Thank you for posting back.
I appreciate your efforts to try and resolve the issue. And to help you out, I'm sending out a Private message to assist you with the next course of action.Please check your Private message icon on the upper right corner of your HP Forums profile
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Hi!
I understand after the latest windows update the audio on the PC has stopped functioning.
Don't worry I'll try to help you out.
Did you make any software or hardware changes on your PC?
Have you tried checking with headphones does the issue persist?
Please share the product number of your PC to assist you better.
Excellent description and a great diagnosis done. It is greatly appreciated.
Try the steps recommended below.
Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.
Start the BITS service click start, and then click run.
Type services.msc in the open box and then click ok.
Right-click background intelligent transfer service, and then click properties.
On the general tab in the startup type box, click Automatic, and then click apply.
In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.
Click apply, and then click ok.
Restart the computer.
Make sure your audio device is set as default
1) Right click the volume icon at the bottom right corner, and click Playback devices.
2) Check your audio device in the Playback tab. Make sure there’s a green check next to your audio device, and that shows that your audio device is the default playback device.
3) If your audio device is not the default device, click Set Default. Then click OK to save.
3) Test the sound on your laptop so see whether there is any sound.
Also, uninstall the audio drivers from the device manager and install the latest audio driver on your PC using HP support assistant.
Refer this article to know more information about using HP support assistant.
If the issue still persists try running a system diagnostics test from your PC and check if the hardware components on your PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC.
Let me know if this works!
Have a great day! :)
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Hi!
I understand you have issues playing audio using the headphones.
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
Have you tried checking with different headphones?
Have you tied checking with a different application?
Please share the product number of your PC to assist you better.
Excellent description and a great diagnosis done. It is greatly appreciated.
Please share the product number of your PC to assist you better.
Try the steps recommended below.
Method 1:
1. Right click the speaker icon on the Taskbar and select Playback devices to open Sound settings. Double click your headphones device to open the Properties.
2. Choose the Levels tab and then adjust the Microphone slider to 0. Click Apply.
3. Go to Enhancements tab and then check the Disable all sound effects. Click OK twice to exit.
Method 2:
This may happen when you have the external speakers set to default.
Perform the task mentioned below to set headphones as default:
a) press the ‘Windows key + X’ key on the keyboard and then click on control panel and then Hardware and sound option.
b) Click in Sound, then a new window will open up.
c) In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
d) Now check if headphones are listed there and right click on it and choose enable.
e) Highlight that headphones and click on "Set as Default".
Method 3:
1. Right click the speaker icon on the Taskbar and select Recording devices.
2. Double click the Microphone and open the Properties box.
3. Go to Levels tab. Adjust the Microphone Boost slider to 0. Click OK twice to finish all the settings.
Now plug in your headphones and try playing some audio files. You will never hear the static sound in the headphones any more.
Also, Please try the steps recommended below.
Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High definition Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
Also, check inside the headphone port if there is anything stuck inside it and clean the port.
Lastly, try the headphones on another PC, iPod, or another audio device to make sure the headphone jack is correctly functioning.
Let me know if this helps!
Have a great day! :-)
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Hey there!
I understand you have issues pairing Bluetooth headset to the laptop.
Don't worry I'd like to help you out.
Did you make any software or hardware changes on your PC?
Are the Bluetooth drivers listed in the device manager?
Are you able to connect other Bluetooth devices to your PC?
Please share the product number of your PC to assist you better.
Excellent description and a great diagnosis done. It is greatly appreciated.
Uninstall the Bluetooth driver from device manager on your PC and install the latest BIOS and Bluetooth drivers using the HP support assistant.
Refer this article to know more information about using the HP support assistant. Click Here
Please try the steps recommended below.
a) Open Control Panel by clicking the Start button, and then clicking Control Panel.
b) In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c) In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d) To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e) When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f) To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.
Also, try the steps recommended below.
press Win + R,” type services.msc and then press the Enter key on your keyboard.
find the service “Bluetooth Support Service” and see it if is running.
If the service is not running, right-click on it and then select the “Start” option.
If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.
In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.
Try the steps recommended below.
→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter.
→ Now find “Bluetooth Support Service” and double click on it.
→ In General Tab change startup type Manual to Automatic.
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name.
→ Now remove both hidden password and restart your PC.
→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website.
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps.
→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor
→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion
→ In Current Version find the Current version and change the value 6.3 to 6.2.
