Hello nannyjeh. I understand you are experiencing issues with Windows Media Player. To assist you properly, I do require the following information:
1. The version of Windows Media Player. If you require assistance locating this information, please reference this website: http://support.microsoft.com/kb/190990
2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system
Please respond as soon as possible. I look forward to your response.
Mario