Re: Audio Enhancements Not functioning

January 14, 2019, 4:28 pm

≫ Next: Re: My sound driver is not installed even after installing the driver pack

≪ Previous: Re: microphone is not working properly. Sound breaks while talking on skype or any other application

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Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the audio enhancements are not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you uninstall the audio driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Uninstall:

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

 

Cheers!

 

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Re: My sound driver is not installed even after installing the driver pack

January 14, 2019, 4:51 pm

≫ Next: Re: G2 Dock Firmware Update Failed

≪ Previous: Re: Audio Enhancements Not functioning

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,

 

Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you are having issues with the sound drivers not working on your HP Compaq presario PC. Don't worry we'll work together to help you find a solution. 

 

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the PC?Use this link to find it:  https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you install a retail copy of Windows or OEM version of Windows?

Have you tried to uninstall and reinstall the audio drivers? 

Did you try to update the drivers either from our HP support website or using HP Support Assistant.

 

Could you please respond to this post with the details of the product so that I can provide you with an accurate solution, which should help you resolve this issue.

 

Eagerly waiting for your response!

Regards,

 

Re: G2 Dock Firmware Update Failed

January 14, 2019, 11:17 pm

≫ Next: Re: HP Audio Switch - B & O Play setting is missing

≪ Previous: Re: My sound driver is not installed even after installing the driver pack

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Hello and good morning.

 

I have a zBook 15 G5 and the HP Thunderbolt G2 Dock and the same problem with the Firmware update.

I have the optional Audio module. 

Is there any possiblity to get a Firmware that is running?

I tested it on 2 different zBooks and it is the same error on both.

Re: HP Audio Switch - B & O Play setting is missing

January 14, 2019, 11:35 pm

≫ Next: Re: G2 Dock Firmware Update Failed

≪ Previous: Re: G2 Dock Firmware Update Failed

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I tried your link but B & O play its still missing in HP audio switch setting.

Re: G2 Dock Firmware Update Failed

January 15, 2019, 12:50 am

≫ Next: Re: Need to disable B&O so that I can run Realtek (to get laptop to recognize mic through jack)

≪ Previous: Re: HP Audio Switch - B & O Play setting is missing

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Thanks for the suggestion. In fact was an update what made the audio not work. I hope the next update will fix it. So far, the issue remains unresolved.

 

Any help highly appreciated

Re: Need to disable B&O so that I can run Realtek (to get laptop to recognize mic through jack)

January 15, 2019, 1:50 am

≫ Next: Re: HP ENVY 1080P - speakers making hissing/crackling sound .

≪ Previous: Re: G2 Dock Firmware Update Failed

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I'm starting to get worried if there's any way to solve this... I've been looking around everywhere, but can't find anything that works.

Re: HP ENVY 1080P - speakers making hissing/crackling sound .

January 15, 2019, 4:11 am

≫ Next: System Speaker As A Musical Instrument

≪ Previous: Re: Need to disable B&O so that I can run Realtek (to get laptop to recognize mic through jack)

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Looks like I'll need to have the speakers replaced. There was no noise from the headphones.

 

Thank you for your help. 

 

Greatly appre appreciated!

System Speaker As A Musical Instrument

January 15, 2019, 5:38 am

≫ Next: Re: Switch from Omen Audio Control to Realtek Audio Manager

≪ Previous: Re: HP ENVY 1080P - speakers making hissing/crackling sound .

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I would like to use my laptop's system speaker for my digital piano (a device that makes annoying beeps from when the battery is low or the BIOS menu is wrong or the shortcut key is too pressed) (I want to add a new sound to my digital piano). If you talk about the bleeper Music Maker, it beeps from the normal speaker (Windows Beeps). I used the BeepXP64 software (German-made software to beep) to make the beep sound from the system speaker, but no beeps were heard. I used bawami, the sound is completely normal speaker when you activate PC speaker. What should I do to use the system speaker to add sound to the digital piano? (Bleeper music maker works smoothly, I just want to beep from the system speaker.) 🎹💻🔊

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Re: Switch from Omen Audio Control to Realtek Audio Manager

January 15, 2019, 6:44 am

≫ Next: Re: How do I record my voice and save it on my laptop?

≪ Previous: System Speaker As A Musical Instrument

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Thank you for posting back. 

 

I understand you are in need of support, As you've performed relevant troubleshooting steps

and the issue persists, this sounds like software related issue. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Re: How do I record my voice and save it on my laptop?

January 15, 2019, 7:53 am

≫ Next: I Want Use My Laptop's System Speaker As A Instrument

≪ Previous: Re: Switch from Omen Audio Control to Realtek Audio Manager

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Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)

 

I see that you need assistance in recording voice using system microphone,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

1. Open Sound Recorder. Click the Start button. ...
2. Start recording. In the Sound Recorder window, click Start Recording, the button with the red dot.
3. Sing, say, or voice whatever you want recorded...
4. Stop recording. ...
5. Save the recording.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

I Want Use My Laptop's System Speaker As A Instrument

January 15, 2019, 8:28 am

≫ Next: PROBLEM WITH THE USE OF HEADPHONES

≪ Previous: Re: How do I record my voice and save it on my laptop?

