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Re: Envy 15 - No audio able to be heard, despite volume mixer showing activity.

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DavidPK wrote:

Hi,

 

You're welcome and good to hear it's working Ok :smileyhappy:

 

As to what caused this, I have noticed several similar posts with this issue lately, so if I had to guess I'd say it may well be an OS update - but that is just a guess.

 

The method I posted is a bit of a catch-all, in so far as it reloads the software and resets the hardware - it may well be that you only needed to remove and reinstall the IDT audio driver.

 

Certainly, if it does happen again, it's the first thing I'd suggest running through - saying that, I carried out a similar process on my notebook over a year ago and the issue has never re-occured.

 

Best regards,

 

DP-K




I used DavidPK's instructions to address the same problem this morning.   I had no sound after my computer came out of hibernation.  Sound was fine before I went to bed, but gone after I aroused the bear.  As with the original poster, the mixer indicated sound activity, but I couldn't hear it. 

 

Thank you so much, DavidPK, for the very detailed instructions.  One note for those who try this going forward - I received a prompt after installing the chipset that it "might not have installed properly" - i think it said it was outdated or  something to that effect.  However, I was then prompted to select an alternative, which I did.

 

I was also a little concerned when I pressed the power and beats button down together, as I thought that was going to power up the laptop.   But I powered up after that step and when I went through the rest of the recommended steps, my audio was restored. 

 

I so appreciate the precision of these instructions.  Honestly, when someone starts tossing around the word "bios," it is akin to seeing the word "reduce" in a recipe - I immediately assume I will be flummoxed.  ;-)  
(

FWIW, I now recall a problem with hibernate a while back - For at least a year, perhaps longer, I've only used sleep or turned the computer off.   I think this issue may have arisen previously in hibernation.)

 

 

 

 


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