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All Notebook Audio posts

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    0 0

     

    That probably due to Windows updates. Re-install driver should help. Please try

    (a) Download the following driver and save on your computer,

        https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88218.exe

    (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.

    Regards.


    0 0

     

    ,

     

    It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
    I'm the Jeet_Singh & I'm at your service. 

     

    After reviewing your post thoroughly, I understand there seems to be an issue with the audio, before you come to any conclusion, I would suggest you try these steps once again and check if that helps. 

     

    Perform a Hard reset on the notebook

     

    Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

    1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

    2. With the power off, disconnect the power cord from the back of the computer.

    3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

    4. Reconnect the power cord and turn on the power.

     

    Next thing, I would suggest here is to Run Windows Updates troubleshooter -

     

    Download and install the troubleshooter from this link.

     

    Now try to perform Windows Updates - 

     

    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

     

    Let's start off by uninstalling the audio drivers from device manager: 

     

    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

     

    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.

    Once done, restart the computer.

     

    If the issue persists, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

    • Hold the power button for at least five seconds to turn off the computer.

    • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

    • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

    HP PC Hardware Diagnostic UEFI screen

    • Select Component tests.

    List of the Component tests

    • Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.


    0 0

    hello dear sir/madam 

      in my laptop audio drivers are not working whikle songs or video are playing that time i cant listent it.


    0 0
  • 12/25/18--01:26: crackling from speekers
  • Hello , i have problem with sound drivers from site .  Have some crackling sound from speekers on headphone don`t have problem.. can you advice me what to do ?  I try and other drivers and many solutions from internet .. but the result is the same 

     


    0 0

    Have an Elitebook 1050 G1 with Windows 10 64-bit.

    When I plug in a headset with microphone in the laptop's audio jack, the headset speakers work, but the microphone does not. It makes no difference whether I am at the docking station or not, the microphone of that headset is not detected (not listed in the audio settings of Windows).

    When I plug the same headset into the audio jack of the docking station, it is detected almost immediately and both speakers and mic work. Also the built-in microphone and speaker do work. Only the microphone of the laptop's audio jack does not work.

    I have checked all drivers of all audio devices and they are up-to-date. What do I need to do?


    0 0

     

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio.

     

    Appreciate you trying the steps. Don’t worry, I’m here to help! 

     

    Let's try these steps -

     

    Step 1 Run Audio troubleshooter -

     

    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Step 2 Re-install the Audio drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 
    5) Download and install the audio driver from this link.

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


    0 0

    bluetoothdriver  windows 10 required. download link required. thanks

     


    0 0

    Hi! , Welcome to HP forums.

     

    I understand you have audio issues after updating the PC.

     

    Don't worry I'll try to help you out.

     

    Did you make any software or hardware changes on your PC?

     

    Excellent description and a great diagnosis done. It is greatly appreciated.

     

    Try updating the BIOS on your PC and check if it helps.

     

    Update the BIOS on your PC using this link. Click Here

     

    Try the steps recommended below.

     

    Go to Windows Device Manager > Sound, video and game controllers section.
    In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
    Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    Right-click and select Update Driver Software.
    Select Browse my computer for driver software.
    Select Let me pick from a list of device drivers on my computer.
    You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
    At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
    At the prompt to reboot, click Yes.

    If the issue still persists try the steps recommended below.

    background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

     

    Start the BITS service click start, and then click run.

    Type services.msc in the open box and then click ok.

    Right-click background intelligent transfer service, and then click properties.

    On the general tab in the startup type box, click Automatic, and then click apply.

    In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

    Click apply, and then click ok.

    Restart the computer.

     

    If the issue still persists after trying out the steps try the steps recommended below.

     

    In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
    In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
    Press Enter and wait while System File Checker scans for corrupted files.
    When scanning is complete, the results are displayed on the screen.
    If the file checker found and replaced any corrupted files, restart the computer and check the performance.
    If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
    If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
    In Windows, open a web browser.
       NOTE:
    You need to be connected to the Internet to use DISM.
    In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
    In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
    Press Enter and wait while DISM works. This might take several minutes.
    If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

     

    Also, uninstall the audio drivers from the device manager and install the latest audio driver on your PC using HP support assistant.