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I would like to use my laptop's system speaker for my digital piano (a device that makes annoying beeps from when the battery is low or the BIOS menu is wrong or the shortcut key is too pressed) (I want to add a new sound to my digital piano). If you talk about the bleeper Music Maker, it beeps from the normal speaker (Windows Beeps). I used the BeepXP64 software (German-made software to beep) to make the beep sound from the system speaker, but no beeps were heard. I used bawami, the sound is completely normal speaker when you activate PC speaker. If I take a sound sample in my digital piano, the jack inputs are too big. My microphone's jack is too small for the jack input. I also don't know if it has the ability to receive audio samples in my digital piano. What should I do to use the system speaker to add sound to the digital piano? (Bleeper music maker works smoothly, I just want to beep from the system speaker.) 🎹💻🔊

PROBLEM WITH THE USE OF HEADPHONES

January 15, 2019, 10:31 am

≫ Next: Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

≪ Previous: I Want Use My Laptop's System Speaker As A Instrument

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When connecting the headphones ,sound comes from both headphones and speakers.I've noticed that this problem occured after windows' update.  Once ,that the problem was solved when i reinstalled the Realtel driver,but since the problem persisted .

Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

January 15, 2019, 11:27 am

≫ Next: Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

≪ Previous: PROBLEM WITH THE USE OF HEADPHONES

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Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

I suggest you run an Audio Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio

 

If the Audio Test pass, then download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt

 

HPSA will automatically search for all the latest drivers for your Notebook

 

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

2. Click Check for updates and messages to scan for new updates.

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Check if the issue persists. Keep me posted

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

January 15, 2019, 2:13 pm

≫ Next: Audio Delay and Sleep / Power problems

≪ Previous: Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

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@krazytoad 

Thank you, I did all of the steps you asked me to, but unfortunately from the 2 speakers on top still doesn't come out any sound. The first audio test to check the hardware functionality worked fine, the HP support assistant did not find any issue and even after updating windows and restarting the computer the issue is still there...

Audio Delay and Sleep / Power problems

January 15, 2019, 4:44 pm

≫ Next: Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

≪ Previous: Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

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Hello. Briefly, there are 2 issues i've had since i've bought this laptop and i've put in thorough research and effort but had no permanent solutions. I love this laptop and the deal that i bought it for but there are these 2 issues that really ruin the user experience here.

The first issue is that the power / sleep settings literally dont work. This laptop always reverts to sleep mode if you leave the computer inactive for around 2 minutes (i've timed it). it seems to be temporarily resolved by either powering on/off or leaving it plugged in, but those are only temporary solutions. It always reverts back to sleep mode after 2min, regardless of what the power options / advanced settings state. i mean this literally; every setting can say "sleep after 30min" and it will still go into sleep mode after 2min. i've did extensive research and trouble shooting and trial and error, and it truly seems like there's no way around this.

The second issue is even more annoying, if not infuriating at times, and it honestly seems to be just as unresolvable as the fist issue. Simply put, there is a 3-4 second delay in all audio playback. Take note that i almost exclusively use the headphone jack to external speakers. The only time there is no delay is when i have a less than 30 second gap between audio output/playback. if you have around a 30sec gap/rest or longer between playing any audio, then the first 3-4 second of that new-playing audio will be mute. I can watch hours of videos, then i pause for around 30 seconds and when i resume playing the audio is completely mute for the fist 3-4 seconds of playback. Again, i've done extensive research and trials with different audio drivers but none of them resulted in a permanent solution. the best result i've had is to switch from the Realtek audio drive to an old Windows audio driver, and that actually worked for a while but now, after a recent Windows update i am no longer able to use those windows audio drivers.

So, to reiterate... i have no control over my power/ sleep settings, and there is an almost constant few-second audio playback delay. i want to love this laptop and i did at first; great specs at a great price, fits all my needs, and looks good too.... But really... some of the most basic, essential features -audio playback and sleep settings- literally dont work and have never worked (outside of a complicated temporary solution that isn't even available anymore)... i know this isn't any single persons fault, im sure there's just some obscure incompatibility somewhere, but regardless... Using this computer has been a reoccurring inconvenience on a normal day and a true disappointment on a bad day.
All I can say at this point is that I really hope you or tech support or the HP company can resolve this.

Thank you, in advance.

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Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

January 15, 2019, 5:18 pm

≫ Next: low sound from speakers

≪ Previous: Audio Delay and Sleep / Power problems

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Thanks for keeping me posted

 

Please run the Windows 10 Audio Troubleshooter. 

• To run the troubleshooter, select the Start  button, type audio troubleshooter in the search box, select Find and fix audio playback problems from the list of results, and then select Next.

If the issue persists, I suggest you perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

low sound from speakers

January 15, 2019, 10:05 pm

≫ Next: Re: low sound from speakers

≪ Previous: Re: Only bottom 2 out of 4 speakers work on Hp Spectre x360 (Late 2018)

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Hello,

The sound out of my speaker is too low.  also checked speaker advanced menu in speaker properties but there is no improvement, As per my experiecnce with previous laptop has the similar issue but that was resolved by HP Forum by sugguesting me to install the IDT driver that 100% resolve the issue. 

 

 

Re: low sound from speakers

January 15, 2019, 11:29 pm

≫ Next: Re: low sound from speakers

≪ Previous: low sound from speakers

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What is the series of HP 640 G  ?  It must be Gx where x is a number.

 

Regards.

Re: low sound from speakers

January 16, 2019, 3:52 am

≫ Next: Re: Need to disable B&O so that I can run Realtek (to get laptop to recognize mic through jack)

≪ Previous: Re: low sound from speakers

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@Banhien

 

Yes, It is G1 series. i5 Intel Laptop.

Re: Need to disable B&O so that I can run Realtek (to get laptop to recognize mic through jack)

January 16, 2019, 1:34 am

≫ Next: Re: Problem with Headphone in HP DV6000 (6700)

≪ Previous: Re: low sound from speakers

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@HPpeachtree

 

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand there's an issue with the audio. 

 

Don't worry, I'm here to help! To better assist you - May I have the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

While you respond to that, let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type find and fix audio into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

 

You may also refer to this document - Resolving Microphone Problems

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead :)