Hello,
Step 1: I tried running the Windows Fixit tool, but I got the error "We're sorry, but your operating system is not supported by Microsoft Fix it at this time."
Steps 2 - 4: Won’t work because I am getting the error that there are no sound devices.
Step 5 (and maybe this is where the problem is) I have the following in the Device Manager:
- Sound, video and game controllers
- CyberLink WebCam Virtual Driver
- Device Type: Sound, video and game controllers
- Manufacture: CyberLink
- Location: Unknown
- High Definition Audio Device
- Device Type: Sound, video and game controllers
- Manufacture: Microsoft
- Location: Location3 (Internal High Definition Audio Bus)
Step 6: I ran the driver recovery and rebooted and I still have the above devices installed
Step 7: I tried to update the “High Definition Audio Device” drivers and it said that it was the latest version.
Step 8: I am not certain where the BIOS update would be for Windows 8.1
Step 9: I tried running several system restores, but I keep on receiving an error that the restore failed.
Thank you