     

    Refer this article to know more information about using HP support assistant.

     

    If the issue still persists uninstall the audio driver from the device manager and install the drivers using the HP recovery manager.

     

    Refer this article to know how to restore drivers using HP recovery manager.

     

    If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.

     

    Refer this article to know more information about running system diagnostics on your PC.

     

    Let me know if this works!

    Have a great day! :)

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


    0 0

    Hi! , Welcome to HP forums.

     

    I understand you have audio issues with your PC.

     

    Don't worry I'll try to help you out.

     

    Did you make any software or hardware changes on your PC?

     

    Excellent description and a great diagnosis done. It is greatly appreciated.

     

    Try updating the BIOS and audio drivers on your PC and check if it helps.

     

    Update the audio drivers on your PC using this link. Click Here

     

    Update the BIOS on your PC using this link. Click Here

     

    Try the steps recommended below.

     

    Go to Windows Device Manager > Sound, video and game controllers section.
    In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
    Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
    Right-click and select Update Driver Software.
    Select Browse my computer for driver software.
    Select Let me pick from a list of device drivers on my computer.
    You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
    In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
    At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
    In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
    At the prompt to reboot, click Yes.

    If the issue still persists try the steps recommended below.

    background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

     

    Start the BITS service click start, and then click run.

    Type services.msc in the open box and then click ok.

    Right-click background intelligent transfer service, and then click properties.

    On the general tab in the startup type box, click Automatic, and then click apply.

    In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

    Click apply, and then click ok.

    Restart the computer.

     

    If the issue still persists after trying out the steps try the steps recommended below.

     

    In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
    In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
    Press Enter and wait while System File Checker scans for corrupted files.
    When scanning is complete, the results are displayed on the screen.
    If the file checker found and replaced any corrupted files, restart the computer and check the performance.
    If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
    If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
    In Windows, open a web browser.
       NOTE:
    You need to be connected to the Internet to use DISM.
    In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
    In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
    Press Enter and wait while DISM works. This might take several minutes.
    If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

     

    Also, uninstall the audio drivers from the device manager and install the latest audio driver on your PC using HP support assistant.

     

    Refer this article to know more information about using HP support assistant.

     

    If the issue still persists uninstall the audio driver from the device manager and install the drivers using the HP recovery manager.

     

    Refer this article to know how to restore drivers using HP recovery manager.

     

    If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.

     

    Refer this article to know more information about running system diagnostics on your PC.

     

    Let me know if this works!

    Have a great day! :)

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


    0 0

    Hello, I have encountered an issue on this laptop with the sound

    i set my laptop sound volume at 50% and play the music

    I found the sound volume sometime went really lower , and sometimes went really high.

    I had to stop the music and tired to find this issue

    I had seen other user they encountered , and tried the same thing to fix it up. It truned out no work.

    i tired to update the sound driver to lastest one from HP support , the problem still exist.

    Then , I tried the Windows troubleshooter , it suggested me to turn off the Sound Effect.

    The sounds will not went crazy , the music played at right volume.

    If i opened up the B&O Play Audio Control from Program menu , the problem went back.

    Is it the software issue or the laptop should be sent to local HP support center ?

     

     


    0 0

    Hello, thanks for the reply.

    Actually I think the audio is working fine, it´s just that the bottom speakers are WAY louder than the top ones which made me believe the top ones were not working altogether.

    Sincerely Silver


    0 0

    , Thanks for your quick response and time.

     

    I appriciate your efforts for writing back to us.

     

    Did you try steps the recommended previously?

     

    As you mentioned the top speakers have low volume than the bottom ones.

     

    Also, please try the steps recommended below.

