Hello SuperMario1
In fact, I run every step described on the tutorial
Step 1: Use the Microsoft Sound Troubleshooter
No problems found
Step 2: Check volume and mute settings
Checked and ok
Step 3: Set default speakers and test
Seting as default: Ok. Test: Failed to play test tone
Step 4: Check speaker connections
checked and Ok
Step 5: Check for sound from headphones
Plugged and there is no sound from the headphones
Step 6: Restore the audio driver
I do it and nothing happens.
Step 7: Update the audio driver
Updated from this web several times. Maybe Windows Automatic Updates is the problem ???
Step 8: Check Device Manager
The device is normal and its appears to be fine
Step 9: Configure on-board sound in the BIOSStep 10: Inspect speaker hardware (power, speakers, and fuses)
Checked. BIOS updated and I can hear the beeps
Step 10: Inspect speaker hardware (power, speakers, and fuses)
I skip this step. This is a notebook.
Step 11: Use the correct headphones
Checked with other headphones.