The headphones are not working on my brand new ENVY 15t-j100 Quad Edition CTO laptop running Windows 7.
The product number is E1P05AV.
Prior to plugging headphones into the headphone jack, the laptop speakers play sound nornally.
When I plug the headphones into the headphone jack, the laptop speakers stop playing sound (as expected) but no sound comes from the headphones.
I attempted to use the Troubleshooting tool in the control panel but it did not fix the problem.
Ideas?