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All Notebook Audio posts

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    First, try installing the driver without uninstalling anything.

     

    If it does not work uninstall all 4 in device manager, reboot and install driver.

     

    Prima prova a installare il driver senza rimuovere niente. Se non funziona rimuovi (disinstalla) tutti 4 e riavvia il PC, Installa il driver.

     

    Spero sia di aiuto,

    David


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    grazie mille finalmente ho risolto il problema. 

    Gentilissimo, buona giornata 


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    Prego.

    Let me know if you need any further help.

     

    All the best,

    David

     

    Please click on thumbs up for thanks

    Please click on accept as solution if answered your question


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    Hi! Please help somebody because I'm out of trouble. I have an LG NB4540 sound projector that I have been using on Bletooth 2pcs. HP Hood (Proobok 650G2 and HP650) On the other hand, laptops have come down with the new Windows update and since then they have been mired without going out with just the laptop. Windows and driver rebuilt but nothing. The next Lenovo and Windows 8 laptop work.


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    I have completed all the steps you have suggested, no faults were found.  Issue persists.  I have attached a pair of headphones to the audio jack, and the noise persists, but not through the audio.


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    I have uploaded an mp3 file to my googledrive - here it is, the recording is made with a voice recorder, and the sound is created during an incoming email to Outlook.

     

    https://preview.tinyurl.com/LotzeLaptop


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    Hi,

    I have de same problem.

    See also https://h30434.www3.hp.com/t5/Notebook-Audio/Audio-Sounds-falters-is-broken-CONEXANT-DRIVER-AND-INTEL/m-p/6955588/Pop_SU#M98611

     

    I am using Intel(R) Display Audio 10.26.0.4 and Conexant ISST Audio - 9.0.222.0

    I have tried windows 10 1809 & 1803 both give the same problem.


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    Hi,

     

    I also performed the system check, without any errors.

    Perhaps reverting back to an older driver helps, so will try that next.

     

    Do you have HP Sure Run enabled?

    Try disabling HP Sure Run en let me know if the cracking sound stops.


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    Hi,

     

    How can I disable hp sure run?

    I can't get rid of it.

    I removed the hp assistent and framework.

    I tried disabling it with autoruns & process explorer.

    Somehow it reappears :(

     

     


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    HP Sure Run is an application running under HP Secure Client.

    You can find it at the bottom after opening the HP Secure Client.


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  • 01/02/19--08:08: Re: Headphone Jack Size
  • Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

    I see that your experiencing issue with the audio port(headphone jack) 
    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • When was the last time it worked fine?
    •  Have you made any hardware/software changes?
    • Have you tried any troubleshooting steps?
    • Did this happen after a recent window or software update?
    • Have you checked with alternate headphones or earphones?
    • Do internal speakers work fine?

    While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

     

    Check those headphones with an alternate device such as a Smartphone, laptop, etc... 

    If they work on the alternate device, check if the Headphones are enabled as a playback device. 

    To do this, please see the steps below: 

    To Increase the volume on your headphone: 
     

    Method 1:

    • Click the Start Pearl and then type Sound in the Start Search Box. 

    • Select Change Sound Card Settings in the Start Menu Options. 

    • Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

    • Select Headphones and enable 

    • Right-click the volume icon in the notification area. 

    • Click Open Volume Mixer and increase the volume for Headphones. 

    Method 2:

    • Right-click the volume icon in the notification area. 

    • Go to Playback devices and right click Headphones under Playback. 

    • Go to Properties and set the volume to the maximum under Levels tab. 

    • Click Apply and OK. 

    Also, you can update the Audio driver:

    1. Connect to the Internet.

    2. From the Start screen, type device manager to open the Search charm, then select Device Manager from the search results.

       

    1. F Device Manager search resultsigure :

      Device Manager search results
    2. Double-click Sound, video and game controllers.

    3. Right-click the name of the sound hardware and select Update Driver Software.

       

    1. F Update Driver Software option in Device Managerigure :

      Update Driver Software option in Device Manager
    2. Click Search automatically for updated driver software and wait for Windows to update the driver software.

       

    1. F Windows has successfully updated your driver softwareigure :

      Windows has successfully updated your driver software
    2. If there was no update available or updating the driver did not resolve the issue, continue to the next section.

    Using the Windows troubleshooting tool:

    1. From the Start screen, type troubleshooting to open the Search charm, then select Troubleshooting from the search results.


      Figure: Troubleshooting search results
      Troubleshooting search results

    1. Under Hardware and Sound, click Troubleshoot audio playback.

       

    1. Figure: Troubleshoot audio playback

      Troubleshoot audio playback
    2. The Playing Audio window opens. Click Next.

