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All Notebook Audio posts

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    0 0

    Thanks for the update.

    My laptop is currently at the service center so I will let them know about this issue.

    Hopefully this also resolves the issue for me. 

    Big thanks for figuring this out. 


    Also they are in contact with HP directly so they should be able to pass along the information regarding this, which hopefully will result in them updating HP Sure Run

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    Thanks a lot ! But I have already tried all the steps in that link. The thing is, microphone has the sound but it only captures rustling , crunching noises. Both in the sound recorder program and in the device manager when i clicked the box "Listen to this device" option.  It's like a wave, or pulse sound. 

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    It would appear this is temporary solution for more then a few people experiencing crackling sound. 


    May I ask, how did you find HP Sure Run to be the problem? 

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    I'm trying to pair my bluetooth head set to my  I7 Laptop HP BTP9UDGM

     it keeps saying it can't be found?? I don't know if there is a turn on or off  bluetooth on my laptop or not :( 

    can some one tell me if there is a on of button and where it's located on my laptop? or if there is another way to pair the headset? thank you, jeanann 


    I also can't get cortana to work either?



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  • 01/03/19--14:41: Turn off Narrator
  • I cannot turn off Narrator by pressing Windows key + Control key + enter --at the same time.  Also, when directions say press Narrator + S (cannot remember this key), where is the Narrator key?  How can I press four keys at the same time (Windows key + Control key + Enter+ S (cannot remember this key)?  Thank you in advance. 

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    It is great to have you back and your patience is greatly appreciated.


    Let's try the audio troubleshooter. It might be able to fix audio problems automatically.

    • To run the troubleshooter, select the Start button, type audio troubleshooter in the search box, select Find and fix audio playback problems from the list of results, and then select Next.

    If the issue persists, follow the below steps.

    • Try using the generic audio driver that comes with Windows. Here's how:
      • Open Device Manager, right-click (or press and hold) your audio driver > Update driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install it.

    Let me know how it goes and you have a great day!


    If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!



    0 0

    The first Zbook I got had the cracking sound from the beginning, along with some other issues. I fully installed all the neccassary software and data straight out of the box, before discovering it was a DOA.

    The second one I decided to give it more time in between software installs, so I didn't configure HP Secure Client right away. After a week of running whitout problems, I enabled fingerprints etc. with HP Secure Client.

    After that the cracking of audio started so from that point it was disabling the HP Secure Client  components one by one, and HP Sure Run floated to the surface as the source.


    Strangest thing however is that if all the monitor options under HP Sure Run are disabled (all the boxes unchecked), the cracking sound stays.

    That leads to the conclusion that the application self, not the activity performed by the apllication (monitoring), is interfering with the audio(driver).

    Serious problem I reckon.


    How to solve it I dunno. Haven't tried reverting back to an older driver yet.

    0 0



    It is great to have you back and your patience is greatly appreciated.


    It looks like a hardware malfunction.  I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.


    Good day! Take care :)




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    HP Pavilion 17 how to enable bluetooth


    my laptop memory: 6.00GB

    my laptop Processor: Intel(R)Core i3-3110M CPU @2.40GHz 


    My hp pavilion can not connect bluetooth with my wireless headphone, I don't know how to do right now?



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    What is the product number of your notebook?


    The product number can be found on the same label as the serial number.


    Please do not post the serial number.


    Not all HP notebooks do not come with built in bluetooth networking.


    Bluetooth is dependent on the model wifi adapter the notebook has.

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    I just tried to update my G2 Thunderbolt dock (with Audio Module) to the latest firmware.  It had been working fine until this point, but there are now two problems.


    1. One of the 9 firmware components did not successfully update the firmware.  The Audio Top DSP module firmware update failed with the following error - Installation Failed SPI SF Erase Failed .   However, the Erase did seem to work - on subsequent attempts to update the firmware version is reported as (65535.65535.65535.6) instead of  The Audio Module now does not output any sound, and all subsequent attempts to update fail.


    2. The DisplayPort output over USB-C has changed.  Before I could just plug and play my Macbook into the dock and it would owkr.  Since the update, when I plug my Macbook in I just get a blank screen.  The only way to resolve is to use Switchresx - there are two 4k/60Hz options in this app.  The first does not give any output on the external monitor whilst the second does.


    Anybody else having similar issues?

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    Audio never comes up when you start, it only works after you reboot the notebook. 

    0 0



    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues with the sound quality while recording on your HP notebook. Don't worry we'll work together to help you find a solution.


    To provide you with an accurate solution, I'll need a few more details:

    Have you recently made any software or hardware changes on the PC before the issue started?

    Did you try to check the if the sound from the speakers are good? Did you try to run a test on the Audio from F2 on the speaker?

