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All Notebook Audio posts

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  • 01/06/19--21:39: Re: Wireless Audio

  •  wrote:

    I just brought this bluetooth device ,,,


     

    You have to download from vendor's site and install on your computer.

     

    Regards.


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  • 01/06/19--21:49: Screen display is neglegible
  • Screen display of my notebook is neglegible. I have installed all the latest graphic drivers from HP, however I am still not able to see anything on the screen. System is working fine as when connected to the external device I am able to see and work. Please suggest


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    With my headphones plugged in I can hear periodically (about 10-20 seconds) two squeaking/chirping sounds. Sometimes the first chirp is at a higher pitch than the second. From a bit of googling, I think it has something to do with the hardware of the laptop and it goes away along with any other background noise when I mute the sound.

     

    This isn't audible on the laptop speakers or on a set of studio speakers connected to an amplifier, nor is this a fault with my headphones as the same is not audible on my smartphone and can be muted along with the rest of the system audio.


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    .No response is required.It worked out. Thank you.


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    I don't believe this was a USB issue, rather it was an issue with the awful Conexant HD Audio driver.  I eventually managed to remove this from the system, and now - with the on board sound disabled - the audio through the USB attached device is usable, though not great


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    Hi The_Fossette,

     

    I tried both things already. I tried them again and it doesn't work. When I used the audio troubleshooter it installed a driver and I had to restart, but then the problem persists (still the two audio-devices in my device-manager are not properly installed and listed in a "other devices" category).

     

    With the update driver in device manager solution it did not work to install the driver. The error message says: Windows hat found drivers for this device, but there was an error trying to install it ("Connexant ISST Audio" and same with "Intel(R) Display-Audio"). One of the installers for this device cannot execute the installation at the moment.

     

    Any other suggestions?


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    Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

     

    I see that your experiencing issue with Audio playback, 
    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • When was the last time it worked fine?
    • Have you tried with alternate earphone or headset? (Bluetooth earphone)
    • Did this happen after a recent window or software update?

    While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

    Use the troubleshooting tool in Windows

    The audio troubleshooting tool in Windows can automatically fix common audio recording and audio playback problems with your computer. Run the troubleshooting tool using the following steps:

    • In Windows, type find and fix audio into Search, or right-click the speaker icon https://hp.dezide.com/data/pictures/hp-external/web_author/guid-a7774d00-7a27-4b96-ab1c-b2f8a7083ba0-low_86905_en.jpg in the taskbar and select Troubleshoot sound problems.
    • Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.
    • Click Next.
    • Select the device you want to troubleshoot and click Next.
    • Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).
    • When the troubleshooter is done, the Troubleshooting has completed page is displayed, listing any problems found and what changes were made to the computer.
    • Click Close.
    • If a recommended action is displayed, select Apply this fix.

    Restoring the audio driver in HP Recovery Manager:

    1. In Windows, search for and open Recovery Manager.
    2. Click Reinstall drivers and/or applications.
    3. Select the audio driver in the list, and then click Install.
    4. Wait for the driver to reinstall. When the installation is complete, click OK.
    5. Close HP Recovery Manager and then restart your computer.
    6. Test for sound. If the audio problem persists after reinstalling the driver, try updating the driver using Device Manager.

    Updating the audio driver using Device Manager:

    Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

    1. In Windows, search for and open Device Manager.
    2. Double-click Sound, video and game controllers.
    3. If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device.
    4. With the sound device enabled, right-click the sound device and select Update Driver Software.
    5. Click Search automatically for updated driver software.
    6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.
    7. If a window opens asking you to restart the computer, restart the computer.
    8. Test for sound. If the audio problem persists after updating the driver, continue to the next step.

    If you completed these steps and the latest driver was already installed, use the following steps to uninstall and then reinstall the driver:

    1. In Windows, search for and open Device Manager.
    2. Double-click Sound, video and game controllers.
    3. Right-click the sound device and select Uninstall.
    4. Restart the computer to reinstall the driver.
    5. Test for sound. If the audio problem persists after reinstalling the driver, continue to the next step.

    BIOS Update:Follow steps from the link: https://support.hp.com/in-en/document/c00042629

     

    Hope this helps! Keep me posted for further assistance.

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!


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    hi. Yesterday my HP-elitebook8470p's headphone jack stopped working(partially) and did not let me hear the left speaker of any headphone.

    I checked and it is very broken. 

    I do not know where I can buy a new one(if that is even possible) and if it is replaceable(and is it expensive)

     

     

    thanks a lot anyway!


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    Hello.

    To answer your questions bluntly first:

    It never worked fine.
    Yes, same issue.
    No, it has been the same ever since I've bought the device, since v1803, and never changed throught many updates and formats.

    To the possible "fixes" you've mentioned, none of them will work. As for my BIOS, it's already latest, F16. Device came with F13 and was still the same.

    Thank you.


