Hello Maranzana,
Welcome to the HP Forums!
I would like to be able to assist you with the error message that you are getting, but first I would need to know a bit more information. This will allow me to provide you with specific troubleshooting steps.
1. What are you trying to install when you do get this error message?
2. If you are getting the error message when installing an HP printer, what is the specific model number of the printer? I have included the document 'Guide to finding your product number'.
3. What is the exact error message that you are getting?
4. Do you have a Mac, or a Windows computer?
5. What version of the operating system are you running? I have included the two documents below, to assist in finding the version of the operating system.
Which Windows operating system am I running?
OS X: Finding your OS version and build information
Looking forward to working with you! :)
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Re: Troubleshoot HP Installation Failure - MSI
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