Hi LindaKM,
I am sorry to hear that the above steps have not resolved the issue. The next step would be to contact technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region http://www.hp.com/cgi-bin/hpsupport/index.pl, for any repair, or replacement options available to you.
Regards. :)