Re: Sound problems with Beats Audio

Hello Renzomatic,

So I can better assist you, please provide me with the operating system running on your HP ENVY TouchSmart m7-j020dx Notebook PC.

Also, follow the steps below to try and resolve this issue:

1. Perform all Windows updates and HP updates through HP Support Assistant. Click here for assistance.
2. Perform a Hard Reset or Forced Reset on your notebook. Click here for assistance.
3. Also, make sure the BIOS on your notebook is up to date. Click here for assistance.

Let me know if this works!

Thank you,