried again and get the message 'Audio Renderer Error' and the video won't play.


    0 0

    Unfortunately I never found a solution better than buying a new wire for my headphones without a built-in mic. Hope you have better luck!


    0 0

    ,

     

    It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
    I'm the Jeet_Singh & I'm at your service. 

     

    I understand you're unable to connect headphones to your notebook.

     

    If this is a new notebook, you can try to push it little hard and check if that helps. 

     

    There shouldn't be anything you need to remove from the port. Some models have multiple output ports so make sure the port you're connecting to has the following label: headphones.gif

     

    If the port has that label and you're using standard headphones with a 1/8" connector (standard size for most headphones) there shouldn't be anything stopping it from going in all the way.

     

    Check the connection on the headphones and tell me if it has 2 or 3 rings on it like this:

    iphone-headphone-jack.jpg

     

    As you can see the left jack has 3 rings and the right has only 2.

     

    Lastly, try your headphones in another PC, iPod, or audio device to make sure the headphone jack is correct. If it works in everything else there is most likely something blocking the jack or you are connecting it to the wrong port.

     

    Let me know if this helps. :)


    0 0

    Hello.

    My speakers suddenly stopped working.

    No sounds are coming from headphones too. They come only from my monitor's speaker.

    I have tried to check if it's muted and reinstall drivers through device manager and computer manager-services.

    Troubleshooting says that sound is working properly. Sound mixer is showing, that it's working correctly too.

    Is this hardware issue? Thank you.


    0 0

    Hi,

    Yes, the port has that headphone label. The earpiece i'm trying has 3 rings on it and it works on my phone. it fits into the microphone port but not into the headphone port, hope that clarifies.

     

    Thank you very much.

     

     

     

    Best Regards,

    Samuel


    0 0

    Music, Game sounds, Computer sounds, anything loud enough plays through my microphone. I have been stuck on this issue for the longest time now and I have no idea how to fix it. I thought I just had the sound to high so I manually turned down the audio on my headphones (not computer) but my mic was still picking up the audio. I can't talk to any friends while listening to music nor playing games because they get annoyed. I have no idea how to fix this. I have the Omen Laptop from 2016, please help.


    0 0

    I had the same issue, laptop was completely fine then all of a sudden no sound on the right, left sided crackly as if blown speaker. I updated the bios and sound has completely resolved. It really does sound like a blown speaker but apparently it is an issue with compatibility with bios/drivers. So glad I didn't send this in. 


    0 0
  • 12/08/18--04:47: beatsaudio
  • пропали настройки эквалайзера beatsaudio после обновлений до виндовс 10 помогите восстановить

     


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