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All Notebook Audio posts

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    For the audio, the only suggestion I can offer would be to try the Vista audio driver.


    Manually install the driver if the auto install doesn't work.



    Base system device:



    Coprocessor:  You have to manually install this driver.


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    Hey, thank so much for you prompt response I tried to download sp40270 and it says that it can find the device for the driver 


    I was able to download the other 2 drivers  but still no audio the coprocessor still showing error

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    When I use my laptop with Discord, I use it with Apple earbuds. However, I would prefer to use the microphone array built into the laptop, and it is less likely to pick up the noise of me jostling the wire. Unfortunately, the laptop uses the earbud microphone instead of the microphone array, and the only time it uses the array is if the device does not have a microphone built in.


    I have tried going into the sound setting and making the microphone array the default input device. That didn't work.

    Are there any other ways to force my laptop to use the microphone array?

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    After my window update two days before, in my laptop B & O play control panel is missing in HP Audio switch icon. Before update it was there for adjusting sound. Now is missing


    Kindly help me to resolve.

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    unable to transfer audio from hifi system to laptop 

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    HP Pavilion - 14-ce0001nx


    Is one these installed?

    Realtek High-Definition Audio Driver - Kaby Lake (W10 v1809) Rev.C 154.2 MB Nov 16, 2018
    Realtek High-Definition Audio Driver - Whiskey Lake (W10 v1809) Rev.B 165.7 MB Dec 6, 2018


    There are a lot of driver updates.


    Also look for Windows.OLD for missing apps.

     Directory of C:\

    05/01/2019  17:30    <DIR>          Windows
    11/01/2019  10:48    <DIR>          Windows.OLD

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    I have a 32-bit Wondows 10 Operating system. My notebook doesn't recognise headphones. When I plug in the headphones (3.5 mm jack) it plays the audio in it. However I am not able to use my headphones on Skype. My audio driver is Realtek  


    hp support.jpgMy audio driver details

    When I connect my headphones to the jack it is not recognised in Playback devices as shown below.hp support1.jpg

    Can you please help me out to. I have installed the latest drivers through Drivereasy.


    I tried to enable my audio jack through Realtek Audio manage. But, my  Realtek HD Audio Manager Graphical User Interface application (RtkNGUI.exe) doesn't open even when i run it as an administrator. Is this a problem with the compatibility of the driver?


    Please note: I can hear sound through my headphones. It is just not getting recognised as a playback/ recording devices. And hence I am not able to use it on Skype for calls. 

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    The Windows update actually deleted the  IDT High-Definition Audio CODEC for my Beats audio program.   I had this happen on the last major update and I did save the fix.  HP has an audio fix for this called SP63555.  This did re-install the program and it works just fine now.  

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    The Windows update actually deleted the  IDT High-Definition Audio CODEC for my Beats audio program.   I had this happen on the last major update and I did save the fix.  HP has an audio fix for this called SP63555.  This did re-install the program and it works just fine now.  

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    Well the workaround showed up to be selecting the right tools:

    When streaming filed music: do not use "Groove Music" or "Microsoft Media Player".  Instead: use file manager and right click on a file or folder, and select "Enhedsstreaming>" (my Windows speaks danish, could it be "stream to device"? - just below "play with Windows Media Player")

    When playing live radio, use "VLC media player" and streaming interface from the broadcasting station, rather the relying on their user friendly browser interfaces  

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    You're very welcome.


    Did you try manually installing the coprocessor device?


    If not, you need to as follows...


    Go to the device manager, click on the coprocessor device needing the driver.


    Click on the Driver tab.  Click on Update Driver.


    Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.


    That folder will be located in C:\SWSetup\sp36213.


    Make sure the Include Subfolders box is checke and see if the driver installs that way.


    Then restart the PC.


    See if this alternative audio driver works, that I have zipped up and attached below.


    Try the manual install method as above, if the auto install doesn't work.


    Just browse to the different file folder where the audio driver unpacked to (sp36509).



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    Happy to hear that you got it resolved. 

    If you need further assistance feel free to reach out to us. 


    Have a great day!

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    Thank you for the update,

    I appreciate your time and efforts, 


    I'm glad you found the solution for this concern.

    You've been great to work with and it has been a genuine pleasure interacting with you.

    I hope both you and your product works great and remain healthy for a long time ;) 


    Take care now and do have a fabulous week ahead. :)

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    Thank you for posting back. 


    I would recommend you can turn on automatic update on your computer and whenever windows roll out the update, the system will notify you to initiate the update. 


    To select automatic update, please follow the below steps:

    Step 1: Open Windows Update Settings

    Using the Windows 10 search bar in the bottom left search "Windows Update Settings" and select the systems settings link that populates.


    Step 2: Select Automatic Updates

    Once in Windows Update Settings select "Advanced Options".

    Ensure that Automatic is selected in the drop down. You can now close the settings window.


    Hope this helps! Keep me posted for further assistance.

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    Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the speaker. I will be delighted to assist you here.


    To confirm whether it's the speaker or the audio card, plug-in Headphones and see if the same issue appears there. If it doesn't then it indicates that there is an issue with the Speaker Hardware. 

    I would Suggest you Contact HP for a hardware service, although, if the sound appears on the headphone as well, follow the below steps: 

    Update drivers through Device Manager, instead of manually, if you haven't tried it before: 

    a) Open the run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter. 

    b) Spot and expand the “Sound, video and game controllers”. 

    c) Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears. 

    d). If it does, then right click on the High Definition Audio Device driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software 

    If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it.  

    (Ensure that PC is connected to the Internet while performing this step) 

    e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step).


    Keep me posted. :)

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    Thank you for posting on HP Forums, 

    Barachiel is at your service. 


    I Understand you are in need of support,

    This look's like a loose connection issue. I'm sending out a Private message with the required information's,


    Good Luck. :)

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    I Just formatted my laptop and installed the driver pack but it still says that my sound driver is not installed 

    What Should I do? :(

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    i tried both dowload but still b  & O play is missing in hp audio switch


    help needed.

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    Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)


    I see that you're wanting to switch out from HP omen audio control to Realtek audio manager

    Let's try this:

    Control Panel/Hardware&Sound/Sound-Manage Audio Devices/Right-Click Realtek High Definition Audio/ Click- Set as Default Device.


    Hope this helps! Keep me posted for further assistance.

    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

    Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

    Thank you for posting in the HP Support Forum.  Have a great day!

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    I just restored my computer.


    When I went to the Audio Control Panel, i found this:




    But when I plugged in speakers or headphones, it turned into this:


    NOOO!!! I don't want this. I want it to stay like the first picture!

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