file HPSupportSolutionsFramework.msi not installing on my laptop

hi

 thanks for support

         i m using COMPAQ PRESARIO M2000  LAPTOP WITH WINDOW XP SP3  SYSTEM

 I LOST MY AUDIO AND VEDIO DRIVERS WANT TO DOWNLOAD THE DRIVER

BUT  file HPSupportSolutionsFramework.msi NOT INSTALLING ON MY LAPTOP

TO SCAN FOR DRIVERS

    ERRER MESSAGE COMING

ANY WAY OUT OF THIS PROBLEM