Hello Mayme,
I see that you are having problems with the internet freezing and cutting off. I would like to help with this issue but I need some information.
What operating system are you using? (Windows XP, Vista, 7 or 8)
What internet browser is freezing? (Internet explorer, Firefox, Google Chrome)
When the internet freezes what do you have to do to get it working again? Do you get any error messages?