You're very welcome.
One question more...under the sound, video and game controllers device manager category, is there an IDT HD audio device, or a plain 'ol HD Audio Device along with the AMD HD auido device?
If there is, you may be able to get the audio to work by reinstalling W8 or 8.1.
If there isn't then the IDT audio device has definitely failed.
Thank you, but that did not help
SandyTech,
I also have a brand new Pavilion x360 15-cr0091ms
I started it up and Cortana wa sunable to hear me at all.
I uninstalled audio drivers and rebotted while online.
I have all the MS Windows 10 Home updated.
I just loged into HP and I installe dthe latest bios.
I then went back to HP and installed everything they said I needed.
Still th emicrophone is not hearing anything.
Should I take it back to the Microsoft store ?
Additional Information for my issue of NO MICROPHONES
I did a complete HP Windows 10 Recovery and the problem still exists.
I think the connect is off and/or its ahardware issue.
I plan to take it back to the local Microsoft Store and get it replaced unless I hear from Sandytech real soon.
Gifted our nephew's wife with an HP Envy x 360 laptop in the summer of 2017. Early this past summer the mute light lit up and there was no sound. Nephew did a system restore and problem solved. Later in August the same thing happened...restored again and once more problem solved. Two weeks ago it muted again and won't unmute. Restore was again tried...no luck. I now have the computer and did a full system recovery twice....no luck. Diagnostics show no problem...in fact during the diagnostics there is sound but the volume drops steadily until it once again mutes. Took the laptop to our local computer repair shop...they did full recovery twice...no luck again. I'm frustrated...I'm fed up...and if this laptop has to be replaced, which I'm willing to do, but it most definitely won't be replaced with another HP! I've searched online and have discovered MANY other of the same audio complaints by other Envy x 360 owners. Any suggestions other than to just walk away and look for another brand.
wrote: You're very welcome.
One question more...under the sound, video and game controllers device manager category, is there an IDT HD audio device, or a plain 'ol HD Audio Device along with the AMD HD auido device?
If there is, you may be able to get the audio to work by reinstalling W8 or 8.1.
If there isn't then the IDT audio device has definitely failed.
still there
Then it must be windows 10, because your screenshot shows there is nothing wrong with the onboard audio at all.
Everything looks completely as it should.
The audio should be working, so it has to be W10.
I wonder what would happen if you uninstalled the IDT audio software in the windows control panel, and uninstalled the IDT audio device and driver in the device manager, restarted the PC and tried the driver I posted again?
I cannot hear audio
have done reinstalling audio driver, fresh windows installation and troubleshooting.
I ran virtual assistant and subsequently HP PC hardware diagnostic - component test - audio and got this error
MC1V7L-7PP9AJ-MFPWMF-21WC13
I tried headphone test also and got error
MC1V7L-7PP9-MFPWM-21E403
hope to get answer from this forum
Hi! I want to connect my laptop to bluetooth with the LG soundbar, but it does not sound out of the last update. I tried to update the driver but it was not good Can anyone help me?
I'm sending out a Private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
wrote: Then it must be windows 10, because your screenshot shows there is nothing wrong with the onboard audio at all.
Everything looks completely as it should.
The audio should be working, so it has to be W10.
I wonder what would happen if you uninstalled the IDT audio software in the windows control panel, and uninstalled the IDT audio device and driver in the device manager, restarted the PC and tried the driver I posted again?
awesome i'll give it a try, again thank you so much for all the help
Yeah, there is nothing wrong with the audio hardware.
It is doggone W10 that is not letting the audio work.
I would bet a lot of money that if you installed W8.1 the audio would work just fine.
OK...go to the windows control panel (type control panel in the search area).
Then go to the Programs section>uninstall a program.
If you see any IDT software listed there, uninstall it.
Restart the PC, and go to the device manager.
Click to expand the Sound, game and game controllers device manager category, if the IDT audio is still listed there, right click on it and select Uninstall. Check the uninstall driver box.
Restart the PC and then try the IDT audio driver I posted yesterday.
