Dear All,

I have upgraded my HP Pavilion 15-CS0033TX with Samsung 860 EVO M.2 SSD, and installed Windows 10 from USB drive to which I installed windows installation media. After I successfully installed Windows 10 on an SSD drive, I couldn't find B&O Play Audio Control software which I had in my HDD before I reinstalled Windows. I am using latest windows os version 1809, and tried to check windows updates many times in case if B&O software will appear to download, but it didn't happen.

How can I install this software back to my laptop?

,

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues related to audio on your HP notebook. Don't worry I'll be glad to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Have you tried to update the drivers either using Windows update or using HP Support Assistant?

Did you try to run a test on the Audio from F2?

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

Let's start off by uninstalling the audio drivers from device manager: 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

    https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92613.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

    https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92797.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

Hi Mr. Robot,

I tried out all your suggestions and nothing helped.

The problem is I guess that the audio device is not recognized as an audio device from windows. As seen in the screenshot in my original question the audio devices which should actually correspond to  "Intel(R) Display Audio" and "Conexant ISST Audio" are displayed both under the name "Intel High Definition Audio" in the category "other devices" and NOT in the category for audio-devices. Actually, there is no category for audio-devices anymore in my device-manager. This category has vanished since the audio devices are not listed anymore in the audio-devices category.

if I try to reinstall the drivers using your instructions:

"

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.

"

I end up with those errors: (it is in german but it says "when installing the driver for your device windows encountered a problem. Windows has found drivers for this device, but during the installation process an error was encountered. One of the installers for this device cannot execute the installation at the moment."):

Have you got any idea on how to make windows recognize the audio devices as audio devices again?

To your question in the beginning: No I did not do any hardware changes.

Also, I activated BITS, I used the system file checker, but it didn't find any errors, I tried HP Support assistant and well as recovery manager. Also, I ran the HP Hardware diagnostics test, which did not find any problems either.

Any suggestions?

Best,

Jonas

Thank you for the fast reply.

I followed your steps, however the problem still persists.

I also tried reverting to the older version of the driver without any improvments.

What Should I try next?

Audio does not work and hasn't worked properly since I first purchased the computer earlier this year. When I restart, it will work for a few minutes or hours, but then the speaker goes to "x" and it says "No Output Audio Device Is Installed." I've owned this laptop for almost a year, without sound. I saw that others have had this exact same problem but that topic was locked because it was older. PLEASE HELP!!!

I don't remember, and I don't think they specified on the paperwork. Do I need to go ahead and make an appointment to take it then?

Hi Banhien,

I have followed your steps and nothing happened. B&O software wasn't installed.

What is exactly your HP envy x360  ?  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

  Please do NOT post its Serial number (s/n).

Regards.

, thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

As you mentioned when you search for driver manually on your PC, You are getting an error Windows Encountered A Problem Installing The Driver Software.

Try the steps recommended below and check if it helps.

1. Press  W8K + R and type devmgmt.msc in the Run, hit Enter key to open Device Manager snap-in
2. In the Device Manager window, right click on the device with which you’re facing the issue and select Update Driver Software.
3. Next, in the update wizard, choose Browse my computer for driver software option.
4. Then in next screen, in Search for driver software in this location input box, type C:\Windows\WinSXS. Click Next.
5. Now Windows will begin the search for update driver in that location. This may take a while but will fix the issue for your device.

Let me know if this works!

Take Care! :)

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

,

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues related to speaker not working properly on your new HP Spectre notebook. Don't worry we'll work together to help you find a solution.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

As you have already exhausted all possible troubleshooting steps from updating the drivers to reinstalling the OS and still having the issue. 

In this scenario, I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select Component tests.

• Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Hi! , Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you hear static noise when you connect the headphones to your PC.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Have you tried checking with different headphones?

Have you tied checking with a different application?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please share the product number of your PC to assist you better.

Try the steps recommended below.

Method 1: 

1. Right click the speaker icon on the Taskbar and select Playback devices to open Sound settings. Double click your headphones device to open the Properties.

