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All Notebook Audio posts

older | 1 | .... | 1766 | 1767 | (Page 1768) | 1769 | 1770 | .... | 1785 | newer

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  • 12/26/18--21:02: Re: B&O dissappeared
  • Hi, Hey sorry again... I had the speakers working again, all i was missing was the B&O app cause it disappeared... BUUUUUUT I downloaded the one you sent me and I lost the speakers again.... sad.. and I tried doing all the same I had done before to get it working, BUUUUUT it didnt work... :l help pleaseeeee?


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  • 12/26/18--15:17: Re: Beats Audio
  • Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

    I see that you're experiencing an issue uninstalling the Beats Audio driver, 
    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • Have you tried uninstalling drivers from device manager?
    • Are you getting any error while uninstalling the driver? 

    While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

    You could try these steps from  Great Deku Tree.

    1. Press Windows + R.
    2. Type msconfig and click OK.
    3. Click the Startup tab.
    4. Uncheck IDT PC Audio.
    5. Click Apply.
      Reboot.
    6. Press Windows + R.
    7. This should disable the Beats Audio allowing you to uninstall it. 
    8. Type devmgmt.msc and click OK.
    9. Expand Sound, Video and Game Controllers.
    10. Right-click IDT device and click Uninstall
    11. Check the box to remove the driver.
      Reboot.

    Then you can use Windows 10 generic drivers preventing the Beats install.

     

    Hope this helps! Keep me posted for further assistance.

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!


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    Hi,

     

    Second ZBook in one month produces cracking sound with speakers and headphones. Cracking is with an 30-60 seconds interval.


    Narrowed the problem down to HP Sure Run; if enabled it produces the audio cracks.

    Disabled all the checked boxes of HP Sure Run, but left the main checkbox of HP Sure Run checked to keep the application enabled. The audio cracking stays.

    After disabling HP Sure Run completly the audio is perfect, no more cracking sound.

     

    Audio drivers are up to date (Intel(R) Display Audio - 10.25.0.10 and Conexant ISST Audio - 9.0.222.0).

    The audio troubleshooting didn't point to any errors.

    Windows 10 is the latest version 1803.

     

    What can be done to stop the cracking?

     


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    When i open the HP Audio Control app that came with my hp laptop it says can not connect to RPC service 


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    New Pavilion laptop. Static in the right earbud. Earbuds fine in other devices. Other headphones produce same right ear static. Speakers fine. Static happens when  plugged in or unplugged.

    help! I don’t wanna send this thing back.


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  • 12/26/18--21:18: Re: B&O dissappeared
  • Like, I can see the speakers are ok on the task bar theu are plugged in and recognixed,  but no sound, comes up...

    even if I play something on iTunes it never moves from 00:00's on the player. 


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    So, I recently bought my Spectre about a month ago. The laptop is quite amazing, loving the battery life and graphical/processing perfomance of it. But since the beginning, the upfiring speakers right under the display does not work, the speakers that are under the base of the keyboard are working fine, however.

     

    I figured I'd just mess around with it, continue to try and get drivers updated, hoping that HP just had a hiccup and fixed it along the way, but it is getting annoying at this point... nothing is working.

     

    A month later, and I find nothing. Does anybody know the fix for this?

     

    Things i've tried so far:

    • Attempted driver updates
    • Attempted removing drivers, including removing driver software from the computer
    • Attempted disabling/reenabling the drivers
    • Reinstalled Windows using the built in reset tool in Windows
    • Placed a clean copy of windows on the computer, straight from microsoft, completely wiping the HP image from the pc (just earlier today)

    Still nothing. I'd really appreciate if someone has insight on this problem.


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  • 12/26/18--22:16: Re: crackling from speekers
  • Thanks for the quick answer, but the problem still remains after the stuff I've already done. In my previous reinstallation I had the same problem and I found an article about other drivers and everything was fine with them, but now I can not find it.