    Have you tried to update the drivers either using Windows update or using HP Support Assistant?

    Have you tried to update the Bios?


    I would suggest here is to run the audio test from the F2 (Please remember to capture the failure ID for further assistance).

    • Hold the power button for at least five seconds to turn off the computer.

    • Turn on the computer and immediately press the F2 key repeatedly, about once every second.

    • The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

    HP PC Hardware Diagnostic UEFI screen

    • Select Component tests.

    List of the Component tests

    • Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

    If the audio test passes then the evidence indicates towards a software issue. In that case, I would suggest here is to Run Windows Updates troubleshooter -


    Download and install the troubleshooter from this link.


    Now try to perform Windows Updates - 


    1) In the search box, type and open Windows Updates. 
    2) Check for updates. 
    3) If the updates are available, click on install and restart the computer. 


    If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 


    Let's start off by uninstalling the audio drivers from device manager: 


    Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

    Then check the box delete the software for this device.

    Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.


    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

    Refer this link to know how to use HP support assistant.

    Once done, restart the computer.


    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    that said, If the information I've provided was helpful, 

    give us some reinforcement by clicking the solution and kudos buttons, 

    that'll help us and others see that we've got the answers!

    Good Luck.

    0 0



    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More

    I read the post regarding the internal microphone not working. I will be glad to assist you with this. You've done some smart troubleshooting and provided a splendid account of the issue. Kudos to you for that. :)


    For better clarity and to assist you better I would require more information regarding this.

    • Did you try the tap test in audio settings for the headset microphone?
    • Have you recently made any software or hardware changes on the PC before the issue started?
    • Have you confirmed the Microphone is listed under device manager?

    • Did you try an external microphone to check if that works?

    For a start please try these steps:

    • Right-click on the speaker icon on the lower right corner of the taskbar.
    • Then please select recording devices. Please select the Headset Mic option
    • Then tap the Lid near the top gently several times next to where the webcam is located and check if the microphone bars respond to the taps and receive inputs.
    • If they do then it should work with a driver uninstall and reinstall.
    • Please make sure that the headset Mic is set to default and enabled in properties option.

    Then please perform these steps from device manager.

    • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
    • Then restart the computer and update the bios, chipset and audio drivers from this link: please select the country and follow the on-screen instructions.

    Then check if this does the trick for you.

    If the issue continues, then check if the internal Microphone is working and perform all the relevant steps from this link:  HP PCs - Resolving Microphone Problems (Windows 10, 8)   to troubleshoot the issue Then check if it gets resolved.


    Please let me know if this resolves the issue, or if you require further assistance!

    Eagerly waiting for your response!

    I hope you have a good day ahead,

    And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.


    0 0


    Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here. 


    Check the 'Disable front panel jack detection' option: 

    1. Double-click on the Realtek HD Audio manager system tray icon 

    2. Click on small folder icon  

    3. Check that the 'Disable front panel jack detection' tick box is unchecked. 

    4. Now insert the jack plug of either a microphone or headphones into the corresponding front panel socket of your computer. 

    5. If you now see the message 'Information: A jack has been plugged in', then you do not need to change this setting as your system has an HDA compatible front panel. 

    6. If you do not see this message, then click on the small folder icon again and tick the 'Disable front panel jack detection' check box. 

    If any of the above options are unavailable, install the latest drivers for you audio adapter and then try again: Click here for the drivers 


    Keep me posted. :)

    0 0
  • 01/04/19--13:24: less sound from left speaker
  • I have new HP 15 Spectre x360-df0008nc. If I listen to music the sound is not stereo. Left speaker plays weaker than the right speaker. it is normal?  A did test realtek and left side of notebook plays weaker.

    Thanks for your answear.

    0 0


    That probably due to Windows updates. Re-install driver should help. Please try

    (a) Download the following driver and save on your computer,

    (b) Go to Device Manager, Sound to uninstall sound driver and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


    0 0
  • 01/05/19--04:55: Bluetooth
  • Hello,

    i have some problems with my bluetooth connection.

    Firstly, my headphones (iluv bubble gum air) do not connect with my laptop. The laptop can find the when it searches for devices but they cannot connect. 

    Secondly, I cannot pass files or songs or anything from my phone (Xiaomi mi A1) even though the two devices can connect.

    I could really use your help.

    Thanks in advance! 

    0 0 essentially started as soon as I took the laptop out of the box.  It appears that it seems to only happen when the headphones are plugged in.  I have tried two different sets of headphones and the issue occurs when using both.  Any help is appreciated.  Note that I went into the hardware device list and installed the audio driver again.  This did not fix the issue.

    0 0

    Hello Banhiien,

    thank you for your advice. I made your recommendations but the error did not go away. today I put this notebook on a complaint. I think it will be mechanical error.
    Thank you once again


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