Re: sound don't work on line but works off line

Hello topgun97347a,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums has created a great pro-active post titled: Want Good Answers? Ask Good Questions!.

I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.

How Do I Find My Model Number or Product Number?

Which Windows operating system am I running?

Is the Windows Version on My Computer 32-bit or 64-bit?

Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!