     


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  • 12/27/18--00:43: Re: crackling from speekers
  •  

    Thanks for getting back to us. Appreciate you trying the steps. This indicates a hardware issue.  I have sent you a Private Message with the details regarding the service options for your computer. 
     
    Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

     

    Have a great day!


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    When I plug in my earphones to watch a video or listen to musicthere is a delay (2 seconds) until the audio starts. 

    It happnes most of the time and can get quite annoying. 

    Bought this laptop recently and really need help.

     

    Thanks.

    Shaurav


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  • 12/27/18--01:18: Re: B&O dissappeared
  •  

    Thanks for replying. 

     

    Did you try re-installing the audio drivers? Try restoring the computer back to the date when it was working fine -

     

    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F11 once for System Recovery. 
    4) Choose the Keyboard Layout. 
    5) Click on Troubleshoot. 
    6) Go to Recovery Manager and click on System Restore. 
    7) Choose a Restore point or a Restore date when the computer was working fine. 
    8) Click on OK to initialize the System Restore.

     

    Let me know. 

     

     


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  • 12/27/18--02:37: Audio distorted
  • Laptop won't play anything but distorted audio. 

    I haven't installed any new updates since the last update because of all the audio problems it caused.

     

    This is probably the 4th time  this is happening and I am losing my mind because I need audio in order to do my job. 

     

    Internet is fine by the way, the connection is good, my headphones function absolutely fine on other devices such as my phone. 


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    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the audio of the computer.

     

    Appreciate you trying the steps. Don’t worry, I’m here to help! 


    Let's try these steps -

     

    Step 1 Run Audio troubleshooter -

     

    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Step 2 Re-install the Audio drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 
    5) Download and install the audio driver from this link.

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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  • 12/27/18--03:41: Re: MUTE LIGHT NOT WORKING
  •  

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the LED light on the mute is not working.

     

    Don’t worry, I’m here to help! To better assist you - 

     

    1) What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)
     
    2) Were there any hardware or software changes made? 

     

    3) Have you tried any troubleshooting steps before posting here?  


    While you respond to that, let's try these steps -

     

    Step 1 Hard Reset -

     

    1) Shutdown the computer. 
    2) Unplug all the Adapter and peripherals connected. 
    3) Press and hold down the power button for 15 to 20 seconds. 
    Note - This step might not be applicable for the computers with the built-in battery. 
    4) Plug-in the Adapter. 
    5) Try to turn on the computer. 


    Step 2 Run Audio troubleshooter -

     

    1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
    2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

     

    Step 3 Re-install the Audio drivers -

     

    1) In Windows, search for and open Device Manager.
    2) Double-click Sound, video and game controllers.
    3) Right click on the Audio drivers and click on uninstall.
    4) Restart the computer. 


    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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    Thank you so much!!! It worked!!


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    That's great! Happy to hear that :)

     

    If you need further assistance feel free to reach out to us. 

     

    Have a great day!


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  • 12/27/18--08:19: sound delay in headphones
  • I'm experiencing a sound delay (~4 seconds) when I have the headphones plugged in. For the first few seconds of a video or song, you cannot hear any sound. The sound delay does not occur wihen the headphones are unplugged. I've read many forums that discuss this issue but nothing works.  When will HP provide a fix to this problem?


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    I want to connect external speakers to my stream 11 but the connection jack is different.  How do I connect the speakers?


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  • 12/27/18--11:43: Crackling Sound
  • Hi,

     

    I am experiencing issues with latest audio drivers. When playing any audio i am experiencing crackling sound, both on my speakers and headphones.

     

    This is my second post, using new drivers, which introduced already mentioned issue.


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    The following link shows specs of your machine

     

     

    It hasthe following ports

    •   1 micro HDMI;
    •   1 headphone/microphone combo;
    •   1 USB 2.0;
    •   1 USB 3.1

    The  headphone/microphone combo; port/jack is standard. What is the connector on your speakers ?

     

    Regards.


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