Re: 3 seconds delay on audio playback

December 23, 2018, 8:27 am

≫ Next: Re: No sound through my headphone

≪ Previous: Re: low audio volume

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Thank you for posting back.

Before updating bios, Let's check few things to ensure its not a hardware related issue.

 

Firstly, run the Windows Update Troubleshooter: Click here 

 

Next, uninstall the Audio drivers, from the device manager:

To uninstall a device by using Device Manager, follow these steps:

• Start Control Panel, click Hardware and Sound, and then click Device Manager.
• Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

follow the steps below.

1. Confirm that the computer is connected to the internet.

2. Click Start, type device into the search field, and then select Device Manager from the list.

3. Grant permission to continue, if prompted.

4. Click the + (plus) sign next to Sound, video and game controllers in the Device Manager window.

    

5. Figure: Sound Device in Device Manager
   

6. Right-click the name of the audio device listed under Sound, video and game controllers, and then click Update Driver Software.

7. Click Search automatically for updated driver software, when prompted.

8. Windows checks for and installs any updated drivers. Restart the computer for the settings to take effect.

Hope this helps! Keep me posted for further assistance.

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Re: No sound through my headphone

December 23, 2018, 9:53 am

≫ Next: Re: i can not here youtube videos any more.

≪ Previous: Re: 3 seconds delay on audio playback

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,

 

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you need assistance with no sound coming from the new Headphones. Don't worry we'll work together to help you find a solution.

 

After reviewing the product - The usb provided with the headset is for the led to glow(power supply) and not for audio or mic. 

 

In the meantime, I would suggest you follow the steps suggested in the support document for - HP PCs - Resolving Headphones and Headset Problems (Windows 8)

 

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)

Re: i can not here youtube videos any more.

December 23, 2018, 10:25 am

≫ Next: Re: Audio 'turns on' after a short delay [it is still in sync though]

≪ Previous: Re: No sound through my headphone

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Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that your experiencing issue with the YouTube audio, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Did this happen after a recent window or software update?
• When was the last time it worked fine?
• Have you made any hardware/software changes?
• Have you tried with external speakers or headset?
• Have you tried playing audio from the system not from web?

 the cache files, cookies and the temporary internet files stored on your device may also lead to this error. Clear all cache files and temporary files, and it may help resolve this issue.

To delete temporary files:

• Search for Disk cleanup from the taskbar and select it from the list of results.

• Under Files to delete, select the file types to get rid of. To get a description of the file type, select it.

• Select OK.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Re: Audio 'turns on' after a short delay [it is still in sync though]

December 23, 2018, 10:41 am

≫ Next: Audio only fires from bottom 2 speakers Windows 1809

≪ Previous: Re: i can not here youtube videos any more.

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Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. :)

• Have you run the HP Support Assistant? 

• Have you done all your Windows updates? 

• Have you run the Windows troubleshooter? 

While you respond to that, I recommend you download and install the latest Audio drivers and BIOS update for you PC: Click here to find and install.

 

Keep me posted. :)

Audio only fires from bottom 2 speakers Windows 1809

December 23, 2018, 10:59 am

≫ Next: HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

≪ Previous: Re: Audio 'turns on' after a short delay [it is still in sync though]

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Hello!

 

I just got my new HP Spectre gem cut and installed a clean version of Windows 10 1809 on it. The problem is that when I playback audio it only fires from the 2 bottom speakers...the speakers abouve the keyboard stay quit. The Speakers where working on 1803 though, so I do not know if the drivers are not yet up to date or if there is something else wrong.

I tried installing the audio drivers from the official support side multiple timers but no luck (https://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-df0000-x360-convertible-pc/23238160/model/24996896?sku=5KR55EA).

PS: The audio drivers on the webside state, that they are for windwos 1803, so that may be very well the issue. If there is no workaround to this, then when will there be drivers for 1809? I really would like to hear those 4 speakers working ;).

 

Looking forward hearing from you,

Silver

HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

December 23, 2018, 11:54 am

≫ Next: Re: Audio 'turns on' after a short delay [it is still in sync though]

≪ Previous: Audio only fires from bottom 2 speakers Windows 1809

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Hi,

 

I am unable to connect or discover my bluetooth headphones to my pc

 

HP ENVY m6-1201tx Notebook PC

Re: Audio 'turns on' after a short delay [it is still in sync though]

December 23, 2018, 11:42 am

≫ Next: Re: HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

≪ Previous: HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

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Hi @Barachiel !

• I am using the following device: HP ENVY - 13-ah0120nd
• I am running the following operating system: Windows 10 (64-bit)
• I have run the troubleshooter for audio and this hasn't led to any solutions nor did it even detect the issue.
• My laptop is also currently running the latest version of Windows as far as I know.
• I have edited one of the registry files for audio since this apparently leads to a fix, but it led to nothing, thus I have returned the values to their original states.
• The HP Support Assistant program did not allow any options for the issue I faced and none of the automated fixes worked.