Refer this article to further troubleshoot Bluetooth issues with your laptop. Click Here
Let me know if this works!
I hope you have a great day! :)
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
My audio no longer works on my ENVY laptop. I have a red x next to the speaker icon and the when I hover over the icon i see the error messahe No Output Audio Device is installed. I reinstalled the driver and it worked once and then the error came back after rebooting. I then did a bios and a chipset update and a driver update, and the error message disappeared but the sound did not work. When I look in device manager there are no audio devices. The speakers do not work and the headphone jack does not work.
Hi:
If your notebook has the IDT HD audio system, see if installing this driver and restarting the PC, resolves the problem.
Restart the PC after installing the driver.
6.10.6492.0
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
This driver may set the headphones as the default output device, so make sure the speakers are set as the default device in the control panel.
I do not have the IDT I have Bang & Olufsen. I have already reinstalled the correct drivers.
Hello.
The audio driver stops working when there is no sound playing, usually after about 15 seconds. This happens when not using headphones as well but it takes about a second to respond and on the bright side, audio doesn't play until the driver goes online again, unlike when using headphones. With headphones, it freezes the computer for 2 seconds, then responds 5 seconds later. I know, it's not a vital issue but it's still a huge annoyance, especially when editing audio, which is what I do mostly. If there is a solution for it, other than playing a silent audio in the background, please let me know.
吹雪月
Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues related to audio on your HP Notebook. Don't worry we'll work together to help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any software or hardware changes on the PC before the issue started?
Have you tried to update the drivers either using Windows update or using HP Support Assistant?
Have you tried to update the Bios?
I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue persists, I would suggest here is to uninstall the audio drivers from device manager:
Let's start off by uninstalling the audio drivers from device manager:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Restart the computer and then update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Once done, restart the computer.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
I have a HP ENVY Laptopk - 17t-n100 CTO.
Product #: [serial number removed]
Running Windows 10 Pro (64 bit)
I'm getting static in the following situations:
1 When powering up - for a few seconds then stops on its own.
2 Just after clicking on play on any music/audio file - sometimes it stops on it's own after a few seconds, sometimes it doesn't stop.
3 Just before music or video plays when browsing the internet.
The problem goes away when I unplug the power cord.
I have downloaded all the latest drivers ... I've set my setttings every which way ... I've even disabled my microphone ... I've upgraded to the newest version of Windows 10 - all doesn't work!
* This problem exists even WITHOUT a sound driver. i.e. When I run the sound diagnostic and it automatically uninstalls the driver, and ask for restart - upon restart, there's STILL static!
** Also, sometimes the power plug doesn't charge when I disconnect and reconnect ... like it would be charging, I pull the plug then plug it back in and it won't charge ... the timing of this problem preceeds the static problem ...
Appreciate any new feedback from anyone who can help!!
No install audio device output
Hi:
What is the full model number or product number of your dv6000?
The product number can be found on the same label as the serial number.
Please do not post the serial number.
I have installed speakers, but There is no sound
GeraldRichard
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
I see that your experiencing issue with the HP Thunderbolt Dock G2,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's update the HP dock drivers from here
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
What is your Pavilion 15 ? Please use the following instructions to find out the model/product of your machine:
http://support.hp.com/us-en/document/c00033108
or
https://support.hp.com/us-en/document/c03754824
Please do NOT post its Serial number (s/n).
Regards.
Hi,
The dock is an HP Thinderbolt Dock G2 120W. The product ID is 3YE87AA.
i have tried updating the drivers but that made no difference. I’ve also tried reapplying the firmware update from two different machines. Both fail with the SPI SF Erase Failed message when updating the Audio DSP Module firmware. I now get no audio from the speaker on the dock.
Thank you for posting back.
As you've performed relevant troubleshooting steps and the issue persists, this sounds like hardware related issue. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
I just brought this bluetooth device and I can't seem to make It go wireless It says I need to download a driver named Bluetooth + NFC how do I make my device go wireless?
I've had both my computer and my gaming headset for a few years. Both have been working fine. My headset and microphone use one cord that I have attached to a splitter that connects to the computer. Over the last week the computer hasn't been detecting the microphone. The headphones work just fine, but whenever I plug the microphone in it comes up as unplugged. If I specifically unplug the microphone from the splitter in registers as plugged in.
It was working fine last week and continues to work on other computers, so I know it's not the microphone or splitter. None of the hp diagnostics have been able to help. Anybody else ran into this problem?
