Hello andycherry,
If I understand you correctly you state the volume of your laptop is very low, is that correct? I will be happy to help you.
Is the volume still low when you have headphones inserted?
Also it looks like you missing a couple digits off of the model number you provide, can you provide the rest of that information. If you unsure where to fully locate that information have a look at this document for help.
Please respond back at your earliest convenience.
Thanks