There is no HP Support, just a kind of fake "copypaste" messages in response to any kind of problem. And they said in a private message that "If I would like, they would be happy to connect me to a customer service representative"! If I would like! That means this is only my problem, and they don't care, they don't want to understand why their brand new crap doesn't work properly. And when I gave all the data about the problem and the computer exept my home address, they refused to do anything further.
To tell the truth, I was very surprised to see such kind of "support" in 2018, I have already got used to another kind of service. I have already wrote about that in other forums in my country, people should know about that.
wrote: Yeah, there is nothing wrong with the audio hardware.
It is doggone W10 that is not letting the audio work.
I would bet a lot of money that if you installed W8.1 the audio would work just fine.
OK...go to the windows control panel (type control panel in the search area).
Then go to the Programs section>uninstall a program.
If you see any IDT software listed there, uninstall it.
Restart the PC, and go to the device manager.
Click to expand the Sound, game and game controllers device manager category, if the IDT audio is still listed there, right click on it and select Uninstall. Check the uninstall driver box.
Restart the PC and then try the IDT audio driver I posted yesterday.
unfortunately that didn't work, but im glad to know that the hardware isnt fried. Kind of sucks that i'll have to go back to w8 to get it fixed tho
Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with sound not working on your new HP notebook. Don't worry I'll be glad to help you with this.
To provide you with an accurate solution, I'll need a few more details:
What is the product number of the notebook? ? Use this link to find it: https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Did you install a retail copy of Windows or OEM version?
Have you tried to update the drivers either using Windows update or using HP Support Assistant?
Did you try to run a test on the Audio from F2?
Perform a Hard reset on the notebook:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
1. If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
2. With the power off, disconnect the power cord from the back of the computer.
3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
4. Reconnect the power cord and turn on the power.
Next thing, I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue persists, I would suggest here is to uninstall the audio drivers from device manager:
Let's start off by uninstalling the audio drivers from device manager:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Once done, restart the computer.
If the issue persists, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press the F2 key repeatedly, about once every second.
The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
If the audio test passes then the evidence indicates towards a software issue. In that case, you may perform the steps as described in detail from this link: HP PCs - No Sound on HP Computer.
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Sorry that didn't work.
If you don't have a way to go back to W8.1 (assuming you want to try and get the sound to work), here is a way you can clean install W8.1.
Install W8.1 by creating the Microsoft installation media, using another Windows PC, since yours is not working...You want W8.1 64 bit.
https://www.microsoft.com/en-us/software-download/windows8ISO
Only if you are asked to enter a product key during the installation process, use this generic key.
This is the generic key for W8.1 'standard.'
334NH-RXG76-64THK-C7CKG-D3VPT
If you had to enter the generic key, manually change the generic product key to the W8.1 'standard' key in your PC's BIOS in the PC settings menu.
After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8.1 product key in your PC's BIOS.
I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.
Then you can install the available drivers and software from your PC's support page.
You could always try upgrading back to W10 for free at any time, by clicking on the Update Now button at the link below.
https://www.microsoft.com/en-us/software-download/windows10
And before you do any of that, you can make a system image of your current installation using the free Macrium Reflect software.
https://www.macrium.com/reflectfree?x-ca=blog
Save your image to a portable hard drive, and then Macrium reflect will have you create a bootable rescue DVD or USB flash drive which you boot from to access the system image stored on the portable hard drive.
That way you can try W8.1 and if for some odd reason the sound still doesn't work, you can quickly go back to the present state of conditions without having to reinstall W10 from scratch.
thank you paul i really appreciate all the effort you put into helping me
Is the audio going to be lower quality through one of these adapters versus what would come out of a speaker or headphones plugged directly into the headphone jack?
Anytime.
Glad to have been of assistance.
I have an HP17z AMD-12 notebook I bought in March. I'm thinking of purchasing a Koss Portapro headphone/mic combo set. These things seem to have an audio plug with four electrodes, like the link.
Can I just plug this into my audio jack and use my stereo headphones and mic?