     

    Open Start, do a search for Sound, and open it.
    On the Playback tab, select the current default speaker (the one with the green check mark).
    Click the Properties button on the bottom-right.
    Click on the Enhancements tab. 
    Check the Loudness Equalization option.
    Click Apply.
    Click OK.
    Close Sound to complete the task.

     

    Lastly, try running a system diagnostics test on your PC and check if it the hardware components on your PC are functioning correctly.

     

     

    Let me know if this helps!

    Happy Holidays! :)

     

    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


    0 0
  • 12/25/18--08:18: Re: B&O dissappeared
  •  

    Thanks for replying. Happy to hear that your issue is resolved. 

     

    Could you please help us with the product# of the computer? 

     

    Let me know. 


    0 0

    Hello again.

    I have now done everything what you suggested in your first post. The weird thing is, when I am running hardware diagnostics and test the speakers, then there clearly does NOT come any sound from the top ones. The bottom ones are fine. But when I boot back to windows the top ones are working - actually pretty good. I mean they are not as loud as the bottom ones but thats to be expected?!

    Regarding your second post, there is no enhancment tab for me. So there may still be something wrong?
    But overall I am pretty happy now, the sound is quite amazing ;)!

    PS: I did not upgrade windows, I did a complete reinstall with an external USB stick. Formatted the SSD before. This one had a image of the 1809 version (the newest one, "Creators/October Update"). So maybe I missed something you guys do, or the drivers are not yet updated for that version?


    0 0

    I did a restart and update on my laptop and suddenly I have no sound. when I went to the sound settings two options came up from the playback tab 1st: 1-Digital Display Audio(AMD High Definition Audio Device- Disabled, unpluggled) 2nd: Speaker/Headphone(Realtek: High Definition Audio, Default Device and there is a green check by it). I have tried to uninstalled and reinstall the audio devices and will not work. I have done a sound check and said it could not preform a sound check. I have launched a troubleshooting test for the sound and the results were: Speaker/Headphone(Realtek: High Definition Audio, Default Device)audio services not responding not fixed and 1-Digital Display Audio(AMD High Definition Audio Device) audio service not responding- not fixed, low audio device volume- not fixed, audio decive isnt set as defult- not fixed, audio device is disabled- fixed. 


    0 0

    Hi!

    I tried every single solution you posted and none of them worked. However, I did realize that the issue of audio delay ONLY occurs with one set of earphones that I use. It might be the drivers installed for that earphone? I will update you on what happens when I use others!


    0 0

    I tried that before, and it hasn't changed anything. Everytime I do it, I have to unistall it again but it somehow back tracks and makes me sound robotic again. I went further ito the trouble shooter, and the problem is linked to the Generic audio driver with the Microsoft HD audio driver. No real info on what went wrong, but sound wouldn't play when it tried to switch over. When I go to Device manager, I used to have two files in "sound, video and game controls". I still have the "Conexant isst audio" device, but my "Intel High Definition Audio" is in the "Other Devices". When you go into properties, it gives me code 28.  The Hard drive for this thing has been replaced twice already, due to errors they have no idea what happened. It would be very frustrating to do it again.


    0 0

    ,

     

    Thank you for replying,
    Please take your time and get back to me with the results,
     
    I'll be awaiting your response and would be glad to help.
     
    Feel free to post your query for any other assistance as well,
    It's been a pleasure interacting with you and I hope you have a good day ahead.
     
    If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
    And click on the Purple Thumbs up icon at the bottom of my comment. 

    Regards,


    0 0

     Great feedback! Gave you a thumbs up! Turned out it was just the drivers for my earphones. Realtech didn't properly install something I suppose O:


    0 0

    ,

     

    Thank you for the update,
    I appreciate your time and efforts, 

     

    I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
    Thanks for taking the time to let the community know about the solution.

     

    You've been great to work with and it has been a genuine pleasure interacting with you.
    I hope both you and your product works great and remain healthy for a long time ;) 

     

    Take care now and do have a fabulous week ahead. :)
    Regards,


older | 1 | .... | 1764 | 1765 | (Page 1766) | 1767 | 1768 | .... | 1785 | newer