Model # G6-1d98dx
Windows 7
Product # B4U20UA#ABA
No new hardware or drivers prior to problem. Since my post, we tried to reinstall the AMD drivers from the C drive and also downloaded the current driver and installed it. Still having the problem. When I click on the audio mixer, I can mute the speakers (divice) and the system sounds (application) but there is also a mysterious "name not available" column, which mutes the internet interference. Can not locate where this is. May have accidentally hit a download pop up when trying to close it and it got by our Norton.
Thanks for your help with this.