Hi Lil_Lisa27,
thanks for your quick response. First of all I would like to say that so far so good. As for the audio driver you suggest, I had that update installed but then I found the sp59861 (it was suggested by the HP staff for numerous complains of audio issues, after the windows 8.1 update) and since it's a newer version (6.10.6433.0) I will keep it. As for the Troubleshooting Tool, everything passes and the laptop seems to be working like a charm. I have also read the document you have included.
I will keep my fingers crossed and if the audio enhancements was the real problem, then that would be a progress for me. If anything comes up, I will inform you.
Thank you,
John
thanks for your quick response. First of all I would like to say that so far so good. As for the audio driver you suggest, I had that update installed but then I found the sp59861 (it was suggested by the HP staff for numerous complains of audio issues, after the windows 8.1 update) and since it's a newer version (6.10.6433.0) I will keep it. As for the Troubleshooting Tool, everything passes and the laptop seems to be working like a charm. I have also read the document you have included.
I will keep my fingers crossed and if the audio enhancements was the real problem, then that would be a progress for me. If anything comes up, I will inform you.
Thank you,
John