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    Hi, 

     

    I have an HP Spectre x360. For as long as I've had the laptop, the audio through the headphone jack has been very tinny and poor quality. There is also a delay of around 2-3 seconds between pressing play and sound being produced. I read some threads by other users with this issue and tried replacing the Realtek drivers with Microsoft's, which had been a solution for some. However, with the Microsoft drivers installed the audio instead becomes very crackly. I've tried different headphones, all of which work perfectly when used with my phone and desktop. I've also run the Windows troubleshooter multiple times. In all cases, there's a static hiss whenever sound is or has been playing. The audio Component Test in HP Hardware Diagnostics passes, but does have a background hiss. Any help with a solution would be very much appreciated.

     

    Thank you.


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    Thank you for posting back. 

     

    I appreciate your efforts to try and resolve the issue.

    Let's perform a component test to isolate the hardware failure.

     

    To run the test, click Audio, and then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

    1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

      If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

      selecting Run as administrator

    2. On the main menu, click Component Tests.

    3. Click the plus sign next to each component to expand the selection.

      Your Component Tests menu might be different, depending on the components installed on your computer.

      Component tests menu

    Hope this helps! Keep me posted for further assistance.


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    Hi sir,

     

    I want know what kind headphone/headset jack i can use with my laptop. Some of my headset i use for mobile doesn't suit for my hp laptop. Please suggest me what size of headset jack i need to use for the same.


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    Hello.

    Look mate, I appreciate the effort but I'd like you to pay more attention: I'm not saying that I have no audio nor the audio cuts off. I'm trying to point out that if it's left idle for a short time, the driver shuts down and then takes time to start back up. It was the same on the exact day I've bought the device. There is no hardware issue/failure nor anything on the Windows. If it's not a solvable issue, then at least tell me that so we both, mostly you, don't have to waste time.

    Thank you.


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    Thank you for posting back. 

     

    As you've mentioned the audio will not respond correctly when system resume from idle mode, this happens due to software driver related issue.However, you've performed relevant troubleshooting steps and figured out it is not a hardware related issue. Hence, I'm sending out a Private message to assist you with the next course of action, Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage


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    Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

    I see that you're experiencing  Electro-Static Discharge with the HP laptop, 

    The AC adapter, which is the source of electrical power for the notebook, is designed to be used with a three-wire power cord. The AC adapter is, however, extensively tested to international safety standards with a 2-wire cord.

     

    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • Have you tried with Alternate Ac adapter?

    Note: If you think there is a likelihood of hazardous shock with your HP notebook computer, immediately disconnect the notebook's AC adapter from the power socket and discontinue use of it.

     

    Keep me posted for further assistance.


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    In the meantime, I tried new things. But it did not help at all.

     

    Actually, I tried to remove the driver for the  "Intel Management Engine Interface (MEI) ", such that I can reinstall it.. however, it did not work at all and now I have the PCI-communcationscontroller, which corresponds seemingly to the  "Intel Management Engine Interface (MEI) " in the other devices category as well, meaning (most probably) that this driver does not work at all now as well.

     

     image.png

     

    It seems to be quite messed up. Any suggestions on how I could do a full reinstall of all the failed drivers?

     

    I have also tried the tool Driver Talent ( https://www.lifewire.com/driver-talent-review-2619195 ), I even bought the pro version, but the tool was not able to reinstall the drivers.

     

    But one thing confirms my guess: it also seems to find 2 audio-drivers and the Intel(R) Management Engine Interface, which are not properly installed (eventhough it is not able to repair the drivers):

     

    image.png

     

    Best,

     

    Jo_x360


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    Your machine has 1 standard headphone/microphone combo, its specs

     

          https://support.hp.com/au-en/document/c06103099

     

    Therefore ANY standard headset for computers will work. Please try

     

        https://store.hp.com/us/en/pdp/omen-by-hp-headset-800

        https://www.logitech.com/en-au/headsets?filters=consumer

     

    Regards.


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    Hi

    i have elitebook 840 G1 . i have a problem with my laptop as its microphone mute button on keyboard with orange light is not working . i can mute mic from control pannel but keyboard mute button doesn`t work . other buttons like wireless and brightness control buttons are working well . i have updated microphone driver and sound driver as well but still the problem persists .i need help


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  • 01/07/19--15:41: Re: Bluetooth
  • Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

    I see that your experiencing issue with Bluetooth connection.

    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • When was the last time it worked fine?
    • Have you tried any troubleshooting steps?

    While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

    Let's uninstall and reinstall the driver:

    1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

      Example of non-wireless products interfering with wireless performance
    2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

    3. On the confirmation screen, click Uninstall. The device is removed from the list.

    4. Restart the computer to reset any wireless connections.

    5. Try to pair.

    Hope this helps! Keep me posted for further assistance.

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!


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    Hi, thanks for your suggestion.

    Yes, this is the alternate AC adapter that I'm using.  I changed it because the original one I had seemingly had an issue.  But this did not resolve the static problem.


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