It seems like the computer is automatically disabling my audio to maybe conserve battery life or power, whenever no audio is played for a while. This would be useful if it did not take several seconds to 'turn on' upon running audio again. Hopefully, I have provided a decent amount of information to possibly find a solution to this issue! Many thanks in advance :)

Re: HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

December 23, 2018, 12:02 pm

≫ Next: Re: HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

≪ Previous: Re: Audio 'turns on' after a short delay [it is still in sync though]

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You need allow your headphones is a discoverable item. Please check its manual.

 

Regards.

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Re: HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

December 23, 2018, 12:04 pm

≫ Next: No sounds with built in Speakers....

≪ Previous: Re: HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

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my headphones are discoverable. Headphones are fine as i just checked them with another pc

No sounds with built in Speakers....

December 23, 2018, 12:15 pm

≫ Next: Re: headphones and speaker work together

≪ Previous: Re: HP ENVY m6 Notebook PC - Bluetooth not discovering headphones

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Hi,Good morning everybody......
I have HP Probook G5 I5 8th Notebook,And the built in speakers are not make any  sound when I had a notification,Or watching You tube video or any other activity....
But I can get audio through 3.5 mm audio port.....
So,What's happen with my notebook built in speakers.....
Thanks...
:)....

Re: headphones and speaker work together

December 23, 2018, 12:28 pm

≫ Next: Audio file missing from driver

≪ Previous: No sounds with built in Speakers....

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Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that your experiencing issue with system audio, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• Have you made any hardware/software changes?
• Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Check the 'Disable front panel jack detection' option:

 

1. Double-click on the Realtek HD Audio manager system tray icon (see fig. 1 above).

2. Click on small folder icon (see fig. 2 below).

3. Check that the 'Disable front panel jack detection' tick box is unticked.

4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer.

5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel.

6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box.

 

if any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers
 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Audio file missing from driver

December 23, 2018, 1:12 pm

≫ Next: Re: No sound after windows 10 update stating that the speaker are not plugged in this is a desk top

≪ Previous: Re: headphones and speaker work together

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My computer has had this ongoing problem with the audio files. It worked smoothly for the first year, then I was being told when I would talk into a mic, I sounded robotic. Unistalling and redownloading the file would work but it was never permanent. It would come back. Then it escalated to removing an entire file under sounds, and I've tried redownloading what I think is the same or similar file. Uninstalling does nothing. Now it's starting to effect my headset, I have to wiggle the cord a certain way for it to work with my microphone. I contacted the company about the headset, they can't help me seeing it's not the headset having problems. Works fine plugged into anything else. The laptop has been in numerous times already with Geek Squad, who I have a three year warranty with. So far they haven't been helpful with this. Is there anything I'm doing wrong here? I just don't understand what's going on

Re: No sound after windows 10 update stating that the speaker are not plugged in this is a desk top

December 23, 2018, 1:43 pm

≫ Next: Re: Audio 'turns on' after a short delay [it is still in sync though]

≪ Previous: Audio file missing from driver

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Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that sound does not work after windows 10 update, I appreciate your efforts to try and resolve the issue.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

As a workaround, request you open device manager by doing a right-click on the Windows button/menu.

1. Expand “Sound, Video and Game controllers” or under “other devices” in Device manager.
2. To find the audio drivers installed on your computer.
3. Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there.
4. Delete the drivers if prompted during the uninstall process.
5. Once done, click on View and select Devices by connection on the Device manager.
6. Expand ACPI x64 based PC.
7. Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.
8. Make sure to delete the driver if prompted during the uninstall process.
9. Once done, click on Action and Scan for hardware changes twice in the device manager.
10. Close device manager.
11. Open Settings from the Windows menu.
12. Click on Update and Security and check for updates to get the new audio driver for your computer.

This should resolve the issue you are facing.
 

Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Re: Audio 'turns on' after a short delay [it is still in sync though]

December 23, 2018, 1:44 pm

≫ Next: Re: Audio 'turns on' after a short delay [it is still in sync though]

≪ Previous: Re: No sound after windows 10 update stating that the speaker are not plugged in this is a desk top

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Thank you for the response.

 

I'm sending out a Private message with the required information's,

 

Keep me posted,

Good Luck.

Re: Audio 'turns on' after a short delay [it is still in sync though]

December 23, 2018, 1:45 pm

≫ Next: Perpetual Sound problems on HP spectre x360 E9N81EA#UUZ

≪ Previous: Re: Audio 'turns on' after a short delay [it is still in sync though]

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Thank you!

 

Have you ever experienced this issue before with another customer? 

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Perpetual Sound problems on HP spectre x360 E9N81EA#UUZ

December 23, 2018, 2:23 pm

≫ Next: After cloning main drive to a new ssd, I have no audio.