2. Choose the Levels tab and then adjust the Microphone slider to 0. Click Apply.

3. Go to Enhancements tab and then check the Disable all sound effects. Click OK twice to exit.

Method 2: 
This may happen when you have the external speakers set to default.
Perform the task mentioned below to set headphones as default:
a)   press the ‘Windows key + X’ key on the keyboard and then click on control panel and then Hardware and sound option.
b)      Click in Sound, then a new window will open up.
c)      In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
d)      Now check if headphones are listed there and right click on it and choose enable.
e)      Highlight that headphones and click on "Set as Default".

Method 3:

1. Right click the speaker icon on the Taskbar and select Recording devices.

2. Double click the Microphone and open the Properties box.

3. Go to Levels tab. Adjust the Microphone Boost slider to 0. Click OK twice to finish all the settings.

Now plug in your headphones and try playing some audio files. You will never hear the static sound in the headphones any more.

Also, Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Hope you are using the same size of headphones, also check inside the headphone port on the laptop if it has anything stuck inside and clean the port.

Lastly, try the headphones on another PC, iPod, or another audio device to make sure the headphone jack is correctly working.

Let me know if this helps!

Have a great day! :-)

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

,

It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

In this scenario, the next option would be to perform a recovery using the recovery media,

I will share you a private message with details which should help you in ordering a set of recovery media for your PC. Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! :)

Hi! , Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand when you play audio from the PC you hear a 2 second delayed audio on the headphones.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Have you tried checking with different headphones?

Have you tied checking with a different application?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please share the product number of your PC to assist you better.

Try the steps recommended below.

Method 1: 

1. Right click the speaker icon on the Taskbar and select Playback devices to open Sound settings. Double click your headphones device to open the Properties.

2. Choose the Levels tab and then adjust the Microphone slider to 0. Click Apply.

3. Go to Enhancements tab and then check the Disable all sound effects. Click OK twice to exit.

Method 2: 
This may happen when you have the external speakers set to default.
Perform the task mentioned below to set headphones as default:
a)   press the ‘Windows key + X’ key on the keyboard and then click on control panel and then Hardware and sound option.
b)      Click in Sound, then a new window will open up.
c)      In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
d)      Now check if headphones are listed there and right click on it and choose enable.
e)      Highlight that headphones and click on "Set as Default".

Method 3:

1. Right click the speaker icon on the Taskbar and select Recording devices.

2. Double click the Microphone and open the Properties box.

3. Go to Levels tab. Adjust the Microphone Boost slider to 0. Click OK twice to finish all the settings.

Now plug in your headphones and try playing some audio files. You will never hear the static sound in the headphones any more.

Also, Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Hope you are using the same size of headphones, also check inside the headphone port on the laptop if it has anything stuck inside and clean the port.

Lastly, try the headphones on another PC, iPod, or another audio device to make sure the headphone jack is correctly working.

Let me know if this helps!

Have a great day! :-)

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Hi! , Welcome to HP forums.

I understand you have audio issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please share the product number of your PC to assist you better.

Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

Also, try the steps recommended below.

1. In the Sound settings, click on Properties while selecting your Speakers

2. In the Enhancements tab, click Disable all sound effects

3. In the Advanced tab, unclick "Allow applications to take exclusive control..."

4. Apply the settings and test the sound.

Start the BITS service click start, and then click run.

Type services.msc in the open box and then click ok.

Right-click background intelligent transfer service, and then click properties.

On the general tab in the startup type box, click Automatic, and then click apply.

In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

Click apply, and then click ok.

Also, uninstall the audio drivers from device manager and install the latest audio driver on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Let me know if this works!

Have a great day! :)

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 

• Have you run the HP Support Assistant? 

• Have you done all your Windows updates? 

• Have you run the Windows troubleshooter? 

While you respond to that, I recommend you download and install the latest Audio drivers and BIOS update for you PC: Click here to find and install.

Keep me posted. :)

While watching videos on the internet, visuals lags behind the audio, however both visuals and audio are in sync when the video starts. It is true for all videos on the internet but not true for videos stored on the hard disk.

My previous laptops have had a single audio output jack for connecting external speakers. But when I connect them to the X360 using the headphone jack, the computer audio stays on and there is a hum on the external speakers. As the jack also accepts audio from a microphone, is there a setting I'm not aware of? 

I tested the speakers with an older laptop and they work fine.

Need the full model number....lots of x360s. There are different kind of jacks with different number of rings and not all older jacks are going to work on your laptop, maybe.