Re: HP Envy X2 sound too quiet

Hello j_o. I understand you are experiencing sound issues. In order to assist you, I require a thorough explanation of the issue, and the following information:

1. The computer model number. If you require assistance locating this information, please reference this website: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00033108

2. Your operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

3. Have you installed any new hardware on this computer, before the issue appeared?

4. Have you installed any new software or drivers on this computer, before the issue appeared?

In the meantime, please follow the troubleshooting in this HP document and provide the results (at the end of the document it asks you to review another document, as well, based on your operating system): http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01289551

Please respond as soon as possible. I look forward to your response.

Mario