Hello CathyJo
I am sorry to hear you are having issues with your Bluetooth not working. I would like to offer my assistance in this matter. I would recommend that you try the steps I have outlined below"
Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"
If the above steps do not work I would recommend you read this thread concerning this issue on the Intel Forums.
I hope I have been able to provide you with the assistance you need. Thank you for posting on the HP Forums. Have a great day!
