Thank you for providing that information :smileyhappy:
Have you tried the troubleshooting steps I suggested in my last post? Those are generic steps, and could resolve the issue. If those steps do not help, please try these steps that are specific to your operating system: No Sound from the Speakers (Windows 7)
In this document, please try the Microsoft Sound Troubleshooting. This utility might automatically fix the issue. After that, try the rest of the steps.
I believe these steps should resolve your issue. Regardless, please let me know what happens. Thanks :smileyhappy:
Mario