≪ Previous: Re: Audio 'turns on' after a short delay [it is still in sync though]

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Hi everyone,

 

I have had similar problems before, see my last post: https://h30434.www3.hp.com/t5/Notebook-Audio/No-sound-on-HP-spectre-x360-E9N81EA-UUZ/m-p/6628653

 

With the second solution (reinstalling in the device manager) I could get through with not that much of a hazzle by reinstalling the driver every now and then when it stopped working. However, now things have changed and in the device manager I now see two intel high definition audio devices, and the conexant audio device is gone.

If I press uninstall driver for both devices or each one separately and then press on "scan for hardware changes" it does not automatically reinstall the driver. Thus there is no sound now anymore (the red cross on the loudspeakers symbol). 

 

I tried reinstalling the chipset drivers from here: https://support.hp.com/in-en/drivers/selfservice/hp-spectre-13-4200-x360-convertible-pc/10862116/model/11905973?sku=E9N81EA

However, the "Intel Chipset Installation Utility and Driver" as well as the "Intel Integrated Sensor Solution Driver" worked to install, while the "Intel Management Engine Interface (MEI) Driver (Windows 10 v1803)" failed with the following logs: https://1drv.ms/f/s!ApvSvLhlaRiuj7181b_q1uxR0_wxug

Actually, I first tried to install "Intel Management Engine Interface (MEI) Driver", which during the installation process mentioned that the driver I was going to install is older than the one installed. I clicked continue anyways and it also aborted with errors. Eventually I tried installing again the "Intel Management Engine Interface (MEI) Driver (Windows 10 v1803)" driver, but this one fails. I am not sure if something is **bleep**ed up. It says "fatal error during installation" of the driver...

 

So, I am not sure if there is any driver problem with the MEI driver as well now.

 

Also, I tried the HP support assistant to check for system problems, but it didn't find anything.

 

Can anyone help me to point out how I can make my audio work again?

 

Best,

Jonas

After cloning main drive to a new ssd, I have no audio.

December 23, 2018, 10:34 pm

≫ Next: Speaker volume raises to higher value (65%) every time after sleeping/hibernating mode

≪ Previous: Perpetual Sound problems on HP spectre x360 E9N81EA#UUZ

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Hello,

 

Recently cloned my old harddrive into a new SSD and when I loaded up windows I had no audio. I have a red x in the task bar and when i right click the speaker icon and then click playback devices there is nothing listed. It just says "No audio devices are installled." I have tried installing the audio drivers(from the hp website as well as a few others) for the system many times to no avail. I've tried uninstlalling the audio drivers and reinstalling them with admin privlages to no avail. I've tried letting windows update install them to no avail. I've tried windwos device manager detect and auto install to no avail. Im begining to beilve its not a driver issue but maybe windows doesnt recognize the internal speakers themselves. I should add I had the beats audio software, not sure if hp has drivers for this anymore. My computer case has the little red Beats 'b' logo above the page up key on the right side of my keyboard. Anyways i'm at a loss.

 

Thanks to anyone who can fingure this headache out! <3

Speaker volume raises to higher value (65%) every time after sleeping/hibernating mode

December 24, 2018, 12:22 am

≫ Next: Re: B&O dissappeared

≪ Previous: After cloning main drive to a new ssd, I have no audio.

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Hello dears, 

 

Please advise how to fix next issue - every time after sleeping/hibernating mode speaker volume raises higher (to 65%) from my prefered usual level (which is lower). Can't find any default settings. 

 

Driver: Conexant ISST Audio v.10.0.17134.1

 

Re: B&O dissappeared

December 24, 2018, 2:54 am

≫ Next: My Audio Is Not Working After Windows 10 Upgrade

≪ Previous: Speaker volume raises to higher value (65%) every time after sleeping/hibernating mode

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Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio.

Don't worry, I'm here to help! To better assist you - May I have the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

While you respond to that, let's try these steps -

 

Step 1 Run Audio troubleshooter -

 

1) In Windows, type "Find and Fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

 

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

 

Also, try updating the computer -

 

Step 3 Windows Updates troubleshooter -

 

Click on this link to run Windows Updates troubleshooter.

 

Step 4 Windows Updates - 

 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 5 HP Support Assistant Updates - 

 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

If the issue still persists, perform a diagnostic test -

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Audio test. 

Hope this helps!

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead :)

My Audio Is Not Working After Windows 10 Upgrade

December 24, 2018, 4:56 am

≫ Next: Re: My Audio Is Not Working After Windows 10 Upgrade

≪ Previous: Re: B&O dissappeared

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Recently I Upgrade My Windows 10. After The Restart There Is "No Audio Output Device Is Installed"  Showing On Sound Icon I Tried To Install Driver But It Still Showing Me "No Audio Output Device Is Installed" Kindly Help Me.