       

    1. Figure: Select device to troubleshoot

      Select device to troubleshoot

    If a recommended action displays, select Apply this fix or Skip this step to continue to search for other problems. If the problem has not been resolved, continue to the next section of this article.

     

    1. Figure : Playing Audio window

      Playing Audio window
    2. A new window opens. Select the device you want to troubleshoot. Then click Next and follow the on-screen instructions.

    1. Figure: Updated Driver Software: Search automatically for updated driver software

      Updated Driver Software: Search automatically for updated driver software
    2. Windows checks to see if updated driver software is available.

      If an update is available, let Windows install the update.

    3. When the update is installed successfully, close the Updater and test the device.

    Hope this helps! Keep me posted for further assistance.

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!


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    Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

    I see that you're experiencing an error while watching youtube,
    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • Have you tried playing video from a USB flash drive or internally stored files?
    • When was the last time it worked fine?
    • Did this happen after a recent window or software update?
    • Have you tried playing video from a different website? 

    Keep me posted for further assistance.


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    The computer makes a constant humming sound.   How do I fix this?  Is it the fan?  It's not the audio because when I push on mute it still makes the same sound. 


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    I have the same noise, its not audio driven. noise is there when speakers  muted.  Noise comes on only when selecting  Utube music  or using a card game, no noise doing Email .. Noise is a buzzing of low  frequency...also when this happens the audio is distorted.These symtoms apear only when the HP power adapter is plugged in, I  took voltage readings during this condition and they look normal...5.14 VDC

      and a ripple of  ..004 VAC........IN  Battery only condition their is no noise , just normal operation.....I just do not want to spend a hundred dollars on a replacement HP power adapter to find out that is not the problem..


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    Hi Mr. Robot,

     

    Thanks for that suggestion. I tried it out, but it did not work.. I get the following errors:

    - "Intel High Definition Audio could not be installed. Windows could not find any drivers for this device. ...."

    This happens for both devices ( "Intel(R) Display Audio" and "Conexant ISST Audio" ) which are both not recognised and in the "other devices" category in my device manager. The error message screenshot is below: 

    image.png

     

    Any other suggestions?

     

    Best,

     

    Jo_x360


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    I have unplugged my power supply, running off of batteries, and have yet to hear the offending noise after 3+ hours of operation... You may be on to something.


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    I have HP Pavilion X360 convertible 14 laptop running Windows 10 64bit and I noticed that whenever I enable Bang & Olufsen

    Play Expereince inside HP Audio Control, the sound coming from laptop speakers fades out for few seconds then reutrn to normal then fades out again then reutrn to normal and keeps doing that by itself till I disable B&O Play Experince and I do not know why enabling B&O play experince causes this problem nor how to fix it so does any one know how to solve this problem or does any one here have same problem with HP laptop and B&O Play experince ? 

    and you should know that I have latest update for Windows 10 64bit and latest driver for Realtek audio version 6.0.1.8522 installed on my laptop.

     

    Thanks in advance


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    It's sittingin my updates and when I try to install it fails and even a manual install fails.  I get a delay in youtube and I thinking this is the cause of it. 

     

    Why won't this install?  Do I have to go to safe mode and do a manual install?


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    I discovered that the voice recording seems to from a voice changer.  How do I revert it back?


    0 0

     

    Greetings!
     
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an intermittent alarm coming from the computer.

     

    Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - 

     

    1) What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

    2) Were there any hardware or software changes made? 

     

    While you respond to that, let's try these steps -

     

    Step 1 Hard Reset -
    1) Shutdown the computer. 
    2) Unplug all the Adapter and peripherals connected. 
    3) Press and hold down the power button for 15 to 20 seconds. 
    4) Plug-in the Adapter. 
    5) Try to turn on the computer. 

     

    Step 2 BIOS Defaults -
    1) Shutdown the computer. 
    2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
    3) Press F10 once for BIOS. 
    4) Press F9 for BIOS defaults. 
    5) Press F10 to save and exit. 

     

    Also, try updating the computer -

     

    Step 3 Windows Updates troubleshooter -
    Click on this link to run Windows Updates troubleshooter.

     

    Step 4 Windows Updates - 
    1) In the search box, type 
    and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Step 5 HP Support Assistant Updates - 
    1) In the search box, type 
    and open HP Support Assistant. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 

     

    Hope this helps!

     

    Let me know how that goes.

     

    To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

     

    Have a great day ahead :)


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