Hi Jamesfrancis199,
I would be happy to assist if needed. Please let me know the issue you are having?
What is your model number and current operating system?
Here is a link that will help you find that out.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108&lc=en&cc=us&dlc=en
Please let me know.
Thanks