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Re: integrated mic still used even when I have headset plugged in

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Product is HP ENVY 15 Notebook PC

1. What is the Product Number?  E1R45AV
2. What O/S is installed?  Windows 8.1 Pro
3. Which Wifi Device Hardware is installed? N/A for the issue at hand
4. Give Much Details as to the problem if possible.

I have a headset that has a microphone.  I have used this headset on various computers and phones without issue.  Here are the problems:

 

1) When I plug in the headset into the headset/mic plug-in, the internal microphone will still pick up noise.  If I mute the headset microphone, the internal microphone will pick up noise.  There seems to be no way to have the headset microphone override the internal microphone.  

2) When I have the headset plugged in, SOME sound will come through the headset, and SOME sound will come through the computer speakers. 

 

In both of these cases, it should be a simple solution:  

headset plugged in: ALL SOUND/VOICE goes through the headset

headset not plugged in: sound/voice uses the internal mic and speakers

 

I should NOT have to manually go in and disable speakers and mics when I want to use the headset.  It should be automatic.

This really isn't difficult and is how every other computer I have used works.  It is NOT working on this brand new laptop.


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